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Reviews of Airport Hotel Delhi Aerocity

3 out of 5
Airport Hotel Delhi Aerocity
KH no. 326, Rangpuri, NH-8, New Delhi, Delhi

Reviews

6.2
Rating 10 - Excellent. 7 out of 30 reviews" "
Rating 8 - Good. 7 out of 30 reviews" "
Rating 6 - Okay. 6 out of 30 reviews" "
Rating 4 - Poor. 2 out of 30 reviews" "
Rating 2 - Terrible. 8 out of 30 reviews" "

6.8/10

Cleanliness

7.2/10

Staff & service

7.0/10

Amenities

6.4/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

6/10 Okay

Herber Francisco

Stayed 1 night in Jan 2023

10/10 Excellent

Doela

Liked: Cleanliness
Stayed 1 night in Sep 2022

6/10 Okay

SATYENDRA

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Experience
Experience was ok, not great. Cleanliness was very low.
Stayed 1 night in Jul 2022
Response from AMAN on 24 Aug 2022
Dear Guest,Thank you for giving us the opportunity to be of service to you and your family.The Proximity to the International and Domestic Airports enable us to provide our guests with a smooth Transit Stay; undertaking traveler health and safety measures to help prevent the spread of COVID’19. We are extremely disheartened to know that on your recent stay, service delivered did not come up to your expectations; we view your feedback with concern and will ensure immediate remedial measures are in place so that our guests can enjoy an enhanced experience.We hope that you will return soon and give us a chance to serve you better in future.Best Regards,Hotel management

8/10 Good

Shanthi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from meghna on 18 July 2022
Dear Guest, Thank you for giving us the opportunity to be of service to you and your family. The Proximity to the International and Domestic Airports enable us to provide our guests with a smooth Transit Stay; undertaking traveler health and safety measures to help prevent the spread of COVID’19. Thank you for taking time out and rating us. Our entire team joins me in expressing their most sincere gratitude for this special recognition. We hope that you will return soon and enjoy similar and even more enriching experience in future. Best Regards, Hotel management

2/10 Terrible

Vijay Prakash

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Not good
Stayed 1 night in Oct 2021
Response from Aman on 30 Nov 2021
Dear Guest, Thank you for giving us the opportunity to be of service to you and your family. The Proximity to the International and Domestic Airports enable us to provide our guests with a smooth Transit Stay; undertaking traveler health and safety measures to help prevent the spread of COVID’19. We are extremely disheartened to know that on your recent stay, service delivered did not come up to your expectations; we view your feedback with concern and will ensure immediate remedial measures are in place so that our guests can enjoy an enhanced experience. We hope that you will return soon and give us a chance to serve you better in future. Best Regards, Hotel management

8/10 Good

Tan Kee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
It was better than I expected. Staffs are friendly and room is clean and comfortable. I recommended this place to stay.
Nice clean room
Very helpful staff
Stayed 1 night in Feb 2020
Response from Aman on 18 Feb 2020
Dear Guest, Thank you for giving us the opportunity to be of service to you and your family. The Proximity to the International and Domestic Airports enable us to provide our guests with a smooth Transit Stay. Thank you for your special mention about the Cleanliness and comfort of the rooms. We are extremely touched by your kind words of appreciation for our team; we are truly proud of them and are delighted that we could make your stay comfortable. Our entire team joins me in expressing their most sincere gratitude for this special recognition. We hope that you will return soon and enjoy similar and even more enriching experience in future. Best Regards,

8/10 Good

Sofiya, Tashkent

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient and satisfied. Clean and friendly. We reccomend it
Stayed 4 nights in Jan 2020
Response from Aman on 5 Feb 2020
Dear Guest, Thank you for giving us the opportunity to be of service to you and your family. The Proximity to the International and Domestic Airports enable us to provide our guests with a smooth Transit Stay. Thank you for your special mention about the staff, Cleanliness and comfort of the rooms. We are extremely touched by your kind words of appreciation for our team; we are truly proud of them and are delighted that we could make your stay comfortable. Our entire team joins me in expressing their most sincere gratitude for this special recognition. We hope that you will return soon and enjoy similar and even more enriching experience in future. Best Regards,

8/10 Good

Ashutosh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great transit hotel with competitive pricing
The hotel was surprisingly good. Clean and well maintained. Perfect for a transit. The service was warm and friendly and definitely great for the price.
Stayed 1 night in Dec 2019
Response from AMAN on 3 Jan 2020
Dear Guest, Thank you for giving us the opportunity to be of service to you and your family. The Proximity to the International and Domestic Airports enable us to provide our guests with a smooth Transit Stay. Thank you for your special mention about the Cleanliness and comfort of the rooms. We are extremely touched by your kind words of appreciation for our team; we are truly proud of them and are delighted that we could make your stay comfortable. Our entire team joins me in expressing their most sincere gratitude for this special recognition. We hope that you will return soon and enjoy similar and even more enriching experience in future. Best Regards,

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The location was good so was the service. The bathroom was clean. Staffs were polite and helpful. One thing that may need improvement is the restaurant. Otherwise, I think this hotel is a good value for money spent. I would recommend other as well to this hotel.
Stayed 2 nights in Nov 2019
Response from Aman on 15 Nov 2019
Dear Guest, Thank you for giving us the opportunity to be of service to you and your family. The Proximity to the International and Domestic Airports enable us to provide our guests with a smooth Transit Stay. Thank you for your special mention about the Cleanliness and comfort of the rooms. We are extremely touched by your kind words of appreciation for our team; we are truly proud of them and are delighted that they could make your stay so memorable. Our entire team joins me in expressing their most sincere gratitude for this special recognition. We regret that certain aspects of service delivery did not come up to your expectations; we view your feedback with concern and will ensure immediate remedial measures are in place so that our guests can enjoy an enhanced experience. We hope that you will return soon and enjoy similar and even more enriching experience in future. Best Regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019
Response from karan on 20 Sept 2019
Dear Guest, Thank you for giving us the opportunity to be of service to you and your family. The Proximity to the International and Domestic Airports enable us to provide our guests with a smooth Transit Stay. We are extremely touched by your kind words of appreciation for our team; we are truly proud of them and are delighted that they could make your stay so memorable. Our entire team joins me in expressing their most sincere gratitude for this special recognition. We hope that you will return soon and enjoy similar and even more enriching experience in future. Best Regards,

2/10 Terrible

Verified traveller

Stayed 1 night in Jul 2019
Response from Hotel Manager on 4 Aug 2019
Dear Guest, Thank you for giving us the opportunity to be of service to you and your family. We regret that certain aspects of service delivery did not come up to your expectations; we view your feedback with concern and will ensure immediate remedial measures are in place so that our guests can enjoy an enhanced experience. We hope that you will return soon and enjoy similar and even more enriching experience in future. Best Regards,

2/10 Terrible

Johnathan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible!
Horrible!
Stayed 1 night in Jul 2019
Response from Hotel manager on 29 July 2019
Dear Guest, Thank you for giving us the opportunity to be of service to you and your family. We regret that certain aspects of service delivery did not come up to your expectations; we view your feedback with concern and will ensure immediate remedial measures are in place so that our guests can enjoy an enhanced experience. Best Regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from Hotel Manager on 22 June 2019
Dear Guest, Thank you for giving us the opportunity to be of service to you and your family. The Proximity to the International and Domestic Airports enable us to provide our guests with a smooth Transit Stay. We are extremely touched by your kind words of appreciation for our team; we are truly proud of them and are delighted that they could make your stay so memorable. Our entire team joins me in expressing their most sincere gratitude for this special recognition. We hope that you will return soon and enjoy similar and even more enriching experience in future. Best Regards,

4/10 Poor

Avinash

Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel was shut for our check in dates. They provided an alternative property which was poor. The room of the alternate property was very bad. Bathrooms were dirty too. I would not recommend this property. We were disappointed with the hotel management's inability to help us and despite our bad experience they did not provide us any refund.
Stayed 1 night in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Good hotel for transit. Good clean spacious room. Helpful staff. Good place to rest between flights.
Stayed 1 night in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good service. Excellant treatment. Room service and staff support excellant
Stayed 1 night in Dec 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Unfortunate
Room smelled horrible of mold and had water damage on the walls. Worst hotel I ever booked
Stayed 1 night in Dec 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Nice hotel, hard to find. Need clear instruction to find the hotel. .
Stayed 1 night in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Restaurant under renovations Geyser worked Helpful staff
Stayed 1 night in Nov 2018
Response from Hotel manager on 4 Dec 2018
Dear Guest, Thank you for giving us the opportunity to be of service to you and your family. The Proximity to the International and Domestic Airports enable us to provide our guests with a smooth Transit Stay. We are extremely touched by your kind words of appreciation for our team; we are truly proud of them and are delighted that they could make your stay so memorable. Our entire team joins me in expressing their most sincere gratitude for this special recognition. We hope that you will return soon and enjoy similar and even more enriching experience in future. Best Regards,

6/10 Okay

Kesavadas, Mumbai

Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel is closer to Delhi Airport rooms doesn't have proper ventilation & there are no windows in the room. Since it is closer to Gurgoan highway you can hear the vehicle noise inside the room. Just a transit stay it is manageable for a night.
Stayed 1 night in Nov 2018
Response from Aman on 22 Nov 2018
Dear Guest, Thank you for giving us the opportunity to be of service to you and your family. The Proximity to the International and Domestic Airports enable us to provide our guests with a smooth Transit Stay. We regret that certain aspects of service delivery did not come up to your expectations; we view your feedback with concern and will ensure immediate remedial measures are in place so that our guests can enjoy an enhanced experience. We hope that you will return soon and give us an opportunity to provide better service in the future. Best Regards,

2/10 Terrible

Verified traveller

Stayed 1 night in Nov 2018
Response from Aman on 22 Nov 2018
Dear Guest, Thank you for giving us the opportunity to be of service to you and your family. We regret that certain aspects of service delivery did not come up to your expectations; we view your feedback with concern and will ensure immediate remedial measures are in place so that our guests can enjoy an enhanced experience. We hope that you will return soon and give us an opportunity to provide better service in the future. Best Regards,

2/10 Terrible

jazz, uk

Disliked: Cleanliness, property conditions & facilities, room comfort
Shown 2 rooms both full of mosquitoes, after 30 mins of killing them settled in. Sat down and started browsing the menu when a mouse ran in under the door. at this point i decided to leave. reception offered me a room across the hall which i refused.
Stayed 1 night in Nov 2018
Response from Aman on 22 Nov 2018
Dear Guest, Thank you for giving us the opportunity to be of service to you and your family. We regret that certain aspects of service delivery did not come up to your expectations; we view your feedback with concern and will ensure immediate remedial measures are in place so that our guests can enjoy an enhanced experience. We hope that you will return soon and give us an opportunity to provide better service in the future. Best Regards,

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from Hotel Manager on 28 Nov 2018
Dear Guest We appreciate you sharing the feedback with us and we assure you that we shall work on our shortcomings to provide a better experience in your next visit. Regards

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
It was ok, no terrible issues with the hotel or staff we hot everything that was promised. But the hotel had seen better days.
Stayed 1 night in Aug 2018
Response from Aman Sodhi on 31 Aug 2018
Dear Guest, Thank you for giving us the opportunity to be of service to you and your family. The Proximity to the International and Domestic Airports enable us to provide our guests with a smooth Transit Stay. We hope that you will return soon and give us an opportunity to provide better service in the future. Best Regards,

10/10 Excellent

Raja, Chandigarh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Clean Hotel Near Airport
Rooms are Big and Tidy.Location is approximately 3 to 4 km from airport , helpful staff Recommend to friends...
Stayed 1 night in Aug 2018
Response from Aman on 9 Oct 2018
Dear Guest, Thank you for giving us the opportunity to be of service to you and your family. The Proximity to the International and Domestic Airports enable us to provide our guests with a smooth Transit Stay. Thank you for your special mention about the Cleanliness and comfort of the room. We are extremely touched by your kind words of appreciation for our team; we are truly proud of them and are delighted that they could make your stay so memorable. Our entire team joins me in expressing their most sincere gratitude for this special recognition. We hope that you will return soon and enjoy similar and even more enriching experience in future. Best Regards, Aman Sodhi

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Aman on 22 Jan 2024
Dear Guest,Thank you for giving us the opportunity to be of service to you and your family. The Proximity to the International and Domestic Airports enables us to provide our guests with a smooth Transit Stay; undertaking traveler health and safety measures to help prevent the spread of COVID’19.Thank you for taking time out and rating us on Hotels.com. Our entire team joins me in expressing their most sincere gratitude for this special recognition.We hope that you will return soon and enjoy a similar and even more enriching experience in future Best Regards,Hotel management

2/10 Terrible

Ole

Stayed 1 night in Mar 2023
Response from Aman on 12 Mar 2023
Dear Guest, Thank you for giving us the opportunity to be of service to you and your family. The Proximity to the International and Domestic Airports enables us to provide our guests with a smooth Transit Stay; undertaking traveler health and safety measures to help prevent the spread of COVID’19. We are extremely disheartened to know that on your recent stay, service delivered did not come up to your expectations. Would really appreciate your feedback so that we will ensure immediate remedial measures are in place for our esteemed guests to enjoy an enhanced experience. We hope that you will return soon and give us a chance to serve you better in future. Best Regards,Hotel management

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
３月に知人が宿泊し訪れた際は、繁華街の便利な場所に立地していて、宿泊していない私の荷物を何時間か預かってくださり有難かったです。 その時の印象が良く、１１月に乗換で宿泊したのですが、再開発のためか、ホテルは少し離れた場所に移転していました。世界的な有名ブランドのアウトレットショップが立ち並び賑わっていた通りも廃屋になっていました（楽しみにしていたのに残念）。 フロントの愛想が良いのは変わりなく、お部屋も、ルームサービスの朝食（トーストやオムレツにコーヒーといった簡単なもの）も、空港へのタクシーの手配も、電気・水・Wi-Fiも、何の問題もありませんでした。 街が変化している途中のようで、空港のプリペイドタクシーの運転手はホテルの場所が分からず、近くに商店や飲食店がないのは、ホテルの責任ではないでしょう。
Stayed 1 night in Nov 2018

2/10 Terrible

andriananja

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible
Il n y a rien de positif dans ce hotel, lorsqu'on est arrivé, le réceptionniste était entrain de dormir sur le canapé, le check in était assez rapide mais en entrant dans la chambre la propreté était très très sale, le drap du lit était sale, il y avait des morceaux de verre cassé des traces marrons , je n'imagine même pas ce que c'était, le lendemain en partant c'était la goutte d'eau qui a fait débordé le vase, les deux réceptionnistes nous ont pris pour des idiots, il nous a appelé un "Uber" qui devait couté 350 roupies qu'il a prépayé et nous a demandé de lui payer 800 roupies. En sachant très bien q'un Uber coutait dans les environ de 350, 400 roupies pour aller au centre ville. Cet hotel est a éviter. There is nothing positive about this hotel, it arrived, the receptionist was sleeping on the couch, the check-in was very fast but on entering the room the cleanliness was very very sales, the bed sheet was sold, there were pieces of broken glass with brown traces, I can not imagine what it was, the next day it was the drop of water that was overflowed for the idiots, he called an "Uber "which was cost 350 rupees that he prepaid and we asked him to pay 800 rupees. Knowing very well uber around 350, 400 rupees to get to the city center. This hotel is to be avoided.
Stayed 1 night in Nov 2018
Response from Hotel Manager on 28 Nov 2018
Dear Guest We appreciate you sharing the feedback with us and assure you that we shall work on our shortcomings to provide a better experience in your next visit. Regards