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"Room was clean , it seems like they were under staff . Waiter was super slow but the food made up for it. I wanted to use the computer area to print some documents and the printer wasnt functioning. Instead of the concierge fixing the problem he just ignored it ! The pool was very small a bunch of kids in the adult area , no pool towels available when need it ."

"It was the bare minimum. "

"Airport hotel for easy access "

"I wish I would have read the reviews before I booked this hotel. The rooms were "OK" Definitely no frills anywhere.The parking garage is creepy. The lobby to check-in is very tiny. The rooms are bigger than the lobby. We did get there before 3:00 PM and they did store our luggage for us. We were told the earliest we could check in was 3 PM with regular check-in at 4 PM. At 3 PM our room was not ready. I sat in the small lobby and waited. In that one hour between 3 and 4 PM… Other people had checked in and their rooms were ready. But I digress. At 4 PM I walked up to the desk, neither lady at the desk made eye contact with me or even greeted me. After I stood there for a good five minutes, one of them finally said "we're working on finding you a different room." OK… That could've been said to me when I walked up instead of ignoring me and making me feel like I was invisible. After a few more minutes, they found a room that was ready for me.The telephone in our room did not work. Which would've been great because there was a domestic violence issue right next door to us. We heard a man screaming at the top of his lungs at what I'm assuming is his wife. We heard the slapping sounds, we heard her scream. I couldn't call security because the phone didn't work. So I ran down to the second floor. No one was in the lobby. So I ran down to the main level, and let security know. An hour later, the man started yelling again. This time it lasted for maybe 10 minutes. Breakfast : scant "

"We didn’t get the room we paid for. Staff wasn’t helpful and said reach out to the 3rd party "

"Hotel and grounds were immaculate and beautiful! The staff was congenial and the concierge/ travel/staff Tues April 7th very helpful in downloading my ticket for my flight to my wallet to lessen the wait for us at the airport. Food and service on the Rustica restaurant was excellent! We are going to return again soon! "

"Everyone is friendly and helpful. Clean room "

"Room is clean and beautiful ocean view. All the staff are nice and lovely"

"The Royal Sonesta is the to go to hotel for us. It is perfectly situated that you can go for a walk and find stores. The staff is friendly and accommodating especially at the buffet and lobby entrance. Rooms are clean and bed comfortable."