3/5 Okay
addell
Travelled with partner
19 Apr 2022
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
A beautiful hotel, in a great position with a lovely roof terrace with great views.
We had a premium room with a great view of the river but the hotel has very thin walls, we could hear every word our neighbours said, the toilet flushing and the tv and morning alarm! Also the room above us was very very noisy, scraping chairs on a hard floor from early morning. Sleeping was not a restful experience and for the price we paid, very disappointing.
A lovely room with great storage but no air conditioning as it’s centrally controlled and 24 degrees was not deemed to be warm enough so we had to leave the window a wide open to cool off.
We had spent the week prior at a vineyard in chianti and on reflection it was so much better and we wished we hadn't bothered staying in Florence and just visited for a day. This hotel was very impersonal, and we found many of the staff quite impersonal and unfriendly, in particular the breakfast staff. We are frequent travellers and have stayed all over Italy in a variety of types of hotels, we were disappointed with our experience here and had hoped for much better.
Stayed 2 nights in Apr 2022