City Place Hotels, West Palm Beach

"Wonderful pool area."

"All goodn"

"My room was clean, quiet and spacious. The bed was extremely comfortable. Front desk staff was very friendly & helpful, especially Berline Louis. The breakfast was delicious with a nice variety of choices. The pool area was clean and inviting. I wouldn’t hesitate to stay at this lovely hotel again. My only recommendation would be to add Netflix as an option."

"This was a very nice stay with an excellent cleaning staff and a customer service phone staff that helped me get checked in. Checking in was a horror story as I do not have a smart phone and did not have internet available as I was travelling. NO WHERE in the emails I received at home indicated that I needed a smart phone to check-in. The reservation was made and paid in full (for a stay on 11 May 2026) in Dec 2025. The property was spectacular in every way, but the check in experience makes it highly unlikely I would stay at Jaxon again. The property lacks a front desk and requires technology expertise by the customer. As I was unloading my car another arriving guest was frustrated trying to check in even with her smart phone. Luckily Achillia the housekeeper was still there and helped her also. Please fix your check in procedures for us old flip phone users as the hotel was the nicest of all the ones we stayed in during the entire weeks' vacation."

"Nice"

"The staff was so helpful. Very kind. Very happy to help in anything you needed. Also, when we checked in they were very very kind. The place was immaculate and the staff. I can't say enough about the staff. Ballet guys were great bartender. Superb. I definitely will visit again"

"My bathroom was a mess. The toilet was leaking water. Maintenance went and fixed it. The problem wasn’t fixed, it was still leaking water. I had to call the front desk two more times to send someone to fix it. Then the water wasn’t draining in the tub. Maintenance had to come again to fix it. It was not unclogged all the way. The bathroom floor and the entrance inside the room was dirty. The worst experience I had from staying at an hotel. The front desk staff were really nice and professional."

"Amazing place to stay for work and fun!"

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