3/5 Okay
Verified traveller
Travelled with group
15 Apr. 2021
Liked: Cleanliness, property conditions & facilities
Upon check in the bell staff was very friendly. Our front desk representative did not seem too interested in assisting us. He didn’t mention anything about how the antigen test worked or that we needed a reservation. I had to ask if we had a personal assistant, which I knew we did, and he stated we would hear from them and that he couldn’t provide any information for them. After checking in the room was very nice. We were on the third floor rock royalty level. Great perk but the bar on that floor didn’t open until 6:30 pm. Very strange. All the bars open at 11am which was frustrating when we wanted to have a quick drink before any excursions. The food was all great except the food near the pool was very bland. Our personal assistants really were non existent for us and booked only one dinner reservation and that one reservation was at the wrong time and the wrong restaurant. Found out from the restaurant we wanted that for some reason they cancelled it and booked us elsewhere, seemed kinda fishy. We have gone to Cancun every year for the past 5 years and unfortunately I can’t say that I would pick Hard Rock again. Nothing memorable about it.
Stayed 5 nights in Apr 2021
