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"On arrival the staff were very helpful however when after being given our room we were appalled at the condition, especially the bathroom. The furniture was old and dated, the mattress and pillows hard, but it was the bathroom that dismayed us the most. There was black mold on the ceiling and extractor fan, the floor was uneven due to the lino was separating from the wooden floor. The taps on the sink needed replacing and the shower controls didn't work. To sum up the bathroom wanted gutting. After complaining and requesting another room we were told the hotel was fully booked but would be moved in the morning. The duty manager was very apologetic and we were offered a complimentary evening meal and drinks which didn't really compensate for the situation. The next morning we were moved to another room, a little better but not great. Wouldn't stay again or recommend."

"An excellent hotel with friendly and helpful staff. Wide selection of tasty foods and drinks to choose from."

"Lovely hotel but our room wasn’t cleaned properly, could have done with a good freshen up , however we did see painters in so probably in process of freshening up rooms, bed was very comfortable but could have done with new pillows as they were a bit flat, Staff were all very friendly and welcoming. Food was very good huge portions, freshly cooked and reasonably priced."

"Nice hotel. Clean a comfy room. Decent restaurant"

" Very welcoming staff and pleasant hotel with beautiful surroundings. Elements restaurant is classy with a good menu. The Spa area is clean and the option to use the outdoor hydro pool is an added bonus (additional £20 pp for 2 hours) but on a sunny day is worth it. Parking is short walk away, but this is not an issue. "

"Terrible all round experience. Greene King should be ashamed"

"Stopped over on cleveland way. Had a long hot day and was ready to get feet up. Got sorted on arrival quickly and settled. Had a good meal especially the tomato soup. Slight hiccup with breakfast arrangement but got resolved quickly, would recommend a stopover."

"Faultless. Fabulous value for money too"

"Room was nice. Very creeky floorboards which I suppose can’t be helped in an old building. We had a lovely view of a roof."