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"Sunscape is a smaller resort with many great benefits. Once your in the common area everything is only steps away allowing for any activity within close proximity. Ocean, beach, pool, food, sports bar(no sound for sports). Food was great although the restaurants did not have AC which was uncomfortable for some people. Kids area was quite hot due to being on the lagoon side with no ocean breeze. Some rooms had better AC than others. The staff was truly amazing and helpful. Within walking distance to Coco Bongo markets / pharmacies / malls. Great family friendly resort. 8/10"

"Breakfast was great. The service has improved tremendously and the staff are working very hard! Most of the menu changes at restaurants are beneficial but I can't say all. I would recommend the resort "

"Really good"

"It's a lovely property with hard working, kind staff everywhere. My room was comfortably appointed as was the outdoor seating areas of which there were many options. Brunch at the on site restaurant was outstanding. The concierge was helpful whenever I had questions. The hotel staff handled minor errors quickly and my stay was enjoyable. I'd stay here again. "

"Clean room, lovely staff, good drinks, just keep in mind you probably won’t get in to the restaurants and be okay with settling for buffet dinner as the restaurants got busy quickly or booked up by weddings"

"The rooms are a bit older where we stayed but the views were beautiful. The beach was incredible also"

"This is a very beautiful and brand-new hotel. The decor is lovely, the rooms are clean, and the food at the buffet is of a high standard. We stayed here for nine days and visited the various restaurants—the Steakhouse, the Italian, and the Japanese—and everything was delicious. Special thanks go to the staff members who organized various games and contests; our children were absolutely delighted. We enjoyed everything immensely; the only minor drawback is the hotel's compact grounds—if you are hoping to take an evening stroll around the property, that isn't really possible here, as the territory is quite small."

"Property needs an upgrade in maintenance. Ice machine doesn’t work room card always seems to not work cause it’s very sensitive magnets or the door lock is not working. Had to constantly go to the front desk to get a new card every single time I had to go back to my room room walls are very thin. You could hear your neighbor very clearly. AC in the elevators doesn’t work and it looks like they’re never going to work. Wi-Fi did not allow me to add a secondary device. They do a poor job promoting their own shows. I had no idea that they had shows at night, but they do promote all the other clubs and bars like Coco bongo. The amenities are nice. The staff is nice. The AC to your room doesn’t go lower than 22°C so your room is relatively warm. As a comfortability, I would say this is not the place but if you’re willing to go to a place that doesn’t have too much comfort or you won’t be having to deal with constant maintenance of getting into your room I would recommend this place, especially because of the pool the bars Jacuzzi breakfast the lunch it’s a good spot if you’re just if you’re expectation that is very low."

"The staff were very friendly and helpful with excursions, checking in and out, getting taxi for us. The rooms very nice and clean. Most all of the waiters in the different food service areas were a delight. A waiter, Millie Vanillie, was the best!! Friendly, out going, helpful and definitely made our dining experience in the Buffet enjoyable. Now for the down side. The food was terrible!! There were times that the food was so bad we just couldn't eat it. This was especially true in the Mexican Lindo and Italia. Both my sister and I didnt get to eat dinner those nights. Instead we had to go to snack bar and get some fresh fruit, chips and pico de gallo. Sadly, Even the deserts weren't good. The food was bland, no spices or flavor. Not even salt and pepper! When your in Mexico and the food has ZERO seasoning, we'll you just expect the food to be full of flavor. The one constant good item is the roast chicken in the buffet!! We basically lived on that and fruit. Another issue was guest services. We kept asking for wash cloths and hand towels yet only got hand towels 3 of 7 days. The noise gets annoying. Until 11 pm EVERY NIGHT loud music kept us awake. We're normally in bed asleep by 9 pm. You can imagine we We're happy about that when we had to be up by 5 am to get ready for Chichen Itza! For these reasons we wont recommend your resort. Fixing the food issue would be top priority if I owned the resort!!"