Hard Rock Hotel Cancun - All Inclusive

Photo gallery for Hard Rock Hotel Cancun - All Inclusive

Primary image
On the beach, white sand, sun-loungers, beach umbrellas
On the beach, white sand, sun-loungers, beach umbrellas
On the beach, white sand, sun-loungers, beach umbrellas
Outdoor pool, pool umbrellas, pool loungers

Overview of Hard Rock Hotel Cancun - All Inclusive

VIP Access

Hard Rock Hotel Cancun - All Inclusive

4.5 star property

4.0/5 Very good

Guests rated this property 4.3/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • Pet-friendly
  • All-inclusive

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment
  • Social distancing
Blvd Kukulcan KM 14.5, Hotel Zone, Cancun, QROO, 77500

Explore the area

  • Popular LocationAquaworld9 min walk
  • Popular LocationBallenas Beach16 min walk
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)17 min drive
  • Popular LocationMoon Palace Golf Club23 min drive

Choose dates to view prices

About this area


Located on the beach, Hard Rock Hotel Cancun - All Inclusive is in Zona Hotelera, a neighbourhood in Cancun. Shoppers can visit La Isla Shopping Mall, while everyone can enjoy the natural beauty of Delfines Beach and Tortuga Beach. Travelling with kids? Don't miss Aquaworld and Ventura Park Cancun. Spend some time exploring the area's activities, including golf lessons and golfing.

What's nearby

  • Aquaworld - 9 min walk
  • Ballenas Beach - 16 min walk
  • Kukulcan Plaza Shopping Mall - 2 min drive
  • Marlin Beach - 2 min drive
  • Moon Palace Golf Club - 23 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 17 min drive


  • Harry's - 3 min walk
  • Puerto Madero - 4 min walk
  • La Capilla Argentina - 12 min walk
  • Mole - 13 min walk
  • Bana - 13 min walk

About this property

Hard Rock Hotel Cancun - All Inclusive

4.5-star beach property with a full-service spa
Catch some rays at the beach or spend the day relaxing at Hard Rock Hotel Cancun - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 5 restaurants. All 601 rooms feature thoughtful touches such as free minibar items and bathrobes, plus in-room free WiFi and LCD TVs with satellite channels. Guests will also find 24-hour room service, premium bedding and rainfall showerheads.
Hard Rock Hotel Cancun - All Inclusive offers 601 accommodations with free minibar items and laptop-compatible safes. Beds feature premium bedding. 42-inch LCD televisions come with satellite channels.

Bathrooms include a shower with a rainfall showerhead, bathrobes, slippers and complimentary toiletries. This Cancun property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

An outdoor pool, a children's pool and a spa tub are on site. Other recreational amenities include an outdoor tennis court and a health club.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The Rock Spa has 19 treatment rooms, including rooms for couples and outdoor treatment areas. Services include facials, body treatments and manicures and pedicures. The spa is equipped with Turkish bath/hammam.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Land activities

Fitness facilities
Tennis lessons


Water fitness

Awards and affiliations

Green/Sustainable Property
This property participates in EarthCheck, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Guest accommodations are sealed after cleaning
Follows the regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows the industry cleaning and disinfection practices of Intertek Cristal (third-party expert - Global), Ecolab (third-party expert - Global) and Safe Travels (WTTC - Global)

Social distancing

Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available through room service
Reservations are required for the use of certain on-site facilities
Free antigen/rapid COVID-19 testing is available on site; reservations required for on-site testing
This information is provided by our partners.

Property amenities


  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free uncovered self-parking on site
  • Limited on-site parking
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Free buffet breakfast available daily 7:00 AM–11:00 AM
  • 5 restaurants and 1 coffee shop/cafe
  • 2 swim-up bars and 6 bars/lounges
  • 24-hour room service

Things to do

  • Aerobics classes
  • Arcade/games room
  • Basketball
  • Billiards/pool table
  • Children's pool
  • Evening entertainment
  • Fitness centre
  • Full-service spa
  • Golf driving range
  • Lifeguards on site
  • Outdoor pool
  • Outdoor tennis court
  • Pilates classes
  • Playground
  • Shopping
  • Hot tub
  • Table tennis
  • Tennis
  • Yoga classes

Family friendly

  • Arcade/games room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised childcare
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli


  • ATM/banking services
  • Banquet hall
  • Lift
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • English
  • Spanish

Business services

  • Conference centre (16408 square feet of space)
  • Meeting rooms - 14


  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Garden
  • Lifeguards on site
  • Pool sunloungers
  • Pool umbrellas
  • Terrace


  • 19 treatment rooms
  • Body treatments
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massages
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Turkish bath/hammam


  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in hallways
  • Handrails in stairwells
  • In-room accessibility (select rooms)
  • Step-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)
  • Wheelchairs available on site


  • Beach towels
  • Romance packages available
  • Smoke-free property

Restaurants on site

  • Pizzeto
  • Frida
  • Ciao
  • Zen
  • Toro

Room amenities


  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Premium bedding


  • Dressing gowns
  • Eco-friendly toiletries
  • Hairdryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels


  • 42-inch LCD TV
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free minibar


  • Iron/ironing board
  • Laptop-compatible safe
  • LED light bulbs
  • Phone
  • Slippers
  • Turndown service

Similar properties

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Check-in from 3:00 PM - 5:30 AM
Late check-in subject to availability
Minimum check-in age - 18


Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Renovations and closures

The following facilities or services will be unavailable from July 1 2021 to June 1 2022 (dates subject to change):
  • Dining venue(s)
  • Fitness facilities

Access methods

Staffed front desk


Pets are allowed for an extra charge of USD 150 per pet, per week
Welcoming dogs and cats only
2 per room (up to 50 lbs/22.5 kg)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Airport shuttle fee: USD 34 per person (roundtrip)
  • Pet fee: USD 150 per pet, per week
  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a smoke detector

We should mention

Only registered guests are allowed in the guestrooms
The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section); guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation

Property is also known as

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Frequently asked questions

Overall score and ratings


Very good

Rating 5 - Excellent. 514 out of 991 reviews
5 - Excellent 52%
Rating 4 - Good. 206 out of 991 reviews
4 - Good 21%
Rating 3 - Okay. 101 out of 991 reviews
3 - Okay 10%
Rating 2 - Poor. 68 out of 991 reviews
2 - Poor 7%
Rating 1 - Terrible. 102 out of 991 reviews
1 - Terrible 10%




Staff & service




Property conditions & facilities



5/5 Excellent

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
​​Expedia is the best! The more you purchase your vacations with Expedia the more benefits you will get. This time at Hard Rock Hotel Cancun we received a lot of benefits and a VIP service. When we arrived at the hotel they told us that we had an upgrade and that they would give us a room on the VIP floor and we would have VIP benefits. It was incredible. We highly recommend this hotel. The service at the VIP floor called Rock Royalty was incredible. They were always attentive and always asked if we needed anything. Thanks to Pavel, one the Rock Royalty butlers, we had such a great time at Hard Rock Hotel. He was always around making sure we were having a good time. His recommendations were always the best choice. If you are thinking of going to this hotel ask for the VIP upgrade to Rock Royalty whatever you pay it will be worth it. I really recommend this hotel also for the bars. The hotel has many everywhere. The bar on the VIP floor is the best. The bartenders are always very attentive. The food is also the best of the best. Zen, the Asian restaurant, has incredible teppanyaki. Rich is the best waiter. What I liked the most about the food was at Pizzeto. Chef Andy prepares the best pizzas. She is very nice. The bartenders Fernando and Quetzal prepare the best drinks. The gym is good too. Carlos is always attentive to everything you need. I highly recommend this hotel.
Stayed 2 nights in Apr 2022

4/5 Good

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property activities should be more fun, and include different activities, the entertainers should have uniforms to fit with the property include more actions both for children and adults , the Dj should play more international music and last longer with a little higher volume. The property should include a night club. The food should include more international variety . The staff were very pleasant, respectful, and attentive
Stayed 4 nights in Apr 2022

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’d definitely be back ! It was such an amazing time and amazing staff all around.
Stayed 5 nights in May 2022

5/5 Excellent

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I go to Cancun several times a year, and I stay in different hotels depending on what the trip is for (business, couples, family, kids, giels trip, etc). This was my 4th time staying at the Hard Rock Hotel, and it was great. Rhe quality of food is ready good, but the ambience and party feel is amazing. ( this is something you will really only find at this hotel). It is an American franchise, so, yes,… it comes with all it’s perks: mainly aMerican food, american music and so on. It can be a shocker to some guests to get this while in Mexico, but it is also super practical and convenient for some. The best part of this hotel is the staff. We had our personal concierge PAVEL, who was just amazing and went out and beyond to make our stay perfect. He would make sure that we had our spots reserved for the beach and next to the pool. Later at the main bar of the hotel, MARCOS was the bomb!!! The most friendly and dedicated bar tender. Would definitely go back!
Stayed 4 nights in Apr 2022

3/5 Okay

Travelled with group
Liked: Cleanliness, staff & service
Staff was great! All inclusive food and beverage was ok, but not great. Hotel is older and shows it’s age. Water in showers smells like sulfur, but… that’s Mexico.
Stayed 4 nights in Apr 2022