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"Very dated hotel. It’s clean and the staff are polite. The bar had run out of tapped beer and snacks. Not only that it shut before midnight including residents. Barman did give me a free short to compensate but a group of friends meeting up would have happily sat there until late! Breakfast was decent, a little limited. Cooked offering was tasty. My room was a single and very small but got the job done."

"Only stayed in room, was nice"

"Only issue would be breakfast stops at 9 am "

"Unfortunately we solely chose this hotel to enjoy the pool for our son’s first swim. We have a 2 month old and a 2 year old. Having previously stayed at the Grand in Eastbourne the pool temperature had been brilliant for young children and imagined this would be similar. When we got in the pool it felt very cool, I asked the staff member if the temp could be turned up and we were informed the boiler was broken. It was too cold for our 2 month old to safely enjoy. The next morning we returned with our 2 year old for a swim in a thermal swim outfit so she could stay in longer but the pool was even colder! Despite essentially having a wetsuit on she didn’t last long on the pool and we had to leave. It was really disappointing we weren’t notified of this in advance as we simply would not have spent the money on this stay without being able to use the pool. It was an early Mother’s Day treat for me and it was ruined a bit by this and the poor service we received at dinner (feedback sent separately). We had expected a lot more…"

"Hotel needs a refurb. We upgraded to superior room but carpet was badly stained. Bathroom needs upgrading. Basic breakfast "

"Great reception staff, nice room, handy for the railway station. "

"Nice spa, nice renovations, shame the steam room wasn't working. The mens showers were cold. But other than that this was a nice hotel experience. The bedroom was a little small but well kept. The bar area and restaurant was well appointed and you can see nice refurbishment work had happened. The breakfast was excellent and worth the money. The location was quite good to access town with a short walk."

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"Very pleased with the hotel, shame they charged guests to park while staying at the hotel. I believe this should be free for hotel stayers. Apart from that hotel was pleasant enough and staff were friendly "