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"Disappointing. The room was cold upon arrival, with the Aircon set at only 17.5°. However turning the Aircon up was a problem, as it kept defaulting to a lower temperature than set, so it took a day for it to climb to only 20°. The shaver socket did not fit a UK shaver, astonishing for a UK hotel."

"Chose the mini suite with kitchen, not really intending to use the kitchen but just wanted to warm some milk before bed. BUT no the kitchens are non functioning the hob and ovens are disabled for customers SAFETY !!!! As an OAP clearly I am not experienced enough to use a hob or oven. Why sell a room with a kitchen and add a premium to the price and then disable all the appliances? There is a desk - NO plug sockets anywhere nearby, no usb points anywhere in the room. Only plug socket not in the kitchen is covered by the sliding door to the bathroom! Good luck if you need plug in a hair dryer or straighteners. The complimentary gin in the room will barely make one drink certainly not two. Room was clean and looked good but badly designed for any practical purposes. If you need to call the hotel for any reservations ignore all the options on the phone system as they will will be permently engaged or just not answered at all. Opt for reception as they are the only ones that will answer."

"Slight problem with the toaster. But staff very helpful "

"Breakfast was not great"

"Great location for walking to Cowes centre and for the chain ferry to East Cowes. Comfortable room although very hot and impossible to turn the one radiator (in bedroom) off. Decent breakfast although some of the cooked items could have been hotter. Overall I would recommend and be happy to stay again. "

"Great value for money and friendly helpful staff would recommend"

"All good and as described "

"Dirty stained towels, shower didn't work correctly, red hot rooms, window wouldn't open correctly, paint coming off the walls. No point in complaining at the front desk because I was only there late and gone early. Poor."

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