Chalets in Colorado

"This was our third or fourth stay at Hotel Glenwood Springs, so we came in knowing exactly what to expect. It’s not the most upscale option in town, but for the price, the location at the base of the adventure park, and a few key amenities, it has worked well for our family—until this visit. Three hours before check-in, we received a call informing us that the pool had to be drained, cleaned, and refilled due to an accident. Completely understandable—things happen that are out of everyone’s control. What was disappointing, however, was the way the situation was handled from there. When I spoke with Mia (who I later learned is the GM or Assistant GM), I was met with an unnecessarily rude and dismissive tone while being told there would be no compensation due to the unexpected closure. To be clear, I would have accepted that answer had it been communicated professionally. Unfortunately, it wasn’t. Instead, the conversation felt condescending, and the fact that we were “notified in advance” was repeatedly emphasized—as if a three-hour notice is a generous heads-up. Given that the pool is a major draw for families (and a big reason we choose this hotel), more proactive communication would have gone a long way. Even a day’s notice could have allowed guests to make alternative plans. When we arrived, the pool was already nearly full, so it’s reasonable to assume this issue wasn’t discovered at the last possible moment. It’s also worth noting that there appeared to be ample down"

"Justina was great! She checked us in and took care of us and answered all our questions. Super friendly and was great."

"So good"

"For the money it's 5 stars. It is a great value for an affordable hotel, clean venue, etc. It's not a Hilton but a great place to stay."

"Shower stall was uncomfortably small."

"Great staff we were able to check in early even during baseball opening days. "

"The absolute best thing about this establishment, was the valet help with our luggage in the morning. Also, don’t bother putting the address into your navigation. It’ll route you to the back of the hotel and you’ll have to figure out how to get turned back around. Horrible experience. "

"Clean room and spacious. Staff were professional. Only complaint is that there was no body wash in the bathroom and I asked for that to be refilled but it was never done."

"I really enjoyed staying at this resort. The entire place was well maintained, the staff were accommodating and courteous, the food was wonderful. I loved the pool area. I will stay here again."