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"The location was perfect. Overlooking Windsor castle & right in the heart of the town centre. The outside of the property was aesthetically pleasing, however the inside was a completely different story. Reception was tucked away almost under the stairs, not very open or welcoming, the decor was dated & tired, worn carpets on the stairs & the decor was in much need of updating. The lift was not working & from all accounts hadn't been for some time. A worker took our bags to our room (3 adults sharing) he had a very strong smell of B.O which lingered long after he had left. The room was quite large with 3 windows, however 1 window would not close & had to be wedged with a spoon. As the room was cold, obviously the central heating wasn't functioning as we had x2 oilf filled radiators. We had a double bed & a pull out settee bed, both were lumpy, worn & not particularly comfortable, the pillows certainly weren't hotel pillows as they took were hard & lumpy. The room didn't smell fresh either, very musty & in much need of a decent clean as there was rubbish under the wardrobe & bed. Lovely big bathroom with a bath & a shower ( no handle on the inside of the shower door) We had a kettle but no milk or tea bags, just a couple of coffee sachets. The TV was not tuned in. They didn't provide a service to make the beds & provide fresh towels, we had to ask for those & make our own beds. It was very cheap to stay there but wouldn't stay again, as the saying goes, you get what you pay for"

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"Everything was perfect, the hotel is pet friendly "

"Staff were lovely and breakfast was well cooked. Surprised it was a buffet breakfast. We had a really good rate so absolutely no complaints. It was starting to look a little tired, with build up in the corners of the bathroom around the shower, and chips in the walls and paintwork of our room. The view on the top floor is lovely and made for a nice touch to visiting family where I’d originally grown up."

"Yes "

"The staff were exceptionally friendly and accommodating throughout our stay, which we truly appreciated. Unfortunately, our initial room had several moths, which was not ideal. We were aware that a wedding was taking place at the hotel; however, the music was so loud that it made it impossible to sleep. As we were travelling with four young children, this made the situation particularly challenging. To their credit, the staff handled the situation well and moved us to a room on the fourth floor, which we were grateful for. That said, it was unreasonable to expect guests to pay for a room where the noise levels made it so difficult to rest."

"Staff very friendly and helpful "

"Staff very happy and friendly. Good food. Ideal for Heathrow terminals "