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Reviews of White Hart, Exeter by Marston's Inns

3 out of 5
White Hart, Exeter by Marston's Inns
66 South Street, Exeter, England

Reviews

8.6

Excellent

Rating 10 - Excellent. 389 out of 878 reviews" "
Rating 8 - Good. 340 out of 878 reviews" "
Rating 6 - Okay. 102 out of 878 reviews" "
Rating 4 - Poor. 31 out of 878 reviews" "
Rating 2 - Terrible. 16 out of 878 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the convenient location, the excellent service from the staff and a good choice of dinner menu. I did feel that my room was in need of a good make-over, painting and floor covering.
Stayed 1 night in Apr 2024

8/10 Good

Samantha

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice little Inn with mostly friendly staff. The rooms could do with a bit of freshening up, ours had grease on the wall above the bed, we assume from hair transfer. The window's are also old and ours wouldn't fully close and didn't have working locks. Where this didn't affect the temperature of the room it did mean that we could hear everyone outside through the night. Much as the decor and furniture shows signs if wear and tear the room itself was clean and tidy and the bathroom was huge. The restaurant area was nice, although a little disorganised in the evening. We ate about 6pm on a Saturday and they weren't exactly busy but the 1 member of staff seemed to be too busy to manage. By comparison the breakfast service was well organised and efficiently run. The staff were friendly, so helpful and nothing was too much trouble. There isn't a great deal of car park space and be ware as some of the singage in the car park does not make it clear that hotel guests don't pay at the machine, you pay at the desk inside. If you do pay at the machine they can only give you £4 back on what youve paid, the 1 sign out front says you get a refund for parkkng at the bar but it's £4 off your bill in the restaurant/bar area. The parking although part of the Inn is run by another company which is why they can't fully refund hotel guests who've used the pay and display system!
Stayed 1 night in Apr 2024

10/10 Excellent

Nadine

Liked: Cleanliness, staff & service, amenities
Room was good size and bed comfortable. Staff friendly and helpful. Avoid staying in room 1 as it backs on to the car park and I could hear a conversation out there which woke me at 3am and lasted for an hour! This obviously frustrated me and did impact on the enjoyment of my stay. It was meant to be peaceful and relaxing.
Stayed 1 night in Apr 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, nice room and helpful staff. The breakfast avocado, baco and eggs on toast the best i have had.
Stayed 1 night in Apr 2024

8/10 Good

Jon

Nice and clean
Stayed 1 night in Apr 2024

8/10 Good

simon

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Location
Stayed 1 night in Mar 2024

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Julia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is the first time we have stayed at this hotel. It was very central and parking was only £5 for 24 hours which is excellent for Exeter. Check in was easy as details were sent online. Check out also available this way. We o my had to drop the key in the box this morning. The rooms were clean. A hairdryer, tea and coffee facilities available. All staff were very friendly and helpful we would definitely stay here again. Good value accommodation.
Stayed 1 night in Mar 2024

6/10 Okay

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
adequate for stay. meals ok. own car park but pay a fee
Stayed 1 night in Mar 2024

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities
Had a great three days at The White Hart. Karen and her team were very friendly and helpful. The property is old and could do with some investment ,but for the money i paid it was excellent and it was so close to the city centre that everything was walkable. .If I have to come back to Exeter it will be my first choice.
Stayed 3 nights in Feb 2024

6/10 Okay

William

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Safe we’re wonderful. Property could do with some investment.
Stayed 1 night in Jan 2024

10/10 Excellent

David

Stayed 1 night in Jan 2024

6/10 Okay

Peter

Business traveller
Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024

10/10 Excellent

Tania

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved it

2/10 Terrible

Tiffany, LONDON

Stayed 3 nights in Dec 2023

10/10 Excellent

a

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Stephen

Disliked: Staff & service
Stayed 5 nights in Dec 2023

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, room comfort
Excellent location
Excellent location lovely old hotel nice comfortable rooms
Stayed 1 night in Dec 2023

6/10 Okay

Claire

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Location good and reasonably priced.
Great hotel, really good location, friendly reception, staff and Cleaners, rooms were fine, but the lady at breakfast was shockingly rude both days!
Stayed 2 nights in Dec 2023

4/10 Poor

mark

Liked: Staff & service
Disliked: Property conditions & facilities
Single rooms were ok when priced around £50-60. Now they are near £100, they are shabby and in need of updating. Moth eaten carpets are not acceptable at that price point.
Stayed 1 night in Dec 2023

6/10 Okay

Verified traveller

Business traveller
Disliked: Property conditions & facilities
Steeped in history, but needs some loving.
OK but very tired, needs some tidying up. However, not modernising. Expensive for what it is!
Stayed 1 night in Dec 2023

2/10 Terrible

Fay

Disliked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

david

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

8/10 Good

Bryan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay
Stayed 2 nights in Dec 2023

10/10 Excellent

Erica

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Katie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Rose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
A good two night break. Great location, comfortable bed and clean.
Stayed 2 nights in Nov 2023

10/10 Excellent

John

Stayed 1 night in Dec 2023

10/10 Excellent

Derek

Stayed 2 nights in Dec 2023

10/10 Excellent

Pete

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A character full property
Stayed 1 night in Dec 2023

10/10 Excellent

Rob

Liked: Cleanliness, staff & service, property conditions & facilities
Parking was possible in our campervan despite the system not allowing a van. Only able to book it on arrival.
Stayed 1 night in Oct 2023

10/10 Excellent

Laine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked everything about it - friendly staff, warm, cosy rooms, excellent food, tons of quirky character, superb location for Exeter cathedral and shopping.
Stayed 2 nights in Nov 2023

10/10 Excellent

Fahan

Travelled with partner
Excellent value for money. Spacious room, comfortable bed. Good pub food. Helpful, friendly staff. Would stay again.
Stayed 1 night in Nov 2023

8/10 Good

Keith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

6/10 Okay

Victor

Travelled with partner
Liked: Staff & service
Disliked: Amenities
I would stay here again. Love the historic ambience and the staff were friendly. Room was a bit tired but adequate. One of the complementary biscuit packets was already opened. We wanted to eat in house and while their menu was fine there was absolutely no promise for anyone with allergies and they would not even guarantee that vegetarian options were not tainted with meat (eg. Fried in the same oil. ) As a result we ate nearby, there are lots of choices, and were very well looked after.
Stayed 1 night in Nov 2023

10/10 Excellent

Melody

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stopover for shopping quays and Xmas market
Stayed 1 night in Nov 2023

8/10 Good

BARRY

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to all amenities and shopping
Stayed 1 night in Nov 2023

10/10 Excellent

Tracy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The white heart is so friendly, we couldn't of asked for a better place to stay Gemma and the staff were amazing so kind and caring. It was a big weekend for all our family and they couldn't do enough to help thank you to the white heart we will definitely come back again. Ps the breakfast was brilliant 👏
Stayed 2 nights in Nov 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

8/10 Good

sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Valerie

Excellent
Excellent all round - staff very friendly and helpful- room very comfortable and clean - excellent breakfast- great parking Walking distance to town Nothing more to say
Stayed 1 night in Nov 2023

10/10 Excellent

Mandy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the property, it is such high quality in every way. Staff were super friendly. Two tiny things, I didn’t love that the staff wanted to hand write my card details for incidentals. I usually use Apple Pay on a card reader and that is massively preferable (for security reasons). The other thing was that I asked to leave my bag and they asked if I was fine leaving it on the floor next to reception. I said I was but after reflection I wasn’t and went back to get it. The reception assured me somebody would be keeping an eye on it but when I went to retrieve it, there was nobody at reception and the door to the parking lot was wide open. This is jot enough to deduct any stars (to be fair, I could have said no about the credit card and I was aware that my bag wasn’t in a safe place) but worth mentioning all the same.
Stayed 1 night in Nov 2023

6/10 Okay

Anthony

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
You will need patience with this hotel... A lengthy wait to check in did not present me with a great first impression of this hotel, then the amount of information the team required from me which I had already provided when booking was annoying and the reason why the check-in process took so long and the queues formed. This hotel has lots of history, a wonderful mix of old and new, which was well presented if a little jaded in places. The room was well appointed yet in places dated in terms of upkeep and décor but it was clean. Noise, both internal and external, was a major issue for me throughout the stay; noise from the adjacent street continued into the small hours of the morning and I was woken early by the refuge collection. Couple this with internal noise, with thin walls between rooms making it possible to hear the lovemaking couple in the room next door; so sleep proved to be difficult and fleeting. Add to this the dated television which proved difficult to watch and the intermittent speed of the Wi-Fi which was annoying when trying to enjoy an online movie Car parking was not included and cost £5 per night. Located on the edge of the city centre however not that convenient for the railway stations both of which are a long walk away. This hotel could be so much better with little effort.
Stayed 1 night in Nov 2023

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Great heart at White Hart
Staff were outstanding all round. Nothing was too much trouble. The room was comfortable but overheated until I turned the radiator off. Cleanliness was very good apart from the window frames and surround which were dirty and had some mould
Stayed 2 nights in Nov 2023

10/10 Excellent

Ian

Liked: Staff & service, property conditions & facilities
Excellent Value for money. Pleasant staff and a convenient location.
Stayed 1 night in Nov 2023

8/10 Good

Ajay, Aylesbury

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here previously. Excellent staff throughout who are professional and courteous. Gemma In Reception has always been very helpful and friendly. Lovely old property lots of character. Excellent cooked breakfast too.

4/10 Poor

Linda

Business traveller, Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Lovely old building. No-one on reception when we arrived. Room clean and bed comfortable but no bulbs in lights behind bed and only one bed side lamp,too dim to read by. Staff not particularly friendly except for young man who served our breakfast. Tea and coffee making facilities adequate apart from no spoons so used a toothbrush to stir with. Overall, needs a shake up.
Stayed 1 night in Nov 2023

8/10 Good

Jeff

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here as we were working in the area. Nice place and will stay here again.
Stayed 1 night in Nov 2023

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fab stay thanks
Stayed 2 nights in Nov 2023