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"Exceeded expectations!"

"Hotel was excellent. Staff were friendly, rooms were amazing, great location. Two minor issues - breakfast was lovely but didn’t quite get what we asked for (we must have confused them when asking for something slightly different to the menu). The other was the loud music until about 11.30 at night - the price you pay on a Saturday night in an old hotel with original windows! None of these were enough to reduce down from 5*! Definitely recommended "

"5x the original price they charged me due to Cheltenham. Very poor all round. If I paid the original price it wouldn’t have been as bad. Hum out of order, lots of work being done. Just a very disappointing stay. They price they charged was disgraceful "

"Right in the village. Walking distance to everything - pubs, shops and restaurants"

"The room was ok .. spacious bedroom area although the bathroom was tiny and the door opened into it so that made it even smaller. There was a large cobweb on the bathroom ceiling. The staff that “welcomed” us at check in and I use that term extremely loosely were sadly lacking in customer service skills. We had to ask where the room was and even then the directions weren’t helpful. There was another member of staff sitting around doing nothing which looks very unprofessional. One of our bathroom towels was dirty and I asked the reception staff if someone could replace it with a clean one. No apology which was disappointing. Similarly when we checked out no one bothered asking if everything had been ok with our stay. I will however say that the food in the restaurant is exceptional. We had dinner on the Saturday evening and the restaurant was very busy as you would expect. Service was excellent, friendly waiting staff and the food was out of this world. One of the best steaks I’ve ever had. I would definitely recommend the restaurant but steer clear of the hotel. Very disappointed. "

"Parking in the multi story discount off 25pc. Rooms basic but fine. Quiet location. Restaurant large and bright. "

"My second stay here and I love it. Will def return and I have already recommended it to others. "

"Clean room "

"Lovely hotel close to the best of Cheltenham. Our only regret was that we got to stay for one night and the residents bar closed quite early. The basement bar was open late but open to nonresidents, so was very busy on a Saturday night!"