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"The staff are friendly and helpful but the hotel could do with some TLC. Last stayed in a lovely quirky room, latest stay was disappointing as the bathroom was in need of a refurbishment. Rooms are clean and comfortable just a little tired looking."

"Splendid accommodation. Great amenities & very good service"

"We found this hotel to be very well ran, Clean very 5 star. Great well trained staff, don't take room service this was very poor. The room was perfect with every amenity. Cleaning on request, very comfortable VERY WHEELCHAIR UNFRIENDLY STEPS AT EVERY TURN, NO RAMPS OF ANY KIND. WE HAD TO ENTER BY THE BACK DOOR. THIS WAS VERY Disappointing."

"The room was clean enough but the shower room had streaks down the paint and signs of mildew. There was some discarded cigarettes by our bedroom door that a previous occupant must have left but housekeeping never removed them before or during our stay. Food in the restaurant was decent but the service was slow and we had to ask several times over for jugs of water to be brought to our table, too. Considering the hotel was completely refurbished just a couple of years ago, it was a disappointment. We won't be revisiting, sadly."

"The room was very clean, as was the bathroom, bedding and towels. Lovely big double windows gives plenty of natural light. A big built in wadrobe/cupboard gave plenty of storage space for clothes etc. An iron, heater, fan and hair dryer were all provided. The only thing that could possibly be improved is maybe some extra milk, it wasn't too much of an issue as I was on my own. However, im sure if I had asked the staff would have been more than accommodating as they were all very helpful and friendly."

"Excellent service, nice room and good value food, nice spa and gardens"

"Everything was good "

"Loved it, enjoyed our stay"

"Our superior room was looking tired and we didn’t have all the amenities in our room that are described on this site ie slippers,robes,coffee maker,espresso - the listing needs to be updated as I believe we have been “missold” No lift and a lot of stairs to access our room Breakfast was not as good as expected - the cooked breakfast was poor, poached eggs were hard and there was only one choice of pastry on the continental buffet, only one choice of milk and only cubed sugar that you can’t sprinkle on cereal "