Golden Rectangle Hotels, Carmel

"Rome was clean property was clean"

"Great!"

"A well maintained older hotel, we enjoyed our brief stay. Our room was comfortable with a fireplace, bed and pillows were comfortable and I liked having a sliding door with small balcony. The breakfast was very basic so we opted to go out for a heartier breakfast, also we needed gluten free options but they did offer hard boiled eggs, bagels and toast, make your own waffles and cereal. Overall I would choose this hotel again."

"Remodeling of room was not professional at best poor workmanship. Hard to imagine how much this first class establishment has been affected with age. Sorry we paid this much for these conditions will never stay here again.😞"

"The room was nice and accommodating for large family."

"Overall disappointing ; I did not enjoy my stay at this hotel. -Terrible Wi-Fi and terrible internet connection that continuously dropped off. - Shower had so much water pressure but w/ only half of a glass shower door like in Europe, water sprayed alot outside the shower creating a mess to clean up every day. - Daily resort fee of $40 per night but no great amenities other than for golfers. Hot tub was unusable since it was always full of people. - Disliked that they charge extra $20 per night for parking which is not included in Expedia's total resort fee. And there was not enough convenient parking near my building."

"Easy to find, a decent room in a good area with excellent staff to boot!"

"5⭐️ customer service. 1⭐️for Expedia My room was cancelled because my credit card didn’t go through. The room was cancelled 3 days prior to arrival. The same day I received an email from Expedia saying you are all set for Carmel. I was never notified by Expedia that the credit card didn’t go through. Luckily the hotel had 1 room for 1 night and the hotel gave me a cheaper rate for my ocean view room than Expedia. The hotel brought Champagne to my room for the inconvenience. The next day the hotel had a cancellation and offered to move our luggage for us to the room at 11 am. Hotel staff was phenomenal. I called Expedia and their customer service was horrible. They offered zero assistance and their only solution was to prepay for the hotel in the future. This was a perfect example of poor customer service The hotel was beautiful , clean, charming and phenomenal employees. Thank you for turning this into a great experience for less money."

"Amazing! great place to stay,"