Terrace/patio
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Reviews of The Castle Hotel

4 out of 5
The Castle Hotel
Market Square, Bishops Castle, England

Reviews

9.4

Exceptional

Rating 10 - Excellent. 76 out of 102 reviews" "
Rating 8 - Good. 23 out of 102 reviews" "
Rating 6 - Okay. 2 out of 102 reviews" "
Rating 4 - Poor. 0 out of 102 reviews" "
Rating 2 - Terrible. 1 out of 102 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Esme

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for a long weekend with a partner and dog. Staff were super friendly and attentive. Breakfast was delicious and provided daily walks and info which was really helpful! Beautiful spot and super dog friendly, with dog washing facilities as well as complimentary sausage for your dog at breakfast and doggy box in the room on arrival provided towels / dog blankets and bowl. We will definitely stay again!
Stayed 3 nights in Apr 2024

10/10 Excellent

Nigel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a nice stay, the staff were very friendly and helpful. The hotel has character and the food and drink excellent, loved the 3 different bar areas. Would stay again!!
Stayed 1 night in Mar 2024

8/10 Good

Virginia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location
We enjoyed our 2-night stay. It's a good location for exploring the surrounding Shropshire Hills. The distant views are lovely. Unfortunately, there was some renovation work being carried out on the patio, so we weren't able to sit out to enjoy the best views. There is on-site hotel parking. Our room was comfortable, but we would have preferred not to have a bath in the bedroom, as it restricted the space in the room a bit. The shower was fine. The breakfast was good and the staff were very friendly. We would definitely use this hotel again.
Stayed 2 nights in Jan 2024

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay with beautiful surroundings. Would thoroughly recommend.
Stayed 2 nights in Jan 2024

10/10 Excellent

Alison

Stayed 1 night in Jan 2024

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel with excellent food and beer in a beautiful area.
Stayed 2 nights in Dec 2023

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place and staff, will definitely be back, hopefully sooner than later. Wonderful base for the Shropshire Hills.
Stayed 1 night in Oct 2023

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We will be back
We really enjoyed our stay at the castle hotel . The room was comfortable , the staff very friendly & the food excellent. We will definitely be back in the Spring
Stayed 2 nights in Oct 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Bob

Stayed 1 night in Sep 2023

10/10 Excellent

Mr Mark L Jones

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

John

Stayed 1 night in Aug 2023

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay.
A lovely relaxing stay at The Castle Hotel. Great service, lovely room amazing views from the garden. Food was lovely too.
Stayed 2 nights in Aug 2023

10/10 Excellent

Vivienne, Cape Coral

Liked: Cleanliness, staff & service, property conditions & facilities
Fun property with unique rooms. Very friendly and helpful staff. Wonderful food in restaurant. Amazing views.
Stayed 1 night in Jul 2023

8/10 Good

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Castle Hotel
A lovely room with beautiful views
Stayed 1 night in Jul 2023

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great garden and patio.Very nice and clean room. Breakfast was very good but the evening meal was a bit disappointing.
Stayed 1 night in Jun 2023

10/10 Excellent

Jennie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet serene hotel
Beautiful room clean comfortable spacious food amazing
Stayed 1 night in Apr 2023

10/10 Excellent

Robert

Stayed 1 night in Jan 2022

8/10 Good

Joselyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous stay breakfast brilliant. Only criticism shower could be a bit stronger very weak water flow but otherwise fabulous stay.
Stayed 1 night in Jan 2022

10/10 Excellent

MERFYN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room 8 was v good ,the bathroom outstanding. Staff were good and efficient . Food in general was very good and the bread & butter pud. the best ever
Stayed 1 night in Nov 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Independently-owned gem
What a great hotel! A very warm welcome for us and the dog, including a special doggy box in the room which was a nice touch. Breakfast was fabulous, dinner was tasty, beer was excellent but the best part has to be the stunning garden and terrace with views across to the hills. A wonderful 2 night stay and would highly recommend.
Stayed 2 nights in Aug 2020

10/10 Excellent

fiona, stafford

Travelled with partner
Liked: Cleanliness, staff & service
Great location! Beautiful hotel and gardens! Friendly staff and very comfy beds! Will certainly stay again!
Stayed 1 night in Aug 2020

8/10 Good

Verified traveller

Stayed 3 nights in Jul 2020

10/10 Excellent

Iris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our weekend break
Fantastic Hotel full of character loved the open fires ,the garden was gorgeous ,food excellent
Stayed 2 nights in Mar 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2020

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Country Inn with much more
Wonderful break in the heart of the Shropshire hills. Hotel is very well run but still retains a quirkyness, central to the town of Bishops Castle. We enjoyed our stay but would advise against staying in Room 9 as it was right up amongst the eaves
Stayed 3 nights in Jan 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Charming and well maintained in a picturesque town.
Stayed 1 night in Dec 2019

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Business traveller, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great character property and value. Pet friendly, wonderful food, real fires and history all round.
Stayed 1 night in Nov 2019

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

8/10 Good

PHILIP

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

10/10 Excellent

Ivan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely old hotel, a bit quirky. The uneven floors were hilarious, one proceeded about in little downhill runs and staggers which all added to the fun. Staff are super, friendly and efficient with nothing too much trouble. Food was very good and the whole place had a lovely ambience and the views around were superb. Altogether a very good visit and would go there again.
Stayed 5 nights in Sep 2019
Response from Henry on 23 Sept 2019
Thank you very much. We look forward to welcoming you back.

10/10 Excellent

KEITH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff very helpful as we were only booked in for 1 night
Stayed 1 night in Sep 2019

10/10 Excellent

Prudence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Aug 2019

2/10 Terrible

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
I very rarely find the need to post warnings or bad reviews about hotels, but in this case I feel the owners are taking their customers for granted. The Castle Hotel is an old building with charm and character that befits its setting among the Shropshire Hills. The staff are pleasant and, breakfast was very good indeed, but there the positives end. Our room (#9) was a tiny corner attic conversion that is so narrow that the slopping roof-line cuts into the corner of the door. The only place two tall residents can stand upright is directly next to the wall on the right, for the six foot or so space to the bed, which itself is positioned beneath slopping dormer roof-lines. There are bedside tables and a sideboard, but these can't be reached without stooping down, which is painful for someone with spine problems. I have never stayed in a room anywhere near as small and uncomfortable as this. The small double bed comprises of a 9" high solid-top divan base that presumably once had an accompanying sprung-base top section. The mattress was the foam-block type that one normally finds sold with children' beds. Consequently we did not have the one thing that you might expect from a hotel stay: a decent night's sleep. As an aside, the room was very warm during the night; was overlooked by the dormer window next room along; had cobwebs around the light fittings; had a dirty toilet seat hinge-area; had a loose toilet roll holder; and the shower tap has a mind of its own.
Stayed 1 night in Aug 2019
Response from The Castle Hotel on 19 Aug 2019
I'm sorry you didn't find room 9 to your taste. or expectation. Room 9 is described and sold as a Smaller/Basic double room. It is our smallest bedroom and as such is reflected in its lower budget price. We also have other bedroom categories: Standard, Master & Luxury Suite bedrooms. However it was made clear on booking that you opted to book a Smaller Double. Room 9, whilst does have some height restrictions in areas of the bedroom is a lovely small room with great views out over the hotel gardens. We certainly don't take our customers for granted (please see the vast majority of exceptional reviews we get).

6/10 Okay

G

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

10/10 Excellent

Jim and Sue

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional!
What a lovely hotel. Everything about it was excellent, the staff, the room, the experience. So friendly, polite and helpful, the staff offered a great service. The room was very comfortable and clean, the tea/coffee faciliies were excellent with a bottle of water provided and a bottle flask for use on walks, and ample sachets of tea, coffee, sugar and biscuits. Our breakfast was included in the package and included full English, continental, various alternatives to the full English, and vegetarian and vegan options. It was served by extremely pleasant staff and the food was presented beautifully. Would definitely recommend a visit and stay to this hotel. The views were beautiful from our room and there were lovely garden facilities.
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

10/10 Excellent

Arnold

Stayed 7 nights in Jun 2019

8/10 Good

j

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant and personal small country hotel
Small, independant hotel in a pleasant location, also a pub. Rooms big enough, old building though and not a straight wall in the place. Restaurant was decent enough. Large and well maintained garden for the pub with good views across the valley. free wifi.
Stayed 2 nights in May 2019

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Could do better with beds
Everything was up to a good standard except the bed which was a bit to firm and uncomfortable
Stayed 1 night in Apr 2019

8/10 Good

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room fine, tiny en suite, low ceilings.
All was fine...perhaps a little overpriced.
Stayed 1 night in Apr 2019

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Probably the best hotel in the area.
Booked last minute for one night, really high standards, some great little touches. As all hotels should be run.
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in Mar 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel set in the small town of Bishops Castle. A gem of a hotel with a great relaxing atmosphere.
Stayed 1 night in Mar 2019