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"The room was clean & spacious with a comfortable bed. However, the shuttle bus we were promised took 45 minutes to arrive after 2 calls! (I have a mobility problem & walk with a stick!) Instead of waiting a similar time in the morning, we decided to walk when we were told it was a 5 minute walk to Terminal 3 (Virgin). This proved to be false & took at least 30 minutes! "

"Comfy bed and very convenient to the airport when having an early flight"

"All good for an overnight stay before an early flight"

"Great location close to airport. Clean rooms and clean property. "

"Good stay , payable parking"

"We called less than 24 hours before our stay to specifically ask about the pool and hot tub and when we got there, they were closed for repairs. The room was outdated and run down - for almost $200/night I expected a much nicer place. Walls crumbling, threadbare carpet, sliding door didn’t close properly, no plug for bathtub and it only could be filled by running the shower, very strong room air freshener, and onsite restaurant had poor service and mediocre food."

"Happy with it"

"Great stay . Good place to base for visiting family Always plenty of tea coffee and rooms really tidy"

"This property is a disgrace for Australian tourism. International visitors having to overnight at the airport will get such a wrong impression. The hotel changed name and is falsely advertising itself as luxury. The management could care less about hospitality. They just care about squeezing every $ out of customers. Lots of management staff walking around in elegant suits yet the facility is mismanaged. They don't even answer the phone. The mattresses and bed frames are old. I stayed for 2 nights and couldn't sleep at all in the soft indent mattress. Woke up in a middle of the night needing water and there were no 6$ 300ml water bottles. (the cleaner forgot to replenish: the water, hair conditioner and the bar soap dish. I changed the rooms the next day for a better mattress, yet no one apologized. They didn't even provide complimentary water or anything as a gesture of sympathy for a sleepless night. The windows are single glazed, airplanes taking off and landing very loud. You can even smell the jet fuel fumes... The room service quality is appalling. the chicken dish is literally a boiled chicken breast dry as a bone. The room service breakfast bacon and eggs took 50 minutes to deliver then it arrived completely cold yet on a hot plate. Obviously someone forgot to bring the order on time. Upon my complaint they delivered the fresh batch in 10 min yet still no apology. The check in lines were very long and slow. Sauna was out of order yet no sign. Wasted 15min trying."