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Reviews of Hotel City Grand Ella

3.5 out of 5
Hotel City Grand Ella
Polic Station Rd, Ella, Ella

Reviews

2.0
Rating 10 - Excellent. 0 out of 5 reviews" "
Rating 8 - Good. 0 out of 5 reviews" "
Rating 6 - Okay. 0 out of 5 reviews" "
Rating 4 - Poor. 0 out of 5 reviews" "
Rating 2 - Terrible. 5 out of 5 reviews" "

3.6/10

Cleanliness

2.0/10

Staff & service

3.6/10

Property conditions & facilities

Reviews

2/10 Terrible

SANDIP

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never ever book this property
They ruined our vacation. Never ever book with this property. Confirmed booking before two months and wheb we reached to hotel they said we don't know your booking information and our hotel is full now..
Stayed 1 night in Dec 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Please refund now
Still waiting for the refund. We booked via hotels.com and was told no room at the check in. Please refund now.
Stayed 1 night in Dec 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018

2/10 Terrible

Rochelle

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Don't book here!
We booked and prepaid for this hotel for 2 nights - turned up and we were told that there were no rooms for us and they don't use hotels.com anymore... we finally were found a room and told we could stay the 2 nights but the next morning were again told that we would need to find another hotel for the next night due to construction work being done (which was a lie as when I asked if we could leave our bags for the day we were told no we needed to be out by 11am obviously to be ready for the next people) - they did refund our second night but even that was a hassle as they tried to give us less than we had actually paid... I would not recommend this hotel at all...
Stayed 2 nights in Jul 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A éviter absolument
Le propriétaire a prétendu qu’il ne louait pas ses ses chambres par Hotels.com. En conséquence il a insisté pour exiger un nouveau paiement de la chambre déjà payée. Il a fallu résister à ses menaces et à ses mensonges alors que je lui présentais la réservation et le paiement de la chambre. Par ailleurs, l’hôtel est très moyen. — A ÉVITER ABSOLUMENT —-
Stayed 1 night in Dec 2018