The staff was incredibly friendly and willing to help. It was such a nice and homy place, not a super fancy- unpersonal hotel, but a friendly, approachable and super homy feeling hotel.
We were absolutely well received and taken care of. Even if the reception only works till 22.00, they DO CARE about what happens with you as a guest at EVERY moment, they sent me all the information to arrive at the hotel in the night and left us a few handwritten messages to arrive to find our keys and walk to our room.
As I previously said, even if this is not the "fancy style luxury" type of hotel, it is super comfortable, has incredibly nice decorated areas (common areas that are actually usable and inviting), and the staff is not only amazingly friendly and willing to help but also totally helpful and really informed on everything you can ask them.
In the "not so great part", the bed was not super comfortable, I guess it could be improved, but nothing terrible. I would say the location might not be the best, even though is still not a bad one. Considering this, the hotel is so great that is still definitively worth it, we would go back without even thinking.