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Overview of Hard Rock Hotel Cancun - All Inclusive

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Featured image
On the beach, white sand, sun-loungers, beach umbrellas
On the beach, white sand, sun-loungers, beach umbrellas
On the beach, white sand, sun-loungers, beach umbrellas
Outdoor pool, pool umbrellas, pool loungers
VIP Access

Hard Rock Hotel Cancun - All Inclusive

4.5 out of 5

4.2/5 Very good

Guests rated this property 4.4/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • All-inclusive
  • Air conditioning

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment

Explore the area

    Popular LocationBallenas Beach2 min walk
    Popular LocationAquaworld9 min walk
    Popular LocationKukulcan Plaza Shopping Mall18 min walk
    AirportCancun, Quintana Roo (CUN-Cancun Intl.)25 min drive

Choose dates to view prices

  • Deluxe Room

    3.5/5 guest room rating

    Room amenities

    • 39 sq m
    • Resort view
    • Sleeps 4
    • 2 Double Beds OR 1 King Bed
    More detailsDeluxe Room
  • Deluxe Family Lagoon View (Two Bedroom)

    3.9/5 guest room rating

    Room amenities

    • 71 sq m
    • Lagoon view
    • Sleeps 6
    • 1 King Bed and 2 Double Beds
    More detailsDeluxe Family Lagoon View (Two Bedroom)
  • Deluxe Ocean View King

    3.7/5 guest room rating

    Room amenities

    • 39 sq m
    • Ocean view
    • Sleeps 2
    • 1 King Bed
    More detailsDeluxe Ocean View King
  • Deluxe Lagoon View King

    4.1/5 guest room rating

    Room amenities

    • 39 sq m
    • Lagoon view
    • Sleeps 2
    • 1 King Bed
    More detailsDeluxe Lagoon View King
  • Deluxe Room, 1 King Bed (GOLD-PURE)

    5/5 guest room rating

    Room amenities

    • 40 sq m
    • Lagoon view
    • Sleeps 2
    • 1 King Bed
    More detailsDeluxe Room, 1 King Bed (GOLD-PURE)
  • Room

    4.2/5 guest room rating

    Room amenities

    • 40 sq m
    • Ocean view
    • Sleeps 2
    • 1 King Bed
    More detailsRoom
  • Suite

    3.6/5 guest room rating

    Room amenities

    • 99 sq m
    • Ocean view
    • Sleeps 6
    • 1 King Bed and 2 Queen Beds
    More detailsSuite
  • Room

    3.6/5 guest room rating

    Room amenities

    • 40 sq m
    • Ocean view
    • Sleeps 2
    • 1 King Bed
    More detailsRoom
  • Deluxe Room, 2 Double Beds (Gold- Pure)

    Room amenities

    • 40 sq m
    • Lagoon view
    • Sleeps 4
    • 2 Double Beds
    More detailsDeluxe Room, 2 Double Beds (Gold- Pure)
  • Deluxe Lagoon View Double

    4/5 guest room rating

    Room amenities

    • 39 sq m
    • Lagoon view
    • Sleeps 4
    • 2 Double Beds
    More detailsDeluxe Lagoon View Double
  • Room

    Room amenities

    • 98 sq m
    • Ocean view
    • Sleeps 4
    • 1 King Bed and 1 Queen Sofa Bed
    More detailsRoom
  • Deluxe Ocean View Double

    4.1/5 guest room rating

    Room amenities

    • 39 sq m
    • Ocean view
    • Sleeps 4
    • 2 Double Beds
    More detailsDeluxe Ocean View Double

About this area

Cancun

Located on the beach, Hard Rock Hotel Cancun - All Inclusive is in Cancun's Zona Hotelera neighbourhood. The area's natural beauty can be seen at Delfines Beach and Tortuga Beach, while Aquaworld and Cancun Interactive Aquarium are popular local attractions. Travelling with kids? Don't miss Garrafon Natural Reef Park and Ventura Park Cancun. Spend some time exploring the area's activities, including golf lessons and golfing.
Popular Location

What's nearby

  • Ballenas Beach - 2 min walk
  • Aquaworld - 9 min walk
  • Marlin Beach - 13 min walk
  • Kukulcan Plaza Shopping Mall - 18 min walk
  • Maya Cancun Museum - 3 min drive

Getting around

  • AirportCancun, Quintana Roo (CUN-Cancun Intl.) - 25 min drive

Restaurants

  • The Market — 1 min walk
  • Frida — 1 min walk
  • Gustino Italian Grill - 3 min walk
  • La Capilla Argentina - 6 min walk
  • Puerto Madero - 9 min walk
View map

About this property

Hard Rock Hotel Cancun - All Inclusive

4.5-star beach hotel with a full-service spa
Catch some rays at the beach or spend the day relaxing at Hard Rock Hotel Cancun - All Inclusive's full-service spa. Then enjoy a meal at one of the hotel's 6 restaurants. All 601 individually decorated rooms feature free WiFi and 24-hour room service. Guests can enjoy private spa tubs, and other standard amenities include free minibar items, balconies and LCD TVs.
Hard Rock Hotel Cancun - All Inclusive offers 601 forms of accommodation with private hot tubs and free minibar items. Rooms open to balconies. Each accommodation is individually furnished and decorated. Beds feature premium bedding. LCD televisions come with satellite channels. Bathrooms include a shower, bathrobes, slippers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

An outdoor pool and a children's pool are on site. Other recreational amenities include a health club.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The Rock Spa has 19 treatment rooms, including rooms for couples and outdoor treatment areas. Services include facials, body treatments and manicures and pedicures.

All-inclusive details

All-inclusive room rates at Hard Rock Hotel Cancun - All Inclusive are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Land activities

Fitness facilities
Tennis
Tennis lessons
Volleyball

Lessons/classes/games

Aerobics
Dancing
Language
Water fitness

Kids' club

Supervised activities for children between 4 and 12 years old

Awards and affiliations

Green/Sustainable Property
This property participates in EarthCheck, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Guest accommodations are sealed after cleaning
Follows regional sanitisation guidelines of National Guidelines for reopening Tourism (Mexico)
Follows industry sanitisation guidelines of Safe Travels (WTTC - Global)

Social distancing

Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available through room service
Reservations are required for the use of certain on-site facilities
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Free valet parking on site
  • Limited on-site parking
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Free full breakfast available daily 7 AM–11 AM
  • All buffet and à la carte meals, snacks and beverages included
  • 6 restaurants
  • 2 swim-up bars, 2 poolside bars and 4 bars/lounges
  • 24-hour room service

Things to do

  • Arcade/games room
  • Basketball
  • Billiards/pool table
  • Children's pool
  • Fitness centre
  • Full-service spa
  • Outdoor pool
  • Pilates classes
  • Playground
  • Shopping
  • Tennis
  • Yoga classes

Family friendly

  • Arcade/games room
  • Babysitting/childcare (surcharge)
  • Children's pool
  • Dry cleaning service
  • Free children's club
  • Free supervised childcare/activities
  • Corner/local shop
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Ballroom
  • Lift
  • Gift shop/newsstand
  • Corner/local shop

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tennis lessons
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • English
  • Spanish

Business services

  • Business centre
  • Computer station
  • Meeting rooms
  • Conference centre (16408 square feet of space)

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Garden
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • 19 treatment rooms
  • Body treatments
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massages
  • Massage/treatment rooms
  • Outdoor treatment areas

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

More

  • Beach towels
  • Romance packages available
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Climate control (air conditioning)
  • Blackout drapes/curtains
  • Linens
  • Premium bedding

Bathroom

  • Bathrobes
  • Eco-friendly toiletries
  • Hairdryer
  • Shower
  • Towels

Entertainment

  • LCD TV
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free minibar

Outdoor space

  • Balcony

More

  • Connecting rooms available
  • Desk
  • Individually decorated
  • Individually furnished
  • Iron/ironing board
  • Laptop-compatible safe
  • LED light bulbs
  • Phone
  • Private hot tub
  • Slippers
  • Turndown service

See similar properties

Policies

Check-in

Check-in from noon - 5:30 AM
Late check-in subject to availability
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The following facilities or services will be unavailable from September 9 2020 to March 1 2021 (dates subject to change):
  • Dining venue(s)

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Kids stay free! Up to 3 children stay free when using existing bedding

Payment types

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Airport shuttle fee: USD 60 per person (one way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a smoke detector

We should mention

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

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Frequently asked questions

Can I cancel my reservation for free at Hard Rock Hotel Cancun - All Inclusive and receive a full refund?
Yes, Hard Rock Hotel Cancun - All Inclusive offers free cancellation on select room rates, because flexibility matters! Please refer to Hard Rock Hotel Cancun - All Inclusive cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at Hard Rock Hotel Cancun - All Inclusive?
As of 20 Jan. 2021, prices found for a 1-night stay for 2 adults at Hard Rock Hotel Cancun - All Inclusive on 21 Jan. 2021 start from AU$476, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Does Hard Rock Hotel Cancun - All Inclusive have a pool?
Yes, this property has an outdoor pool and a children's pool.
Is Hard Rock Hotel Cancun - All Inclusive pet-friendly?
No, pets are not allowed at this property.
How much is parking at Hard Rock Hotel Cancun - All Inclusive?
Self-parking and valet parking are free at this property.
What time is check-in at Hard Rock Hotel Cancun - All Inclusive?
Check-in is from noon - 5:30 AM. Late check-in is available during limited hours.
What time is check-out at Hard Rock Hotel Cancun - All Inclusive?
Checkout is at noon.
Does Hard Rock Hotel Cancun - All Inclusive provide a shuttle to the airport?
Yes, there's an airport shuttle. A fee of USD 60 per person, one way, applies.
Are there all-inclusive benefits at Hard Rock Hotel Cancun - All Inclusive?
Some rate plans available at this property are all-inclusive.
Where is Hard Rock Hotel Cancun - All Inclusive located?
Nestled on the beach, this Zona Hotelera hotel is within 2 mi (3 km) of Aquaworld, Cancun Interactive Aquarium and La Isla Shopping Mall. Delfines Beach and El Rey Ruins are also within 3 mi (5 km).
4.2
Very good
Rating 5 - Excellent. 592 out of 1012 reviews
5 - Excellent 58%
Rating 4 - Good. 216 out of 1012 reviews
4 - Good 21%
Rating 3 - Okay. 91 out of 1012 reviews
3 - Okay 9%
Rating 2 - Poor. 55 out of 1012 reviews
2 - Poor 5%
Rating 1 - Terrible. 58 out of 1012 reviews
1 - Terrible 6%

4.4/5

Cleanliness

4.4/5

Staff & service

4.0/5

Amenities

4.3/5

Property conditions & facilities

3/5 Okay

Travelled with group
The entertainment by the pool was great, concerts and lots of fun games. However the staff in the market restaurant was terrible. They were rude and judgmental. They requested that we change after looking at us up and down for a couple of minutes. Then asked us to change however we were wearing the same outfits as every other female in the restaurant. We were confused. Upon our return they refused to show us to a table and said go to the one outside. This was the first time at an all inclusive that I truly felt unwelcome and judged. We had been on an airplane all morning and really just wanted food. Otherwise the entertainment staff was absolutely amazing! Better than many resorts! Luis always got us involved and truly made our vacation.
Stayed 4 nights in Jan 2021

3/5 Okay

Travelled with family
Happy face iconLiked: Staff & service
I loved the heated pool and the staff that did the entertainment were wonderful. Didn't like the DJ, he played a lot of heavy metal rather than pool party music. The food was ok
Stayed 5 nights in Jan 2021

2/5 Poor

Travelled with family
Happy face iconLiked: Staff & service
Sad face IconDisliked: Amenities, property conditions & facilities
Good Customer service Happy people good beer Good dinner
Stayed 3 nights in Jan 2021

5/5 Excellent

Travelled with family
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was great. The staff was great. Food & drinks were great. The only thing is that it was my wife's 50th birthday and had left instruction of this. Nothing was offered nor given for the event, no flower or Champaign in the room or special note. That was disappointing given that we had planed this trip 2 year ago!
Stayed 5 nights in Dec 2020

1/5 Terrible

Travelled with family
Sad face IconDisliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do not waste your money on this resort!! This isn’t even close to being a 5 star resort and barely qualifies as an all inclusive! We have stayed at many Hard Rock resorts and always loved them but this place is a disgrace to the Hard Rock brand! We paid almost $9000 to stay here for a week and wasn’t even worth $900!! They are very dishonest and unhelpful. I was promised that a manager would contact me and we have been home for almost a week now and that never happened there or since we arrived home. They only send a “concierge” to speak with you who lies and has absolutely no solution or authority to help you! My husband fell on their steps the first night we were there from the humidity and no caution markers or something to prevent you from falling. The most infuriating thing about this incident is that they lied to my face and told me that he would have had to refuse to see their doctor and sign a waiver but that absolutely did not happen. They didn’t offer him to see a doctor at all!! Our room was so hot and humid we could barely sleep at night so when I called front desk at the very beginning of our stay (day 1 or 2) they asked me what our temp was on and I told them 21C they said that it was working then but they would send someone to check it out but that never happened until our last night when everything came to an intolerable point. They send someone to our room who literally unlocked the thermostat and moved it to 19C, so they let us be miserable all week to be “
Stayed 7 nights in Dec 2020

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