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"Convenient location. Clean. Decent gym."

"I loved the property and the room. The employee during the registration was very unprofessional and inpatient. She didn't want to answer any of my questions. "

"Ok "

"After a very nice welcome by staff at check-in things started going downhill. I had asked for a room with a "nice" view and when we got to the room it was a view of a road, dirt hill, parking lot and a tree blocking what little view we had. Then we noticed the room was 80 degrees. Uncomfortable. Found out later the AC was out in the whole complex. Great, no one at the desk notified us. Thank goodness for fans in the room and cool weather. We were hoping to take advantage of their in-house steak restaurant but they were closed as was most amenities due to off-season. Also no notice at check-in that these were not available and maybe references where other services could be found. So, good off-season rates but amenities are lacking. And the hotel is very difficult to navigate with long corridors and numerous elevators. Not a great way to celebrate our 40th anniversary. We will probably stay elsewhere."

"Beautiful place with a great staff, clean rooms, and a wonderful restaurant. All good."

"There should be a disclaimer that this property is undergoing massive construction. Parking lot is torn up, main restaurant is being torn down. We weren’t warned that this was no longer a food option. Bulldozers tearing up the golf course adjacent to the pool area, so lots of dust. We would have stayed somewhere else if we had know in advance about all the construction noise, dust, inconvenience, and severely restricted food options."

"Loved the resort"

"Clean room. Great location for walking Main Street."

"We booked 2 rooms on my Amex Platinum card for a weekend that was considered in between seasons (very low capacity). We checked in the evening on a Friday. The rooms were fine (small bathroom but ok). It isn't too late for dinner so we headed down to eat. There was no one to greet us or to seat us at a table and after a few minutes we just sat down. Finally the server came and asked us to order right away as the kitchen would close soon (it was only 8:45). The manager showed up and said they would comp a desert as we weren't greeted upon arrival. Actually, I really didn't want desert, the glass of wine would be better but then ok. The staff not being around was a theme the whole weekend. The thing that bothered me the most was the day we checked out. I had a late flight and requested an extra hour to check out (even just one of the rooms). The receptionist Katy explained that 'No it was not possible'. The place was virtually empty. That's the last time I will stay at Black Rock Mountain Resort!"