5/5 Excellent
Jesus
Travelled with family, Business traveller
14 May 2022
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Expedia is the best! The more you purchase your vacations with Expedia the more benefits you will get. This time at Hard Rock Hotel Cancun we received a lot of benefits and a VIP service. When we arrived at the hotel they told us that we had an upgrade and that they would give us a room on the VIP floor and we would have VIP benefits. It was incredible. We highly recommend this hotel. The service at the VIP floor called Rock Royalty was incredible. They were always attentive and always asked if we needed anything. Thanks to Pavel, one the Rock Royalty butlers, we had such a great time at Hard Rock Hotel. He was always around making sure we were having a good time. His recommendations were always the best choice. If you are thinking of going to this hotel ask for the VIP upgrade to Rock Royalty whatever you pay it will be worth it. I really recommend this hotel also for the bars. The hotel has many everywhere. The bar on the VIP floor is the best. The bartenders are always very attentive. The food is also the best of the best. Zen, the Asian restaurant, has incredible teppanyaki. Rich is the best waiter. What I liked the most about the food was at Pizzeto. Chef Andy prepares the best pizzas. She is very nice. The bartenders Fernando and Quetzal prepare the best drinks. The gym is good too. Carlos is always attentive to everything you need. I highly recommend this hotel.
Stayed 2 nights in Apr 2022