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"This place is excellent. We have stayed in many places but this one is excellent. All staff members are very courteous and always willing to assist as needed. Alice at breakfast was very attentive and remembered my choices from the day before! Louis at the front desk at reception gave us a very heartfelt send off. We wish all the very best and thank you for your hospitality. "

" I've stayed here on two visits to Hanoi now and I've been really happy with the service, the room and the friendliness of the staff on both occasions. The staff all speak English and there's an in-house travel service as well as the wonderful VIT Travel agency just over the road. The shower was properly hot and, importantly, separate from the rest of the bathroom. My room had a balcony and a vast bed. If you want to be in the heart of Old Town Hanoi, this place is perfect. "

"Cindy was the best x2!!! I would stay here again !!! "

"Yes"

"Excellent location and friendly staff make this a great place to stay in Hanoi. We had four nights and thoroughly enjoyed our visit. We were especially impressed with the personal care and attention provided by Katy from reception. She was very helpful throughout the trip. The food and cocktails were all better than we expected . Would definitely recommend this hotel in Hanoi."

"Everything was very good. But the staff made it exceptional. Hanoi can be intimidating to a first-time visitor. The staff were always offering helpful tips, direct support, and recommendations."

"The staff were accommodating The staff in the kitchen were exceptional, they prepared the best coffee for breakfast. They serve their guests with utmost care. We will probably comeback next time around. The location is within the walking distance for a local attraction. "

"Clean, friendly, and efficient "

"The suite had 2 separate toilets which was a nice addition "