Brompton & Hans Town Hotels, London

"Staff were lovely & welcoming. Beds really comfy. Great location. Wonderful breakfast Air conditioning did not work. Room was too hot & we couldn’t sleep. Opened the windows which meant we had the traffic noise. Could also hear lift & lift instructions late in evening & early morning "

"wonderful stay at Beaufort House Knightsbridge for the london marathon, only interacted with the hosts at check in and check out, say no more ⭐️⭐️⭐️⭐️⭐️"

"We chose to stay at The Franklin for our wedding, and despite the friendliness of the staff, there were a few instances where the hotel did not meet expectations. Firstly, the lack of option to check-in early despite advance notice was somewhat inconvenient, secondly my partner was promised a Prosecco and chocolate board on arrival, but there was no Prosecco. Thirdly, the sound on the floor above us was constant and led us to believe that we were sleeping beneath a hallway with constant footfall. This resulted in an extremely tired bride the next day. None of it felt particularly “luxury” aside from the nice toiletries, but having stayed in many other luxury hotels we will not be returning in a hurry. It’s a shame as they really ought to create memorable experiences for important life events."

"Adorable place to stay. Staff was amazing and so helpful. Walking distance to public transportation."

"Wonderfully helpful and genuine staff."

"A fantastic hotel in a very convenient location. We had a great visit for the marathon and will return next year"

"Check in staff were excellent "

"Fantastic hotel. Superb location. Staff and amenities were awesome. "

"Great location but the standard room is smaller than most (think Paris on a budget) and ours could have done with some maintenance/upkeep. The check-in wasn’t very welcoming and the food in the bar was bland (after having to remind our server about our drinks order - surprising bearing in mind we were two of only four people in the bar). We only stayed one night but checked out a little underwhelmed."