expedia

Important: This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local and health advisories for this destination before you book.

Overview of Hard Rock Hotel Cancun - All Inclusive

Photo gallery

Featured image
On the beach, white sand, sun-loungers, beach umbrellas
On the beach, white sand, sun-loungers, beach umbrellas
On the beach, white sand, sun-loungers, beach umbrellas
Outdoor pool, pool umbrellas, pool loungers
VIP Access

Hard Rock Hotel Cancun - All Inclusive

4.5 out of 5

4.2/5 Very good

Guests rated this property 4.4/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Pet-friendly
  • All-inclusive
  • Air conditioning

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment

Explore the area

    Popular LocationBallenas Beach2 min walk
    Popular LocationAquaworld9 min walk
    Popular LocationKukulcan Plaza Shopping Mall18 min walk
    AirportCancun, Quintana Roo (CUN-Cancun Intl.)19 min drive

Choose dates to view prices

Deluxe camas Dobles

3.6/5 guest room rating
  • 39 sq m
  • Resort view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Deluxe Family Lagoon View (Two Bedroom)

3.9/5 guest room rating
  • 71 sq m
  • Lagoon view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

Deluxe Ocean View King

3.7/5 guest room rating
  • 39 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Deluxe Lagoon view king

4.1/5 guest room rating
  • 39 sq m
  • Lagoon view
  • Sleeps 2
  • 1 King Bed

Deluxe Pure Wellness king

5/5 guest room rating
  • 40 sq m
  • Lagoon view
  • Sleeps 2
  • 1 King Bed

Diamond Ocean View

4.3/5 guest room rating
  • 40 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Rock Suite Ocean View (Two Bedroom) with Personal Assistant

3.6/5 guest room rating
  • 99 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

Rock Royalty Ocean View King with Personal Assistant

3.8/5 guest room rating
  • 40 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Deluxe Pure Wellness double

  • 40 sq m
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

Deluxe Vista a la Laguna Doble

4/5 guest room rating
  • 39 sq m
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

Rock Suite Ocean view (One Bedroom) with Personal Assistant

  • 98 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

Deluxe Ocean View Double

4.1/5 guest room rating
  • 39 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

About this area

Cancun

Located on the beach, Hard Rock Hotel Cancun - All Inclusive is in Cancun's Zona Hotelera neighbourhood. The area's natural beauty can be seen at Delfines Beach and Tortuga Beach, while Aquaworld and Cancun Interactive Aquarium are popular local attractions. Travelling with kids? Consider Ventura Park Cancun and Costa Occidental de Isla Mujeres National Park. Spend some time exploring the area's activities, including golfing and golf lessons.
Popular Location

What's nearby

  • Ballenas Beach - 2 min walk
  • Aquaworld - 9 min walk
  • Marlin Beach - 13 min walk
  • Kukulcan Plaza Shopping Mall - 18 min walk
  • Maya Cancun Museum - 3 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 19 min drive

Restaurants

  • The Market — 1 min walk
  • Frida — 1 min walk
  • Gustino Italian Grill - 3 min walk
  • La Capilla Argentina - 6 min walk
  • Puerto Madero - 9 min walk

About this property

Hard Rock Hotel Cancun - All Inclusive

4.5-star beach hotel with a full-service spa
Catch some rays at the beach or spend the day relaxing at Hard Rock Hotel Cancun - All Inclusive's full-service spa. Then enjoy a meal at one of the hotel's 6 restaurants. All 601 individually decorated rooms feature free WiFi and 24-hour room service. Guests can enjoy private spa tubs, and other standard amenities include free minibar items, balconies and LED TVs.
Hard Rock Hotel Cancun - All Inclusive offers 601 forms of accommodation with private hot tubs and free minibar items. Rooms open to balconies. Each accommodation is individually furnished and decorated. Beds feature premium bedding. 42-inch LED televisions come with satellite channels. Bathrooms include a shower, bathrobes, slippers and complimentary toiletries.

This Cancun hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

An outdoor pool and a children's pool are on site. Other recreational amenities include a health club.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The Rock Spa has 19 treatment rooms, including rooms for couples and outdoor treatment areas. Services include facials, body treatments and manicures and pedicures.

All-inclusive details

This hotel is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Land activities

Fitness facilities
Tennis
Tennis lessons
Volleyball

Lessons/classes/games

Aerobics
Dancing
Language
Water fitness

Kids' club

Supervised activities for children between 4 and 12 years old

Awards and affiliations

Green/Sustainable Property
This property participates in EarthCheck, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Guest accommodations are sealed after cleaning
Follows the regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global) and Ecolab (third-party expert - Global)

Social distancing

Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available through room service
Reservations are required for the use of certain on-site facilities
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Free valet parking on site
  • Limited on-site parking
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • All buffet and à la carte meals, snacks and beverages included
  • 6 restaurants
  • 2 swim-up bars, 2 poolside bars and 4 bars/lounges
  • 24-hour room service

Things to do

  • Arcade/games room
  • Basketball
  • Billiards/pool table
  • Children's pool
  • Fitness centre
  • Full-service spa
  • Lifeguards on site
  • Outdoor pool
  • Pilates classes
  • Playground
  • Shopping
  • Tennis
  • Yoga classes

Family friendly

  • Arcade/games room
  • Babysitting/childcare (surcharge)
  • Children's pool
  • Dry cleaning service
  • Free children's club
  • Free supervised childcare/activities
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Banquet hall
  • Lift
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tennis lessons
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • English
  • Spanish

Business services

  • Business centre
  • Meeting rooms
  • Conference centre (16408 square feet of space)

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Garden
  • Lifeguards on site
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • 19 treatment rooms
  • Body treatments
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massages
  • Massage/treatment rooms
  • Outdoor treatment areas

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

More

  • Beach towels
  • Romance packages available
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Premium bedding

Bathroom

  • Bathrobes
  • Eco-friendly toiletries
  • Hairdryer
  • Shower
  • Towels

Entertainment

  • 42-inch LED TV
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free minibar

Outdoor space

  • Balcony

More

  • Connecting rooms available
  • Desk
  • Individually decorated
  • Individually furnished
  • Iron/ironing board
  • Laptop-compatible safe
  • LED light bulbs
  • Phone
  • Private hot tub
  • Slippers
  • Turndown service

Similar properties

Policies

Check-in

Check-in from noon - 5:30 AM
Late check-in subject to availability
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The following facilities or services will be unavailable from September 9 2020 to March 1 2021 (dates subject to change):
  • Dining venue(s)

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of USD 150 per pet, per stay
Dogs and cats only
2 per room (up to 40 lbs/18 kg)
Pets cannot be left unattended
Food and water bowls are available
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation

Children and extra beds

Children are welcome
Kids stay free! Up to 3 children stay free when using existing bedding

Payment types

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Airport shuttle fee: USD 60 per person (one way)
  • Pet fee: USD 150 per pet, per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a smoke detector

We should mention

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section); guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation

Property is also known as

All Inclusive Hard Rock Hotel
All Inclusive Hard Rock Hotel Cancun
Cancun Hard Rock Hotel
Hard Rock All Inclusive
Hard Rock Hotel All Inclusive
Hard Rock Hotel All Inclusive Cancun
Hard Rock Hotel Cancun
Hard Rock Hotel Cancun All Inclusive
Hard Rock Hotel All Inclusive All-inclusive property
Hard Rock Cancun Inclusive in
Hard Rock Hotel Cancun All Inclusive
Cancun Hard Rock Hotel Cancun - All Inclusive Hotel
Hard Rock Hotel Cancun - All Inclusive Cancun
Hard Rock Hotel All Inclusive
Hard Rock Cancun All Inclusive
Hard Rock All Inclusive
Hotel Hard Rock Hotel Cancun - All Inclusive Cancun
Hotel Hard Rock Hotel Cancun - All Inclusive
Hard Rock Cancun All Inclusive
Hard Rock Hotel Cancun
Hard Rock Cancun All Inclusive
Hard Rock Hotel Cancun All Inclusive
Hard Rock Hotel Cancun - All Inclusive Hotel
Hard Rock Hotel Cancun - All Inclusive Cancun
Hard Rock Hotel Cancun - All Inclusive Hotel Cancun

Frequently asked questions

Can I cancel my reservation for free at Hard Rock Hotel Cancun - All Inclusive and receive a full refund?
Yes, Hard Rock Hotel Cancun - All Inclusive offers free cancellation on select room rates, because flexibility matters! Please refer to Hard Rock Hotel Cancun - All Inclusive cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at Hard Rock Hotel Cancun - All Inclusive?
As of 18 Apr. 2021, prices found for a 1-night stay for 2 adults at Hard Rock Hotel Cancun - All Inclusive on 25 Apr. 2021 start from AU$580, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Does Hard Rock Hotel Cancun - All Inclusive have a pool?
Yes, this property has an outdoor pool and a children's pool.
Is Hard Rock Hotel Cancun - All Inclusive pet-friendly?
Yes, this property allows cats and dogs (limit 2 per room) with a maximum weight of up to 18 kg per pet. There's a fee of USD 150 per pet, per stay.
How much is parking at Hard Rock Hotel Cancun - All Inclusive?
Self-parking and valet parking are free at this property.
What time is check-in at Hard Rock Hotel Cancun - All Inclusive?
Check-in is from noon - 5:30 AM. Late check-in is available during limited hours.
What time is check-out at Hard Rock Hotel Cancun - All Inclusive?
Checkout is at noon.
Does Hard Rock Hotel Cancun - All Inclusive provide a shuttle to the airport?
Yes, there's an airport shuttle that runs (available on request). A fee of USD 60 per person applies.
Are there all-inclusive benefits at Hard Rock Hotel Cancun - All Inclusive?
Yes, the property is all-inclusive. All food and drinks are included, and activities include tennis, volleyball, aerobics classes and more.
Where is Hard Rock Hotel Cancun - All Inclusive located?
Nestled on the beach, this Zona Hotelera hotel is within 2 mi (3 km) of Aquaworld, Cancun Interactive Aquarium and La Isla Shopping Mall. Delfines Beach and El Rey Ruins are also within 3 mi (5 km).

Overall score and ratings

4.2

Very good

Rating 5 - Excellent. 564 out of 980 reviews
5 - Excellent 58%
Rating 4 - Good. 211 out of 980 reviews
4 - Good 22%
Rating 3 - Okay. 90 out of 980 reviews
3 - Okay 9%
Rating 2 - Poor. 55 out of 980 reviews
2 - Poor 6%
Rating 1 - Terrible. 60 out of 980 reviews
1 - Terrible 6%

4.4/5

Cleanliness

4.4/5

Staff & service

4.1/5

Amenities

4.2/5

Property conditions & facilities

3/5 Okay

Travelled with group
Liked: Cleanliness, property conditions & facilities
Upon check in the bell staff was very friendly. Our front desk representative did not seem too interested in assisting us. He didn’t mention anything about how the antigen test worked or that we needed a reservation. I had to ask if we had a personal assistant, which I knew we did, and he stated we would hear from them and that he couldn’t provide any information for them. After checking in the room was very nice. We were on the third floor rock royalty level. Great perk but the bar on that floor didn’t open until 6:30 pm. Very strange. All the bars open at 11am which was frustrating when we wanted to have a quick drink before any excursions. The food was all great except the food near the pool was very bland. Our personal assistants really were non existent for us and booked only one dinner reservation and that one reservation was at the wrong time and the wrong restaurant. Found out from the restaurant we wanted that for some reason they cancelled it and booked us elsewhere, seemed kinda fishy. We have gone to Cancun every year for the past 5 years and unfortunately I can’t say that I would pick Hard Rock again. Nothing memorable about it.
Stayed 5 nights in Apr 2021

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really a good hotel, friendly and good staff. You really feel that is a 5 stars hotel.
Stayed 3 nights in Apr 2021

4/5 Good

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was very nice except one man that unfortunately I had multiple in counters with. At first I thought it was a bad day but no he was like that too to next day and not only to Me but to other people at the resort. His people skills are horrible and he is manipulative. Horrible!
Stayed 3 nights in Apr 2021

3/5 Okay

Travelled with family
Liked: Cleanliness
Was clean, waiters were good at the reservation restaurants. Carlos was one of good ones and can’t remember who else we had. Don’t think I’ll have future stay there, had too many issues there. They try to resolve problem but then some thing else would happen. Was to happy or pleased with our stay, but appreciate them trying to make it right by switching us rooms and giving us vip bracelets. Even after that things continue to happen there. Mexican food and nachos was good every thing else of food was ok. Maybe because it’s so big, hard to help every one there. I stay at NYX and didn’t have any problems and service and food was great. Very different experience. I went as visitor from NYX to Hardrock where they try to sale you vacation package and I thought wow it’s nice so I’ll try it next time I go.
Stayed 5 nights in Apr 2021

2/5 Poor

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff very disorganized not by their own fault, management’s fault. This cause poor service, the staff attitude and willingness to help was there.
Stayed 4 nights in Apr 2021

Supercharge your planning powers

Use the Expedia app to organise your entire trip and find mobile-exclusive deals on the go.

Text yourself a download link

By providing your number, you agree to receive a one-time automated text message with a link to get the app. Standard text message rates may apply.
Scan the QR code

Scan the QR code