"The property is beautiful!! Check in was a challenge as they wanted us to use the Riu App which did not work for us. Finally we received physical key cards. Our room was also lovely. Housekeeping was a bit hit and miss when it came to re-stocking towels. Sometimes we were only given two bath towels and we went without hand towels or facecloths. However in using the Riu app we were able to notify housekeeping and the next day the towel situation was resolved. The mini bar service is only restocked every other day. On day 3 of our stay, I saw the tiny notification in the bathroom that the water is non-potable. Yikes!! Given that the bathroom water is non-potable, we had to request additional water daily through the Riu App. The only restaurant on the property that takes reservations is the Steak House. We were able to reserve for 2 nights. The first night our reservation was at 7 pm. The servers were excellent but were definitely geared to get us in/out as quickly as possible. We asked for the menus but instead were directed to a qr code. The meal was rushed although we did our best to try and relax. However after dessert at about 8:15 we had a very stressed ‘hostess’ come to our table and ask if we’d had dessert. We said yes it was delicious. She said why are you still here? I said do you want us to leave? She said Yes!! So we did!!"
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