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"This was the worst hotel experience I have ever had, even for just one night. The rooms were in terrible condition, with very poor lighting, and the bathroom drainage did not work. The entire room was extremely dirty and clearly not maintained properly. The front desk service was also very disappointing and unprofessional. What made the experience even worse was their handling of the security deposit, which felt dishonest and misleading. They would not respond properly to customer service calls and instead kept me on hold with music for a long time until I eventually gave up and ended the call."

"Area was not safe to leave a packed vehicle and the non-smoking room reeked of a herbal non-tobacco smoke odor. Did not stay at this hotel after checking in."

"The room was very dated. The carpet is either very very old or very very dirty. No towel bar in the bathroom.the toilet is sooooo low to the ground, it was very heard to use. Staff was very accomodating. But this hotel needs a lot of updating!"

"Perfect stay! From the friendly front desk people to the breakfast!"

"You can’t get a better value for your money anywhere else in East Lansing. Excellent property, close to grocery stores, eateries and other stores. Breakfast was way better than the Marriott AC Lansing hotel where we stayed earlier."

"Room was spotless and silent, I don’t think we heard another guest our entire stay, despite them being fully booked. The rooms were a great size, had a mini fridge/freezer and microwave in room! Also plenty of storage and a full desk. It was nice to set up and unpack, and not feel like we’re living out of our suitcase. The man at the front desk that checked us in was so kind and helpful, and told us all the amenities and local spots to check out! The hotel is beautiful and very well maintained, we will definitely be back!"

"We were there for graduation weekend which meant surge pricing and apparently minimal housekeeping. Room was dirty upon check-in with toothpaste residue on the mirror and console, and visible ???? On the carpet by the windows. We returned at 4 pm the next day and housekeeping hadn’t been to our room. I called the front desk and they promptly sent someone up to refresh everything. That was great. But, for $1000 a night, we should not have this. I will check out the Marriott or somewhere else next time."

"Job well done"

"Front desk provided excellent customer service. Plenty of shops nearby."