"The location is good, but the beds and pillows smell bad and are not comfortable at all. The carpet is old and looks dirty too. The apartment itself looks very old. You can hear noise from everywhere, and it's noisy; we couldn't sleep peacefully."
"The location is good, but the beds and pillows smell bad and are not comfortable at all. The carpet is old and looks dirty too. The apartment itself looks very old. You can hear noise from everywhere, and it's noisy; we couldn't sleep peacefully."
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
We love staying at this hotel when we come to Sydney. The staff are so friendly, the rooms are so comfortable and stylish. The food from the restaurant is fantastic, and only a 10min walk to an enormous Westfield shopping centre and Train station.
We love staying at this hotel when we come to Sydney. The staff are so friendly, the rooms are so comfortable and stylish. The food from the restaurant is fantastic, and only a 10min walk to an enormous Westfield shopping centre and Train station.
Stunning appartment. Luxurious, totally comfortable beds. Spectacular views of Sydney City, Parramatta River. 10 minute walk from transport interchange. Modern, beautiful bathrooms. Everything we wanted. Wish we could have stayed longer. The air conditioning needs servicing and cleaning needs a tiny bit more attention to detail.
Stunning appartment. Luxurious, totally comfortable beds. Spectacular views of Sydney City, Parramatta River. 10 minute walk from transport interchange. Modern, beautiful bathrooms. Everything we wanted. Wish we could have stayed longer. The air conditioning needs servicing and cleaning needs a tiny bit more attention to detail.
Always a great place to stay, staff are very friendly and helpful.
Jackie in the restaurant is super efficient, well organised and dedicated to everyone's needs.
Always a great place to stay, staff are very friendly and helpful.
Jackie in the restaurant is super efficient, well organised and dedicated to everyone's needs.
Great location and gorgeous, comfortable rooms; truly loved the modern eclectic feel.
Just a short stroll to everything Oxford Street has to offer - or if that’s still too far for a coffee, start your day off with something from the café at the entrance to the building.
Great location and gorgeous, comfortable rooms; truly loved the modern eclectic feel.
Just a short stroll to everything Oxford Street has to offer - or if that’s still too far for a coffee, start your day off with something from the café at the entrance to the building.
Not a good experience with the QR codes in the table, communication was not clear around unavailable foods. Took an hour and a half to solve.
Lady serving, Maria in the kitchen; top notch service. Thank you Maria.
Not a good experience with the QR codes in the table, communication was not clear around unavailable foods. Took an hour and a half to solve.
Lady serving, Maria in the kitchen; top notch service. Thank you Maria.
Theresa
Reviewed November 6, 2026Reviewed November 6, 2026
Room and facilities were excellent for our stay to visit friends. Location is great for us to get around. Staff were always available to assist with a smile.
Room and facilities were excellent for our stay to visit friends. Location is great for us to get around. Staff were always available to assist with a smile.
David
Reviewed November 5, 2026Reviewed November 5, 2026
Reception needs to tell customers that the fee shuttle to the terminals is approx 750mts to 850mts away not just two minutes walk. I am disabled and had trouble making it to the bus stop in one go. I am also suffering from Low Vision
and nearly fell a couple of times due to other people pushing in front of me. If correct info was given I would have caught a taxi.
Reception needs to tell customers that the fee shuttle to the terminals is approx 750mts to 850mts away not just two minutes walk. I am disabled and had trouble making it to the bus stop in one go. I am also suffering from Low Vision
and nearly fell a couple of times due to other people pushing in front of me. If correct info was given I would have caught a taxi.
Michael
Reviewed January 23, 2024Reviewed January 23, 2024
The property is in a convenient location. It was excellent to be able to eat at the hotel and not have to go out to eat.
The staff were very good and the view of the Sydney Harbour Bridge from the dining room is amazing.
The property is in a convenient location. It was excellent to be able to eat at the hotel and not have to go out to eat.
The staff were very good and the view of the Sydney Harbour Bridge from the dining room is amazing.
We recently stayed for three nights in a refurbished Horizon Room at the Shangri-La Sydney and were thoroughly impressed from start to finish. The room was spotless, modern, and incredibly well equipped, nothing was overlooked. The nightly delivery of handmade fudge was such a thoughtful and luxurious touch that made us feel genuinely pampered.
Having Horizon Club access really elevated our experience. The lounge was a beautiful, serene space to enjoy breakfast, afternoon tea, and a canapé...
We recently stayed for three nights in a refurbished Horizon Room at the Shangri-La Sydney and were thoroughly impressed from start to finish. The room was spotless, modern, and incredibly well equipped, nothing was overlooked. The nightly delivery of handmade fudge was such a thoughtful and luxurious touch that made us feel genuinely pampered.
Having Horizon Club access really elevated our experience. The lounge was a beautiful, serene space to enjoy breakfast, afternoon tea, and a canapé...
I arrived early and was told my room was ready and that I could check in immediately for no extra cost.
Staff were friendly and welcoming.
I enjoyed dinner in the Song kitchen restaurant, it was pleasant and affordable.
Restaurant staff were friendly and professional.
I was impressed with my overall experience at Song Hotel,
and in particular the outstanding customer service I received.
I arrived early and was told my room was ready and that I could check in immediately for no extra cost.
Staff were friendly and welcoming.
I enjoyed dinner in the Song kitchen restaurant, it was pleasant and affordable.
Restaurant staff were friendly and professional.
I was impressed with my overall experience at Song Hotel,
and in particular the outstanding customer service I received.
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