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"Excellent Stay and Outstanding Service We stayed for one night and were really impressed. The hotel is perfectly located in the centre of Canterbury, just a few minutes’ walk from everything. The building is modern, spotless, and the rooms are spacious and comfortable. We had a great night’s sleep and a lovely refreshing shower in the morning. Breakfast was busy but well organised, with plenty of excellent choices. All the staff we encountered were friendly, attentive, and professional. I want to give particular thanks to James in the restaurant at breakfast. My wife has an egg allergy, and James immediately took her name and room number, then arranged for any cooked food she wanted to be prepared separately by the chef to avoid any risk of cross‑contamination. His care and attention meant a great deal to us — it’s rare for anyone to take the allergy seriously, and it gave my wife real peace of mind. Thank you, James, for your exceptional customer service. We’ll definitely be returning soon."

"We had a fantastic stay at this hotel. Everything was spotlessly clean, the food was excellent, and the staff were friendly and welcoming throughout our visit. From start to finish we felt well looked after, and there was honestly nothing we could fault. We have already booked for September before getting the ferry, just hoping for better weather this time— keep up the great work!"

"The room was spotless. Clean tidy and cosy. When we booked in they gave us an opportunity to have a ground floor room which was especially helpful. Food excellent and prompt. Bar area comfy with prices on par with pub. Would recommend a stay here if coming to Canterbury. Staff extremely helpful, very big car park. "

"Room was very clean. Staff very helpful."

"Lovely room. I am mobility challenged and was given a great room near the lift and with walk in shower. Staff very friendly and helpful."

"Was lovely and clean! Breakfast was divine, staff was friendly. Really recommend! 🙂"

"Clean room (apart from some marks on the carpet by the bed), staff were very nice and let me enjoy my full meal at the firepit restaurant although I was running late, amenities are great and you can enjoy the pool and gym until midnight!! 10/10."

"Clean room, friendly and helpful staff, very nice experience, very quiet considering the location, which is perfect for visiting Margate, Ramsgate and Broadstairs, and also a Ladies dream but a mans night mare as Primark just over the road."

"The receptionist staff were the best I have seen for a very long time. Warm, friendly and helpful"