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Reviews of The Kanjeng Suite & Villa Sanur

2.5 out of 5
The Kanjeng Suite & Villa Sanur
Jl. Pengembak, 28, Denpasar, Bali

Reviews

7.0

Good

Rating 10 - Excellent. 24 out of 185 reviews" "
Rating 8 - Good. 91 out of 185 reviews" "
Rating 6 - Okay. 37 out of 185 reviews" "
Rating 4 - Poor. 20 out of 185 reviews" "
Rating 2 - Terrible. 13 out of 185 reviews" "

7.4/10

Cleanliness

7.6/10

Staff & service

6.6/10

Amenities

6.6/10

Property conditions & facilities

2.0/10

Eco-friendliness

Reviews

6/10 Okay

MARIA

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Cheap for a reason
Very rundown and poorly maintained, lots of mould and very mouldy smelling - linen was fresh but the mouldy smell and general uncleanliness made it quite uncomfortable. Cheap, so to be expected.
Stayed 2 nights in Mar 2020
Response from Nur on 15 Mar 2020
Sincere Apologies, Maria! We understand that your experience was not up to expectations. Do not worry, we are continuously working to improve our services to make sure your next stay is perfect. Regards, Nur

4/10 Poor

Guat B

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
A beautiful place neglected
Beautiful place but not maintained. Trash was overflowing. Room service plates were left outside the door for 2 days or more. Swimming pool did not have a working pump
Stayed 2 nights in Jan 2020
Response from Joey on 2 Feb 2020
Hi, Guat! Sorry for the trouble faced. We have duly noted your feedback and will ensure better services in the future. Have a nice day ahead :) Regards, Joey

10/10 Excellent

BaliBart, Ubud, Bali

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Huge room with large bathroom and shower, large closets, big flat TV, even had small kitchen! Very nice.
Stayed 1 night in Dec 2019
Response from Joey on 9 Dec 2019
Thank you for rating us super, Delighted to know you liked our services. Hope to welcome you again soon Regards, Joey

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property seems to be a front for money laundering. It’s well built but badly maintained. Do not bother visiting it even though it looks like a good deal at the given price point.
Stayed 2 nights in May 2019
Response from Management on 24 May 2019
Dear Sir / Madam, Warmest greeting from Astana Pengembak Suite Thank you for your email, we are sorry about this condition and we will work hard to get better in the future. Thank you for your kindly attention. Best Regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Staff were excellent and a very peaceful location
Stayed 3 nights in May 2019
Response from AnieS - Sales on 22 May 2019
Dear Sir / Madam, Warmest greeting from Astana Pengembak Suite Thank you for your email and hope can enjoy stay with us. Thank you for your kindly attention. Best Regard,

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 9 nights in Apr 2019
Response from Management on 13 May 2019
Dear Sir / Madam, Warmest greeting from Astana Pengembak Suite Thank you for stay with us. Best Regards

8/10 Good

Pamela

Liked: Cleanliness, staff & service, room comfort
The hotel seems a little run down, the wallpaper in our hotel room was torn and there were many cracks in the wall. phone wasnt working in the hotel. the pool wasnt clean and the fruits from the trees kept dropping and hitting our sliding door which startled us at first. also made us not want to go out through the sliding door in fear of being hit by them. but despite this the room was really comfortable and the service was great, filled with many friendly staff. the local area is quiet and peaceful with a nice beach which was a 15 minute walk away. good for those that do not want to be in a heavily touristed area. cheap area too since the prices area twice/three times more expensive in kuta (heavily touristed areas). however its not a well lit place so we had to grab back to our hotel since we couldnt see where we were going. would come back here again because it was really comfortable for us and the staff were really friendly. not for those who have reallyhigh standards though
Stayed 2 nights in Apr 2019
Response from AnieS - Sales on 9 May 2019
Dear Pamela, Warmest greeting from Astana Pengembak Suite Thank you for your email and we are sorry with a slightly uncomfortable condition, but we will work hard to be better and hope you will stay again with us. Thank you for your kindly attention and have good day. Best Regards,

2/10 Terrible

Verified traveller

Stayed 3 nights in Apr 2019
Response from Management on 9 May 2019
Dear Sir / Madam, Warmest greeting from Astana Pengembak Suite Thank you for your kindly attention. Best Regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
it is nice close to all shops the room is nice cleaned everyday needs some repairs the swimming pool was not in order to be used the staff are very nice over al I liked it though I had no hot water n the unit I informed the staff but never fixed.
Stayed 8 nights in Mar 2019
Response from AnieS _ Sales on 25 Apr 2019
Dear Sir / Madam, Warmest greeting from Astana Pengembak Suite. Thank you for your email and stay with us hope you can enjoy also we can meet in the future. Thank you for your kindly attention. Best Regards,

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yummy breakfast. Lot's of option. A bit in the middle of no where
Stayed 1 night in Apr 2019
Response from AnieS _ Sales on 25 Apr 2019
Dear Sir / Madam, Warmest greeting from Astana Pengembak Suite. Thank you for your email and stay with us, hope we can meet in the future with good condition more than before. Thank you for your kindly attention. Best Regards,

8/10 Good

Nura

Liked: Amenities, property conditions & facilities
It was a very decent stay. The rooms are okay, breakfast was simple but good too.
Stayed 2 nights in Jan 2019

4/10 Poor

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
I stayed 9 days in Jan 2019 with 7 friends and was happy enough with my spacious and clean room but was disgusted that the pool was green and impossible to swim in. It was like a frog pond. Even though we complained, it was unswimmable for our entire visit. The breakfast area is quite dingy / dirty and had dead cockroaches on the floor. The breakfast food was limited and very bland in flavour. I would not recommend this hotel
Stayed 9 nights in Dec 2018

4/10 Poor

Zhanna

Disliked: Property conditions & facilities
lost charms
The place original design had a good intent and thoughtful. however, the conditions of the propriety desperately needs some love and care. it is not well maintained everywhere you look. upholstery of the furnishing is filthy, walls and ceiling stained, pilling off panels, and wall-covers... it was most disappointing to see the conditions. it seams as people who works there - does not take pride and joy.
Stayed 1 night in Dec 2018

6/10 Okay

Patricia

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2018

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Walking distance from beach and shops, very dirty and broken down pool, rooms need a lot of work. Staff very friendly, good breakfast
Stayed 3 nights in Sep 2018

2/10 Terrible

Jill, Sydney

Disliked: Cleanliness, property conditions & facilities
Run Down - Not a 4star
The property is extremely run down. The pool is falling apart with tiles missing, it also wasnt cleaned while we were there and has turned green. Room service plates where left outside rooms for days before anyone took them away. The rooms are nice but need a revamp. I would never recommend this property to any of my clients and I would recommend it was removed from Expedia until it is fixed up.
Stayed 5 nights in Jul 2018

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Okay but not nice
The room was a good size and the bed was very comfortable. The sofa needed to be cleaned. the kitchen was fully stocked with what you need. But, the walls were in need of repair and the balcony door was a problem to close.
Stayed 5 nights in Jun 2018

2/10 Terrible

Suzie

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not a great expereience
Arrived at midnight exhausted to find our room ceiling was coated in mould. The smell was unbearable and hit you as soon as you opened the door. Added to this was the pungent aroma of fabric softener/detergent on the bed linen. Barely slept! Breakfast (thought it said was included) was non existent when we left at 7am. Sign on the door said due to changes at the hotel payment for breakfast was required. Pool was dirty and gardens looked run down.
Stayed 1 night in May 2018

8/10 Good

Ivan, Expat in Jakarta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for money
Rooms are large and well equipped. Very comfortable. The hotel is quiet and has good security. Breakfast is very good and served quickly. Overall I really liked it. Only 3 down sides. 01. The location is a 10 minute walk to the beach 02. The pool is ugly and not well maintained 03. Some parts of the hotel are dirty and not well maintained, despite the building being only 5 years old. These points are offset by the economical price. Once you are in the room they don't matter.
Stayed 3 nights in May 2018

8/10 Good

siti

Liked: Cleanliness, room comfort
It was okay.
Just needed a stay for shower n bed as we were out most of the time during the day. The place probably need some renovation. Breakfast would help if it was served earlier. Other than that, it was rather an 'okay' stay.

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
The hotel lack maintenance. The bedsheet was damp. Sofa covered with dust. It dissapointed since the hotel has a lot of potential.
Stayed 1 night in Jan 2018

2/10 Terrible

Severine, Darwin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Run down hotel far from everything
To start with, the location is way too far from Kuta and it becomes quickly a nightmare to travel around as the traffic is unbearable. Any trip takes forever. A lot of time wasted in a car! Then the state of the hotel is simply unacceptable compared to the photos still used on internet. If at least it was advertised as a very cheap place but having paid for a 4 star hotel, it was extremely disappointing and revolting! It should be rated a 1 star hotel maybe. Everything is falling apart, the hotel needs a complete renovation. The staff was mainly friendly. After raising my issues, we had first been told we would be transferred to another hotel but in the morning we got told nothing could be done! I got hold of Expedia and we had to negotiate our way to another (fantastic) hotel in Kuta. That is the only positive thing that happened. I would not recommend that hotel unless you pay a very low price.
Stayed 6 nights in Dec 2017

6/10 Okay

Katie, UK

Liked: Staff & service
Disliked: Room comfort
Our stay was ok. The room was very damp which made all of our clothes damp, and made it difficult to dry anything. Paid for a pool view but got a restaurant view, shower lacked power and kept changing temperature. Overall staff were very friendly but the room was disappointing.
Stayed 3 nights in Oct 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet location and walk to the beach
We only stayed here for one night on transit to Nusa Lemobongan but would happily come back again. Very reasonable price for 2 bedrooms/two bathrooms. If you want 5 star then this is not for you as things could do with a bit of a makeover but if youre budget conscious then its very comfortable. Very quiet locaton and only 10 minutes walk to beach and local shops and Warungs. Less hectic than Seminyak and legian, and as usual the Indonesians can never do enough for you.
Stayed 1 night in Sep 2017

4/10 Poor

catherine

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not as described
We reserved a room with 2 beds and got one with only one bed. We stayed there 4 days. The room was not very clean and very humid. Staff was not very friendly and not helpful. Hotel advertized a free shuttle, but it was broken for 4 days. Hotel advertized located 5 minutes from the beach, it's more than that - around 15 min and the beach there is so dirty, we have to walk annoter 15 to 20 minutes. Hotel offers free bicycle for rent however tires were flatted. Far from village center. We didn't appreciated our stay. We'll won't go back there.
Stayed 3 nights in Jul 2017

4/10 Poor

Jan, Western Australia

Disliked: Cleanliness, property conditions & facilities
Disappointed
Arrived very late at night to a muddle about our room bookings. Room was clean but shabby Hotel in need of a re-furbishment Staff kind and helpful
Stayed 1 night in Aug 2017

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Quite dilapidated. Pool needs maintenance. Some rooms musty. Shuttle service intermittent. Beach out of walking distance for families with young children. Was amazed by the luxury of competitor hotel Swiss Bel in comparison.
Stayed 16 nights in Jul 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old stinky place, careless staff...
Really bad experience. Off from the main strip, dirty linens, water leak from the roof in the bath room. The rooms are old and stinky. Breakfast was OK. Staff that did not care about customer experience, standing in the isle chatting when I was hauling away my luggage and didn't seems to care to help.
Stayed 3 nights in Jul 2017

4/10 Poor

Sara, Melbourne, Aus

Disliked: Cleanliness, property conditions & facilities, room comfort
Short overnight stay
I checked in late (11pm) after a long flight and I was checking out early in the morning, (7am) hence I just wanted to sleep. The first room I was given had an overpowering smell of mold. I was then given another room where I questioned if the sheets had been changed this week or last week... There was a random towel thrown on top of the toilet. Slept in my clothes. Could not wait to get out.

8/10 Good

bec, australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Nice and clean hotel....bed was super comfy facilities were good only down fall was the breakfast. Juice is cordial and food basic...restaurant is the only downfall for this hotel.

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Old 4 Star
Poor breakfast area. Very slow wifi Renovation / upkeep required to claim 4 stars Value for money

6/10 Okay

Eduard alexander

Liked: Room comfort
Disliked: Cleanliness
The staff are friendly, but the room is outdated and not really clean.

4/10 Poor

Ksenia

Disliked: Staff & service, property conditions & facilities, room comfort
Could do better
Not great, could use renovation, area is horrible.

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay
Good hotel. Room was very big and spacious. Staff were nice and organised drivers. Location not so good as not much close to it if you are walking. But lovely hotel overall

8/10 Good

David, Sydney

Liked: Property conditions & facilities, room comfort
Nice hotel, bit far from the Beach/City Center
It's a nice and reasonably priced hotel - the facilities were good, the cleanliness could be improved, but overall it's OK. The only problem is the distance from any other local attractions (Beach is ~15 mins walk, Sanur city centre is ~50 mins walk), so we could really make a good use of the free bicycles provided by the hotel.

6/10 Okay

francoise

Liked: Cleanliness, room comfort
Short and sweet
Short and sweet! Friendly staff !after a 30 hours + trip : it was appreciated - but we had no time to try the swimming pool!

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Great rooms especially for a family. A bit out of the way from main Sanur. Pool a bit murky. Breakfast was good but we had to wait for them to call the cook!. Good ,clean transit hotel.

6/10 Okay

Experienced , New Zealand

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Needs maintenance NOW
This hotel needs some serious maintenance as it's getting shabby. Paint starting to peel, pool tiles coming off, rooms in need of repair, tatty towels, shower drain blocks, toilet bowls stained (bleach could help) , blind broken, rooms smell mouldy and damp on lower level but do have good pool access , our room on second level smelt very smokey so we has to leave balcony door open. As it advertises it is family friendly and is affordable it attracts families which is nice. Although due to the design with the pool in the middle the noise of children playing in the pool or crying or screeming can be heard in all rooms. This gets annoying if you are wanting a quiet time or needing to work. A self service or full service laundry is nearby which is handy . The shuttle service to the Sanur restaurants, shops and beaches is great, taxis only 30,000rp back again. Staff friendly and helpful . If this hotel invests in some repairs, bleach, new linen, steam cleans the sofas, and monitors guests noise levels, it would be more pleasant for all. Please note that the rooms at the end of the block by the restaurant could have morning noise of talking , etc. Breakfast was okay once you learnt their ordering system. I think it would be good to have bug mesh on the bathroom window vents too. I will return to the Sanur area again but choose another hotel or guest house.

8/10 Good

peter, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall pretty good value
Very relaxing. Hotel clean and staff good. No complaints. I enjoyed my stay

6/10 Okay

Drew, Sydney Australia

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Nice but too noisy (for us)
Good hotel but too much noise from condendors, Air Con and pool pump at night. if you're not sensitive to noise its a grest hotel.

4/10 Poor

Daniel, Bendigo

Liked: Staff & service
Disliked: Property conditions & facilities
Very disappointing
Very disappointed that the pool was pretty well empty. Kids couldn't use it at all. And the staff didn't seem to think it was a problem.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok, but wouldn't stay there again.
The workers were amazing and nice however since the pool was not working it made our stay boring. For part of our stay they water was brown so we couldn't shower. The nice part about the hotel was they gave is a half day rate for out our second day because we were checking out early to catch a flight.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value in Sanur
Good staff who met all needs and requests cheerfully. The nice pool was closed for repairs

8/10 Good

GeorgeT , UK

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
It's the perfect quiet night's sleep
Firstly beware ..!!! last time we stayed price includes breakfast... It's a extra £4 each...I used the 10PAYDAY and it gave me a discount of £1.98 but made it RO... It's a lovely retreat from the hustle bustle... But facilities very basic...but room comfort makes up for it. Very close to the beach you can borrow pushbike .

8/10 Good

David, Kalgoorlie, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well priced hotel, short taxi ride to main area
Astana is a mid priced hotel, a short taxi ride from the main area of Sanur. Staff are extremely helpful and the rooms are comfortable. The free shuttle provided was excellent, although we seemed to be the only ones using it. The pool, although not large was adequate and private. The room we had was straight off the pool area which was convenient for having a quick swim. The room was serviced daily and kept very clean by staff. The only thing which the hotel could do was replace the lace curtains on the doorway to the pool and venetian blinds in the bathroom as both were getting some mould on them., which is common in a humid area like Bali.Otherwise the room was kept very clean by staff.I would definitely use Astana again.

6/10 Okay

Verified traveller

Liked: Cleanliness
Comfortable but humble
Nice place but has maintenance issues. Our key didn't work so for 3 days we had to get staff to let us in our room each time. Breakfast was good, pool was nice. Staff very friendly but not too helpful when we ask about where to go.

8/10 Good

Hiroko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Michelle, Tahmoor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Pool ,comfy room good for $
Lovely Hotel-best pool -great temperature, staff are nice,lots of stairs though-no lift. Room is comfy- nice lounge and bed. Only problem is its far from shopping to walk but the hotel has a shuttle-a very friendly driver. Great room for the PRICE! Breakfast was nice and included.

8/10 Good

Kathleen, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for price
Great place tucked away off main road. Staff always friendly & helpful. The room had everything required for a comfortable stay. Breakfast was always freshly cooked with ample choice. Only draw back is location from main Sanur area, quite a distance to walk or cycle. In saying that taxis are so cheap it's not a huge problem. Absolutely enjoyed our fortnight holiday.

8/10 Good

William, Houston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Suites are really suites with full size kitchen, very large bathrooms. Small restaurant. Hotel provides free bikes. Large breakfast. Attentive staff. Location is about one-quarter mile from beach and west of main boardwalk. Otherwise, in nice mainly upper income residential area.