Chitose Hotels, Tokyo

"Terrible value for money. Apart from the excellent location there's no real reason to stay here. It is definitely not at 5 star standard. The rooms are dated and lacking modern amenities and the wardrobe space is tiny. Staff were inconsistent with no welcome on arrival. The breakfast booking was a complete fiasco with waits of over 30mins even when booking. Many of the vegetarian breakfast items were not as the contained fish or meat. The business lounge was closed for maintenance and there was no way to print important documents...after waiting for 30mins. The airport shuttle to Haneda has been suspended. The VIP drinks were limited and probably cost no more than 800 yen. "

"Excellent hotel for family stay"

"Near airport."

"Very nice hotel and very convenient to the airport. Will stay there again next time "

"Clean room and property. Wonderful to have not only restaurant but convenience store on.site. Wonderful work out room and public bath. Hard to.get used to such a small space but at least could put luggage under beds. "

"Beautiful facilities, but a disappointing and unwelcoming service experience. ​The hotel itself is stunning—extremely clean and the facilities are high-end and luxurious. However, our stay was marred by an experience at the bar that felt both disappointing and frankly, quite humiliating. ​We were given vouchers for a complimentary drink, but when we went to redeem them, we were told we couldn't sit in the waiting area (which was completely empty) or the restaurant (which they claimed was fully booked, despite visible open tables). Instead, we were handed our drinks in plastic cups and told to take them to our room. ​This was incredibly upsetting as our daughters were already asleep in the room; we were looking forward to a quiet moment to unwind after long days of exploring. Furthermore, the staff's English proficiency was well below what you would expect from a hotel of this caliber, making communication frustrating. ​Lastly, the rules in the hot bath area were not enforced at all. There was constant noise and shouting, which ruined the relaxing atmosphere. A real shame for such a beautiful property."

"The hotel looks lovely from the outside and lobby but the rooms feel very stuffy and the bathroom didn’t feel clean. Staff did not communicate well in English and the breakfast was the same every day and not very good. I felt for the cost we paid wasn’t really worth it. We spent 5 nights with another couple and tbey felt the same as we did. The location is very central to the shops and restaurants. The Lobby bar was also very nice with good service. "

"Clean room great bakery and restaurant and bar. Friendly helpful staff. "

"No issues buffet dinner was good value. Didn't take breakfast lots of food outlets at the station which was close by."