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"Great location "

"We arrived at the hotel early and were able to check in early, which was really helpful as we had just landed after an overnight flight. We were also given the opportunity to upgrade, which was worth every penny in terms of the access to club facilities. I will be staying here again on my next trip."

" Clean Room and convenient for work "

"Reliable hotel that we've used several times. Basic but well kept. Brilliant Pod system to terminal 5 means we return even when rooms are not very well equipped (no plug sockets near bed, small bathrooms). Always good value in terms of cost. Helpful friendly staff. "

"Fine for stop over between flights "

"Rooms were lovely and this stately home had real character. Lovely gardens to walk in and relax. "

"Bring face cloths and soap. None was available. Room had an iron but no ironing board. Slowest elevator I have ever boarded. "

"Yes"

"The hotel is great for location to the castle, however: The lift wasn't working. Bathroom is unkept. In very poor condition. Cistern is continuously running water. The grouting is everywhere, apart from where it should be. Side of bath mdf all scrapped away. Brown mould. Bathroom sink tap broke off in hand. Plug holes were dirty. Bedroom : mattress didnt fit the bed stead. (In 2 halves, sideways) Side lamp not working. Curtains were in disrepair and not on runners. Black stains on carpet. "