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"Check-in was smooth, and the evening staff were particularly welcoming and helpful. Dinner was also very enjoyable, and the quality of the food stood out. The property itself is quite large, which may contribute to some of the upkeep challenges. However, throughout the property the carpets appeared worn and in poor condition, and the upholstery in the restaurant was also noticeably tired and in need of refurbishment. While nothing felt unclean, the overall impression was that the interiors would benefit from a refresh. Breakfast, however, was less satisfactory. There appeared to be some issues with organisation, as basic items such as plates, tumblers for juice, and tissues were not readily available. Although staff were responsive when asked, it would have been preferable for these to be set up in advance. Additionally, the food took quite a long time to arrive, despite there being only three of us. On a positive note, the room was exceptionally spacious—large enough to accommodate up to five people. The main bed was even larger than a super king and extremely comfortable. Overall, we had a pleasant stay and would consider returning, particularly given the friendly staff and comfortable accommodation."

"Very helpful and friendly receptionist!!"

"Breakfast selections were excellent. The food was very good. Staff were very caring. The bar was excellent. "

"Good breakfast and friendly staff"

"So incredibly comfortable and cosy, clean and well facilitated. The staff made us feel so welcome. We had such a lovely restorative stay. "

"Very convenient to have a parking space in Lyme. Excellent breakfast."

"Room was very clean, staff lovely but pretty noisy. Rooms aren’t soundproofed at all (you can hear people going to the toilet as well as doors in the corridor) and the gap under the door lets light in. Very cheap and cheerful for an overnight stay. Wasn’t my worst night sleep ever but have slept better. "

"Really enjoyed our stay here. Staff so friendly and loved the way the building has been kept sympathetic to its past. Coffee shop is great, as is the breakfast."

"Lovely room. Great evening meal & breakfast Easy free parking...We enjoyed our stay. Hotel is in a great central position to the town.... Many thanks again..."