Brownsea Island Holidays from AU$2,196

Stayed here after seeing Hamilton in the Victoria Palace theatre. Perfect location if you’re going there. Room was lovely and clean. Staff very welcoming, polite and helpful - let us check in early as the room was available. Had breakfast also which we really enjoyed. Again staff in the restaurant were excellent, very professional and well presented - great choice of food, and lovely coffee- even had ‘to go’ cups for tea/coffee which was a nice touch to take one as you leave. Would definitely stay again.

The room wasn't ready when we arrived at 3:30 though the booking said ready by 3. It didn't take too long but was a bit annoying. The room itself was lovely though it was a bit strange to not have a bin and I would have liked more coffee etc. We got a wake up call at 5am which we didn't ask for. When we checked out I brought this up and we were told it was a mistake and the person apologised but I would have preferred if they apologised without me prompting and maybe offered us some kind of compensation. I have issues sleeping so it was really quite disruptive. I did wonder if it was because we were clearly not well off and the place is quite posh. I don't have an issue with someone making a mistake but seems weird not to apologise.