We had a terrible experience here. The check in was easy, however our room was stuffy and dingy and the TV did not work (despite it being mentioned on the website). So no TV, stuffy room, blocked shower drain. We needed to stay another night as it's a convenient location, so we asked to extend in the morning but with a discount as the TV wasn't working. The staff agreed to give us the room for £60 rather than £75 we originally paid so we confirmed. We then left the hotel for the day 10 minutes later, and checked it was confirmed on the way out. The manager then said it was £80 and they couldn't honour the discount anymore as we didn't pay then (even though we confirmed and they had a card on file, and didn't mention this?). They were rude, nasty, completely inflexible and just generally horrible people who preyed on our desperation with no consideration at all. We left instantly because we couldn't bare to be in that toxic atmosphere. Purely profits driven and no humility at all. The worst service I have ever received ever.