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"Unbeatable location, beautiful property. Room is very spacious with a view overlooking the city. Staff are helpful. We had a very pleasant check in with Clarence Chu at front desk. This gentleman speaks fluent Cantoneses, Mandarin, English and Spanish- impressive. Our family had 4 rooms reserved. Everyone was pleased with their room. Clarence checked in with us after we got to the room, to make sure things are going well. Just when I thought we won’t see him again. We met him again at lobby and he gave us an umbrella, reminding us it’s rain season. How thoughtful. We would stay there again and hope Clarence will still be there. Lunch at the Lobby restaurant was also delicious. Staffs are very nice and I personally like the live pianist. Very comforting. Overall a 5 stars experience. "

"You must try it yourself! I will definitely come back to stay here again."

"HANNAH at the front desk was extremely friendly and helpful. GOOD JOB!!"

"Perfect environment "

"Clean professional hotel with very good service."

"Front desk was extremely helpful and plenty of staff with strong English to help us "

"Incredible staff that always goes beyond the call of duty. A special thanks to chief butler, Faust Hong, who always makes me feel right at home. Dillon, who works in the restaurant is always eager to meet one's every need. Awesome staff and a truly incredible property. I always make the St. Regis my preferred hotel when in Shenzhen!!!"

"Rooms were clean. Staff was extremely friendly and helpful."

"Like-hotel provided great services, big room & clean, have a snack on the table. Not like-Only bathroom have mirror, should have long mirror outside make it more convenient Do not like offer 1 person for breakfast only "