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"Great staff, amazing with my young lad. Only stayed for one night but they were very helpful. Special shout to the receptionist I think his name was Timothy, (apologies if wrong) he was great. We were Derby fans and came to see the Norwich match and he was so helpful with parking tips and planning. Thank you again."

"Good Spa, friendly staff and the quality of food was amazing!"

"very good comunication, clean , breakfast and plase"

"Beautiful hotel, perfect location, lovely staff."

"Best room we have ever stayed in at a Best Western Hotel - bathroom with bath and walk in shower. Good size room pleasantly decorated - comfortable bed. Had evening meal in restaurant and breakfast - food well cooked, Free parking and location of hotel perfect."

"Carpark directions on the website were brilliant, there was plenty of parking space and we were able to get the permit before check in. The hotel is in a great location for town centre. The room we stayed in and some parts of the building looked tired, but were clean. Our room didn't have any towels in, but reception soon sorted that out. The room was very hot. The breakfast was nice and the staff were very kind and went the extra mile to look after our dog."

"Having stayed a few years ago and been satisfied, this time it's plain to see that this hotel needs revamping and some money spent on it, i thought everything was tired, although not the hotels fault the locals were not the best type if you know what i mean, the location has worsened since my last visit, Thetford seemed very run down so no more visits from me."

"Lovely room. Clean. Great bathroom. Didn’t eat there. Room was exceptionally hot and the bathroom fan was incredibly noisy "

"Have stayed in a lot of Holiday Express hotels and have to say this one was the best excellent."