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"Difficult to get to check in desk"

"Shuttle nightmare, my husband taken off at airport. Very old towels and stained. Waiter in bar/rest over the top arrogant and lectureing what language we have to speak. Ignoreing us waiting long time for table, putting people on which came much later, even when the young waiter remindet him. Arrogant and we finally ate at fireplace at mini table, very uncomfortable and unprofessional."

"I reached out to the hotel before my stay because my flights got cancelled due to the situation in the Middle East. I was aware the booking was non-refundable and simply asked whether any goodwill solution might be possible. Unfortunately, I never received any response from the hotel at all. The lack of communication is disappointing. If I had known this beforehand, I would likely have chosen a hotel with reception service, something to consider before booking."

"Great hotel for overnight stays when transiting thru Frankfurt. The hotel is very close to the airport, although there is no shuttle, an uber cost us 15€ to get to the hotel and 11€ to get to the airport. It is also close to Gateway Garden S Bahn stop, about 10’ walk, which can take you to the airport and into the centre of Frankfurt in about 15’. The rooms are very nice, great beds, good shower. The breakfast was pretty good as well. The staff were super friendly and kind. Would definitely stay here again and would recommend to friends and family. "

"Shuttle broke and did not run between 11:30 and 4:15pm. In the morning the first shuttle was not early enough for an early flight (departure at 6:50). There was no drinking water at the promised water dispenser. There were radiculous upfront deposits to buy anything from the commons refrigerator. The room was still not ready at 2:47pm (check in time: 3:00pm). "

"Clean room. Airport shuttle was very helpful. 24/7."

"Good size room with parking outside. It should have been easy to access from motorway but due to roadworks in the area there was a complicated detour when we visited. Easy to walk into town centre. Good value for money and good chouce for breakfast. "

"Clean room and friendly environment."

"most Convenient hotel for international travel."