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Reviews of Quest Canberra

4 out of 5
Quest Canberra
Melbourne Building 28 West Row, Canberra, ACT

Reviews

8.2

Very good

Rating 10 - Excellent. 204 out of 511 reviews" "
Rating 8 - Good. 194 out of 511 reviews" "
Rating 6 - Okay. 60 out of 511 reviews" "
Rating 4 - Poor. 32 out of 511 reviews" "
Rating 2 - Terrible. 21 out of 511 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Akito

Stayed 5 nights in Apr 2024

6/10 Okay

Christopher

Business traveller
Disliked: Amenities
The staff were helpful and nice. The room was in average condition, the bathroom and kitchen in sore need of an update with a temperamental shower. I stayed in an executive apartment which was spacious and airy with a balcony. It was expensive for the quality of accomodation. The area is very convenient with plenty of bars and restaurants but with single glazing the property is not for the light sleeper.
Stayed 4 nights in Feb 2024
Response from Quest Canberra on 16 Feb 2024
Hello Chris,We appreciate you taking the time to provide us with your feedback. Quest Canberra is very well known for its good location. Many guests enjoy staying with us as it is central to the CBD. We do apologise for the noise level of the street during your stay. Ensure that your feedback is taken on board and will assist us to ensure the comfort of present and future guests at Quest Canberra.We look forward to welcome you again soon at Quest Canberra.Warm Regards,Quest Canberra

8/10 Good

Sue

Liked: Cleanliness, property conditions & facilities
Good location and well-fitted-out apartment. The entrance from the parking area behind the building needs to be steam cleaned - very unpleasant.
Stayed 1 night in Jan 2024
Response from Quest Canberra on 30 Jan 2024
Dear Guest,We wish to express our thanks that you took the time to provide us with a review on your stay at Quest Canberra. We do apologise for any inconvenience. Please be assured that this feedback has been passed.Quest Canberra

10/10 Excellent

Chris

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very very happy with the location and accomodation at the Quest. Period art deco style building with lots of rooms with balconies which extend the room size. Bedrooms and lounge are good sized and the kitchen has everything needed to cater for a multi day stay. Many restaurants and bars available at street level and again on the adjacent Sydney building which has a laneway eating venue too. Its walkable to Canberra centre and the wider spaced attractions easily accessed from local roads. The hotel has limited onsite parking which is open but safe. Staff very good as parking and room choice was granted as requested at the time of booking. Highly recommend this property.
Stayed 4 nights in Dec 2023
Response from Quest Canberra on 12 Jan 2024
Dear Chris,We wish to express our thanks that you took the time to provide us with a review on your stay at Quest Canberra.We thoroughly enjoyed reading your lovely feedback. Your compliments will be shared with the rest of the team.Warm regards,Quest Canberra

10/10 Excellent

Marieetta

Travelled with family
Liked: Cleanliness, room comfort
Very impressed
We loved our night stay at Quest Canberra, sorry we could only stay the one night as a stopover travelling to Sydney. Our apartment was clean, neat and huge with large balcony that looked out over the street. Staff were friendly and helpful. Everything we needed was in walking distance. Our whole experience in Canberra although short was wonderful, we will definitely be back.
Stayed 1 night in Dec 2023
Response from Quest Canberra on 5 Jan 2024
Dear Guest,We wish to express our thanks that you took the time to provide us with a review on your stay at Quest Canberra. We thoroughly enjoyed reading your lovely feedback. Your compliments will be shared with the rest of the team. We look forward to welcome you again soon at Quest Canberra.Warm Regards,Quest Canberra

8/10 Good

Peter

Liked: Cleanliness
Quirky facility in these older Canberra Buildings. The lift is..... curious, the creaks and groans bely quite a nice affordable place to stay
Stayed 1 night in Dec 2023
Response from Quest Canberra on 24 Dec 2023
Dear Peter,We wish to express our thanks that you took the time to provide us with a review on your stay at Quest Canberra. We look forward to welcome you soon again at Quest Canberra.Warm Regards,Quest Canberra

8/10 Good

Giota

Centrally located and close to everything in the CBD
Stayed 3 nights in Dec 2023
Response from Quest Canberra on 24 Dec 2023
Dear Guest, We wish to express our thanks that you took the time to provide us with a review on your stay at Quest Canberra. Many guests enjoy staying with us as it is central to the CBD. We look forward to welcome you again soon at Quest Canberra.Warm Regards, Quest Canberra

8/10 Good

Joseph

Liked: Cleanliness, property conditions & facilities
The room was very large and clean, great location.
Stayed 1 night in Dec 2023
Response from Quest Canberra on 24 Dec 2023
Dear Joseph,We wish to express our thanks that you took the time to provide us with a review on your stay at Quest Canberra. Many guests enjoy staying with us as it is central to the CBD. We look forward to welcome you again soon at Quest CanberraWarm Regards,Quest Canberra

10/10 Excellent

Nikia

Travelled with family
Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Quest Canberra on 24 Dec 2023
Dear Nikia,We wish to express our thanks that you took the time to provide us with a review on your stay at Quest Canberra. We look forward to welcome you again soon at Quest CanberraWarm Regards,Quest Canberra

10/10 Excellent

Aila

Stayed 2 nights in Nov 2023
Response from Quest Canberra on 29 Dec 2023
Dear Aila,Thank you for choosing to stay at Quest Canberra. We appreciate you taking the time to answer our survey. We hope to see you again at Quest Canberra soon. Kind Regards Quest Canberra

2/10 Terrible

Yong

Liked: Cleanliness, property conditions & facilities
The room is very clean . Reception is very nice.
Stayed 2 nights in Nov 2023
Response from Quest Canberra on 24 Dec 2023
Dear Yong,We wish to express our thanks that you took the time to provide us with a review on your stay at Quest Canberra. We look forward to welcome you again soon at Quest CanberraWarm Regards,Quest Canberra

10/10 Excellent

Matthew

Stayed 1 night in Nov 2023
Response from Quest Canberra on 24 Dec 2023
Dear Matthew,We wish to express our thanks that you took the time to provide us with a review on your stay at Quest Canberra. We look forward to welcome you soon again at Quest Canberra.Warm Regards,Quest Canberra

10/10 Excellent

Juan Carlos

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
all perfect, just what i wanted
Stayed 1 night in Nov 2023
Response from Quest on 4 Dec 2023
We wish to express our thanks that you took the time to provide us with a review on your stay at Quest Canberra.We thoroughly enjoyed reading your lovely feedback. Your compliments will be shared with the rest of the team.Warm regards,Quest Canberra

6/10 Okay

Liam

Travelled with partner, Travelled with group
Nice hotel. Would stay again, pleasant experience
Stayed 1 night in Nov 2023
Response from Quest on 4 Dec 2023
We wish to express our thanks that you took the time to provide us with a review on your stay at Quest Canberra.We thoroughly enjoyed reading your lovely feedback. Your compliments will be shared with the rest of the team.Warm regards,Quest Canberra

8/10 Good

Alicia

Business traveller
Liked: Cleanliness, room comfort
Good stay
Comfortable, great location, spacious rooms & friendly staff. Would stay again.
Stayed 2 nights in Nov 2023
Response from Quest on 4 Dec 2023
We appreciate you taking the time to provide us with your feedback. Quest Canberra is very well known for its good location. Many guests enjoy staying with us as it is central to the CBD. Ensure that your feedback is taken on board and will assist us to ensure the comfort of present and future guests at Quest Canberra.Warm regards,Quest Canberra

10/10 Excellent

Tyran

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Very good
Stayed 1 night in Nov 2023
Response from Quest on 4 Dec 2023
We appreciate you taking the time to submit feedback on you recent stay with Quest Apartments Canberra.Our team was pleased to read that you enjoyed your room and your stay. We look forward to serving you again at Quest Apartments Canberra.

10/10 Excellent

Wendy

Great location
Stayed 1 night in Oct 2023
Response from Quest Canberra on 31 Oct 2023
Dear Wendy,We appreciate you taking the time to provide us with your feedback. Quest Canberra is very well known for its good location. Many guests enjoy staying with us as it is central to the CBD. We llok forward to welcome you again soon at Quest Canberra.Warm Regards,Quest Canberra

2/10 Terrible

Stephanie

Travelled with partner
Disliked: Property conditions & facilities
Great locations. Didnt like furniture in the unit was broken and i nearly fell off the chair.
Stayed 1 night in Oct 2023
Response from Quest Canberra on 31 Oct 2023
Dear Stephanie,We appreciate you taking the time to provide us with your feedback. Quest Canberra is very well known for its good location. Many guests enjoy staying with us as it is central to the CBD. Ensure that your feedback is taken on board and will assist us to ensure the comfort of present and future guests at Quest Canberra.Warm Regards,Quest Canberra

6/10 Okay

Peter

Business traveller, Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
I have stayed at Quest before and it has been good. This time both TV's in the room weren't working properly and hotel staff couldn't fix them. The carpet was worn through the tap fitting in the shower had broken. We also had a knock on the door in the morning only to find a guy trying to scam me out of $50. He must have snuck past reception. While not a problem - I really didn't expect that in CBR.
Stayed 1 night in Oct 2023
Response from Quest Canberra on 18 Oct 2023
Dear Guest, We’d like to express our thanks for your feedback, and are sorry to hear of the matters experienced during your stay. Ensure that your feedback is taken on board and will assist us to ensure the comfort of present and future guests at Quest Apartments Canberra. Warm Regards, Quest Canberra

10/10 Excellent

Alan

Liked: Cleanliness, room comfort
Execellent accommodation in a great location.
My wife and I stayed in the Quest Canberra for two nights in October 2023. We loved the place! Very well located and the place has everything you may need. The room (Studio Apt) was spacious, in great condition, and very well appointed. We liked it so much that we are now looking for Quest in other locations as we tour Australia and New Zealand. The Staff were also very friendly and helpful. We have stayed at many establishments (40+) this year, and this was one of the very best.
Stayed 2 nights in Oct 2023
Response from Quest Canberra on 16 Oct 2023
Dear Alan,We wish to express our thanks that you took the time to provide us with a review on your stay at Quest Canberra. We thoroughly enjoyed reading your lovely feedback. We look forward to welcome you again soon at Quest Canberra.Warm Regards,Quest Canberra

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2023
Response from Quest Canberra on 18 Oct 2023
Dear Guest,We wish to express our thanks that you took the time to provide us with a review on your stay at Quest Canberra.Warm Regards,Quest Canberra

10/10 Excellent

Colin

Liked: Cleanliness, property conditions & facilities
Great
Stayed 1 night in Oct 2023
Response from Quest Canberra on 18 Oct 2023
Dear Guest,We wish to express our thanks that you took the time to provide us with a review on your stay at Quest Canberra.Warm Regards,Quest Canberra

10/10 Excellent

Tammy

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Quest Cannberra on 18 Oct 2023
Dear Guest,We wish to express our thanks that you took the time to provide us with a review on your stay at Quest Canberra.Warm Regards,Quest Canberra

8/10 Good

Jorge

Liked: Cleanliness, room comfort
Good place to stay in Civic.
Convenient, right in the heart of Canberra, basic kitchen facilities. Only issue: garbage trucks make a racket at 5 am in the back alleyway. Reception staff were very helpful.
Stayed 1 night in Sep 2023
Response from Quest Canberra on 18 Oct 2023
Dear Guest,We wish to express our thanks that you took the time to provide us with a review on your stay at Quest Canberra.Warm Regards,Quest Canberra

8/10 Good

Margaret Gay

Travelled with group
Liked: Room comfort
Stayed 3 nights in Aug 2023

10/10 Excellent

James

Liked: Cleanliness, amenities, property conditions & facilities
Very cozy
Stayed 1 night in Aug 2023

10/10 Excellent

Alfred

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location. Excellent restaurants and bars very close by. Shopping centre easy walk. Public transport close by Well presented property
Stayed 4 nights in Aug 2023
Response from Quest Canberra on 21 Aug 2023
Dear Alfred,We wish to express our thanks that you took the time to provide us with a review on your stay at Quest Canberra. We thoroughly enjoyed reading your lovely feedback. We look forward to welcome you again soon at Quest Canberra.

8/10 Good

Grant

Travelled with family
Liked: Cleanliness, property conditions & facilities
Good property in a great location. Ammenities are fairly basic, but the location is great with plenty of options for food and drink. Staff are lovely and very helpful. We’ll be back.
Stayed 3 nights in Jul 2023
Response from Quest Canberra on 19 July 2023
Dear Grant,We appreciate you taking the time to provide us with your feedback. Quest Canberra is very well known for its good location. Many guests enjoy staying with us as it is central to the CBD. We look forward to welcome you soon at Quest CanberraWarm Regards,Quest Canberra

6/10 Okay

Amanda

Liked: Cleanliness
Not Fussed
This place is in need of maintenance. The elevator made horrible noises and panels had been removed. It was quite unnerving. The tap in the kitchen was really loose. The windowsill in the bathroom was very dusty and an ugly bamboo blind that had broken pieces was covering the window.
Stayed 1 night in Jun 2023
Response from Quest Canberra on 26 June 2023
Dear Amanda,We wish to express our thanks that you took the time to provide us with a review on your stay at Quest Canberra. We were disappointed to read the issues that impacted your stay and we do apologise for that. Ensure that your feedback is taken on board and will assist us to ensure the comfort of present and future guests at Quest Canberra.Warm Regards,Quest Canberra

10/10 Excellent

colin

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful heritage building. Charming home-like vibe
Stayed 1 night in May 2023
Response from Quest Canberra on 19 May 2023
Dear Colin,We appreciate you taking the time to submit feedback on you recent stay with Quest Apartments Canberra.We are pleased to read that you enjoyed your room and your stay. We look forward to serving you again at Quest Apartments Canberra.Warm RegardsQuest Canberra

2/10 Terrible

anthony

Travelled with family
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
All night long you can here the counterweights on the lift. Extremely loud. Kept us up all night. A lot of construction going on in the area so that is very noisy after 7.30am
Stayed 1 night in May 2023
Response from Quest Canberra on 8 May 2023
Dear Guest,We appreciate you taking the time to submit feedback on your recent stay with Quest Canberra. We do apologise for the noise of the lift. Please be assured that this feedback has been passed.Warm Regards,Quest Canberra

10/10 Excellent

Nadiia

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Apr 2023

8/10 Good

Danielle

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location! Spacious room!
Stayed 1 night in Mar 2023

2/10 Terrible

Garry

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Mar 2023

10/10 Excellent

matt

Liked: Cleanliness, amenities
It is well located and the parking was good
Stayed 2 nights in Feb 2023
Response from Quest Canberra on 16 Feb 2023
Dear Guest,We appreciate you taking the time to provide us with your feedback. Quest Canberra is very well known for its good location. Many guests enjoy staying with us as it is central to the CBD. We look forward to welcome you again at Quest Canberra. Warm regards,Quest Canberra

8/10 Good

Ruth

Stayed 1 night in Jan 2023
Response from Quest Canberra on 15 Mar 2023
Dear Guest,We wish to express our thanks that you took the time to provide us with a review on your stay at Quest Canberra.Warm regards,Quest Canberra

8/10 Good

Trevor

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Quest here is good, nice people, pleasant room, but I have already begun strongly discouraging anyone I meet from staying in Canberra for leisure. I found Canberra to be an utterly disgusting part of this country, from the condition of the footpaths to the sub standard food businesses throughout the district, with only a few exceptions. If I was forced to stay in Canberra again I would opt for the small neighbourhood near the excellent Sonoma Cafe, otherwise I would avoid Canberra like the plague.
Response from Quest Canberra on 20 Jan 2023
Dear Guest,We wish to express our thanks that you took the time to provide us with a review on your stay at Quest Canberra.Warm regards,Quest Canberra

10/10 Excellent

wenguang

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Convience location.
Response from Quest Canberra on 30 Dec 2022
Dear Guest,We appreciate you taking the time to provide us with your feedback. Quest Canberra is very well known for its good location. Many guests enjoy staying with us as it is central to the CBD. We look forward to welcomWarm Regards,Quest Canberra

8/10 Good

Tracey

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Quest was again a perfect option for size, cleanliness, location. Regular choice.
Response from Quest Canberra on 30 Dec 2022
Dear Guest,We wish to express our thanks that you took the time to provide us with a review on your stay at Quest Canberra. We thoroughly enjoyed reading your lovely feedback. Your compliments will be shared with the rest of the team.Warm regards,Quest Canberra

6/10 Okay

Jennifer, Caringbah

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Always stay here when visiting Canberra…. It’s in a great location for easy access to shopping and great restaurants and a short stroll to Civic. The rooms are clean and tidy but avoid the balcony rooms on the weekends if you are a light sleeper (noise and loud music from the bars downstairs). Staff are always friendly and helpful
Stayed 1 night in Dec 2022
Response from Quest Canberra on 30 Dec 2022
Dear Guest,We wish to express our thanks that you took the time to provide us with a review on your stay at Quest Canberra. We thoroughly enjoyed reading your lovely feedback. Your compliments will be shared with the rest of the team.Warm regards,Quest Canberra

10/10 Excellent

Jakub

Stayed 1 night in Nov 2022

6/10 Okay

Kim

Liked: Property conditions & facilities
Disliked: Amenities
Stayed 1 night in Nov 2022

10/10 Excellent

Sherryn

Stayed 1 night in Nov 2022

6/10 Okay

Carlos

Stayed 1 night in Oct 2022

4/10 Poor

Samantha

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Oct 2022

4/10 Poor

James

Business traveller, Travelled with partner
check in at 10pm...lobby closed...no way into the buliding.
Stayed 3 nights in Aug 2022

10/10 Excellent

Eddie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very good
Stayed 1 night in Aug 2022

8/10 Good

Matthew

Business traveller
Liked: Cleanliness, amenities
Handy and good amenities.
Stayed 6 nights in Jul 2022
Response from Quest Canberra on 1 Aug 2022
Dear Matthew, Thank you for choosing to stay at Quest Canberra and taking the time to provide a lovely feedback about your experience. We are looking forward to greeting you again, Kind regards,

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Reception staff were friendly and helpful. Lift is a little run down but the rest is clean and sufficient for a comfortable stay
Stayed 1 night in Jul 2022
Response from Quest Canberra on 1 Aug 2022
Dear Peter, I am glad you were happy with our reception staff's service. Your feedback about lift will be passed to the management. Thank you for your lovely feedback. We are looking forward to greeting you again Kind regards,

2/10 Terrible

Ronald

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel is just a party house for young people wanting to have a good time in a room that is unsupervised by hotel staff after hours as the reception desk is unattended at night and anybody can come and go as they please. Our room was opposite a room jam packed with rowdy youngsters playing ear thumping music all night till we had to ring the manager after midnight and threaten to call the police if he didn't do something about it. The room next to ours also had a group of very noisy men drinking and carrying on like idiots. Never stay here again. Wifi didn't work, phone in the room didn't work, nothing to watch on TV, bathroom dirty, carpets in hallways disgustingly filthy, parking was a pain in the neck, uncomfortable bed (rock hard), dirty blanket. For the price we paid, we could have stayed at the Hyatt or somewhere equally luxurious.
Stayed 1 night in Jul 2022