Standard Double Room | View from room

Reviews of Ely House Hotel

3 out of 5
Ely House Hotel
53 Tettenhall Road, Wolverhampton, England

Reviews

9.2

Wonderful

Rating 10 - Excellent. 353 out of 551 reviews" "
Rating 8 - Good. 153 out of 551 reviews" "
Rating 6 - Okay. 36 out of 551 reviews" "
Rating 4 - Poor. 5 out of 551 reviews" "
Rating 2 - Terrible. 4 out of 551 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Pamela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service from friendly and helpful staff
Stayed 1 night in Apr 2024
Response from Manager on 6 May 2024
Thanks for the excellent review Pamela, we are delighted to hear how much you enjoyed your stay.

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great hotel! Very 'old school' but the staff is great and will really take care of you. Feels like staying with an old friend.
Stayed 2 nights in Apr 2024
Response from Manager on 6 May 2024
Dear Jason, thank you for the great feedback. We are delighted you felt well looked after and hope to see you again.

8/10 Good

Kathryn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very warm welcome from very friendly and helpful receptionist. She gave us information on local restaurants and also allowed us to leave our car on check out day so we could visit the town.
Stayed 1 night in Apr 2024
Response from Manager on 6 May 2024
Dear Guest, thank you for your kind words, we are glad you had such a positive experience and hope to see you again.

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel only a short 15 to 20 minutes walk into city centre. I was able to check in nearly 3 hours early. I was in Wolverhampton for charity rock festival. Very friendly staff clean rooms, nice breakfast there also a bar, i didn't use the bar. I would definetley use this hotel again.
Stayed 1 night in Apr 2024
Response from Manager on 12 Apr 2024
Dear Steven, we are glad our hotel was conveniently located for your stay and you enjoyed all aspects. We look forward to welcoming you again.

10/10 Excellent

Joy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is where I usually stay when I visit Wolverhampton and have always found it to be a pleasant stay. Claudia always goes out of her way to make me comfortable and welcomed. Despite the property needing a little updating, it is always cleanly presented and retains its character.
Stayed 3 nights in Mar 2024
Response from Manager on 12 Apr 2024
Dear Joy, we always strive to go that extra mile for our guests and are overjoyed to hear how wonderful your stay was. Thank you for your feedback.

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb hotel. Staff were very convenient for our needs
Stayed 1 night in Mar 2024
Response from Manager on 24 Mar 2024
Thank you for the excellent feedback Andrew, we are glad you thoroughly enjoyed your stay.

8/10 Good

Catherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great parking, good location and excellent front of house. Thanks
Stayed 1 night in Mar 2024
Response from Manager on 24 Mar 2024
Dear Catherine, thank you for the great feedback, we hope to see you again.

10/10 Excellent

Rachel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a really nice comfortable over night stay here. Exceptional service and hospitable, helpful staff and good breakfast! Handy for town and civic centre, and in our case The halls for concerts! Thank you to all the great staff who contributed to our enjoyable stay!
Response from Manager on 19 Mar 2024
Dear Rachel, thank you for taking the time to leave us such great feedback. We are delighted to hear how hospitable our staff were in making your stay that more enjoyable. Thank you for the high recommendation and we hope to see you again.

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very helpful and friendly
Stayed 1 night in Mar 2024
Response from Manager on 12 Mar 2024
Thank you for your comments.

10/10 Excellent

Ryland

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First of all, no review would be complete without recognising the incredible efforts of the amazing Claudia who did everything possible to make our stay great. Cheerful, professional and always ready to help - be it at Reception, in the Dining Room or in the Bar. We stayed in Room 12 for just one night on 26 February. The room was large, clean, warm, comfortable and very quiet despite having a window overlooking the main road. In short - great hotel, great room, great bar, great breakfast and awesome staff for whom nothing was too much trouble. With family living in Bilston, we will happily come again when we next visit. Thank you so much.
Stayed 1 night in Feb 2024
Response from Manager on 12 Mar 2024
Dear Guest, thank you for taking the time to leave us such lovely feedback. We are delighted to hear how our staff went above and beyond to ensure your stay was as perfect as possible and look forward to welcoming you again.

10/10 Excellent

Tristan

Stayed 1 night in Feb 2024
Response from Manager on 24 Mar 2024
Thank you for the great score.

10/10 Excellent

Elena Daniela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's was a pleasure to stay there I will come back again soon, personal was very polite and helpful. Thank you
Stayed 1 night in Jan 2024
Response from Manager on 6 Feb 2024
Dear Guest, thank you for the great feedback, we are glad you enjoyed your stay.

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on 6 Feb 2024
Thank you

10/10 Excellent

S

Stayed 1 night in Jan 2024
Response from Manager on 6 Feb 2024
Thank you

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The whole experience was very commendable. The receptionist claudia, was so helpful and very pleasant. She went above and beyond. Breakfast was waitress service, so no walking about with your food. Again the waitress was helpful and pleasant. The 3 stars seem inadequate. Furnishings are great. Impressive. I would recommend Ely House Hotel. It was close to a great restaurant and a charger for the electric car.
Stayed 1 night in Jan 2024
Response from Manager on 16 Jan 2024
Dear James, thank you for taking the time to leave such positive and detailed feedback about your experience. We are delighted to hear how impressed you were and thank you very much for the high recommendation. We hope to see you again.

10/10 Excellent

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on 18 Dec 2023
Thank you for the great score

2/10 Terrible

Claire

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Was ok apart from upstairs was verry loud keep me awake all night banding there feet across the room why walking
Stayed 1 night in Dec 2023
Response from Manager on 15 Dec 2023
Dear Claire, we value honest and genuine feedback but in this case are disappointed you are giving a false and skewed review of your stay after receiving multiple calls and a voicemail from us regarding a missing blanket from your room last night. Apologies we cannot control noise from other guests, however this is the first time we are hearing any such feedback and we didn’t receive any other noise complaints from last night. Had you called or informed staff at the time, they would have been able to assist. Please return our blanket at your earliest convenience or respond to our voicemail.

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Manager on 15 Dec 2023
Thank you, we are glad you enjoyed your stay.

8/10 Good

Sara

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager on 15 Dec 2023
Thank you

10/10 Excellent

linda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time staying at this hotel, excellent staff care. Rooms clean, plenty of plugs and lovely big soft towels. Very good value for money, we will be back 💚
Stayed 1 night in Dec 2023
Response from Manager on 15 Dec 2023
Dear Guest, thank you for your continued support, we are delighted you feel this way and look forward to welcoming you again.

10/10 Excellent

Kate

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on 15 Dec 2023
Thank you

10/10 Excellent

Margaret

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was the best we'd stayed at during the last 10 years of visiting Wolverhampton. Clean, comfy,and nothing too much trouble.
Stayed 1 night in Dec 2023
Response from Manager on 5 Dec 2023
Dear Guest, we are delighted to hear how much you enjoyed your stay with us and hope to see you again soon.

10/10 Excellent

Louise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Manager on 5 Dec 2023
Thank you

10/10 Excellent

Alex

Stayed 1 night in Nov 2023
Response from Manager on 15 Dec 2023
Thank you

8/10 Good

Kelvin

Stayed 1 night in Nov 2023
Response from Manager on 18 Dec 2023
Thank you

10/10 Excellent

Annette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Manager on 5 Dec 2023
Thank you

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A
Stayed 1 night in Nov 2023
Response from Manager on 5 Dec 2023
Thank you

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable stay.
Stayed 1 night in Nov 2023
Response from Manager on 5 Dec 2023
Thank you

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little hotel
Lovely hotel in a grade 2 listed building. Good car park. Room was adequate size, very clean and nicely decorated. Tea/coffee available in the room. Bathroom was also very clean, bath and shower. Shower was powerful and plenty of hot water. Good choice at breakfast with food cooked to order in a well laid out dining room. Small bar, only bottled beer/lager reasonable prices. Finding the room was a little difficult because the fire doors off the landing didnt have numbers on them although the rooms themselves behind the fire doors did. No lift but there are 10 rooms on the ground floor. Would also have preferred mugs not small cups in the room Overall excellent value for money. Special mention to Claudia who goes over and beyond for every customer!
Stayed 1 night in Nov 2023
Response from Manager on 23 Nov 2023
Dear Guest, thank you for taking the time to leave such detailed feedback about your stay. It gives us great pleasure to hear how much you enjoyed all aspects of your experience, whilst receiving outstanding customer service. We hope to see you again.

10/10 Excellent

Graham

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff
Surprised me. Very clean hotel, nice breakfast and Claudia was amazing.
Stayed 1 night in Nov 2023
Response from Manager on 23 Nov 2023
Thank you for the excellent feedback, we are delighted to hear your expectations were exceeded.

10/10 Excellent

Deborah

Stayed 1 night in Nov 2023
Response from Manager on 15 Nov 2023
Thank you for the great score

10/10 Excellent

A

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top Hotel
Visited Wolverhampton for the darts for the 2nd year. Claudia remembered us from last year and was just as welcoming again. Excellent stay, absolutely no complaints. See you again next year!
Stayed 1 night in Nov 2023
Response from Manager on 15 Nov 2023
Dear Guest, we are delighted to hear how perfect your stay was and look forward to welcoming you again next year!

10/10 Excellent

Heidi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Manager on 15 Nov 2023
Thank you for the excellent score!

10/10 Excellent

Adrian

Stayed 1 night in Nov 2023
Response from Manager on 12 Nov 2023
Thank you

8/10 Good

Adele

Stayed 1 night in Nov 2023
Response from Manager on 12 Nov 2023
Thank you

8/10 Good

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and tidy with off street parking, very comfy bed and great location for central Wolverhampton
Stayed 1 night in Nov 2023
Response from Manager on 12 Nov 2023
Dear Matthew, thank you for your kind words, we are glad you enjoyed your stay.

8/10 Good

Matthew

Stayed 2 nights in Nov 2023
Response from Manager on 12 Nov 2023
Thank you

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasure as always
Always a pleasure to stay at Ely House, fantastic welcome from the lovely Claudia you just wouldn't get at a huge chain hotel. Very clean and tidy, off road parking and easy walk back into Wolverhampton.
Stayed 1 night in Oct 2023
Response from Manager on 12 Nov 2023
Dear Guest, we pride ourselves in excellent customer service and are glad you experienced the same. We look forward to welcoming you again.

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel parking was very good and secure. The check in was quick and receptionist very welcomeing. Hotel was very clean in all areas, lovely bar. Room very spacious with a tea& coffee tray. A spacious bathroom, with good quality towels. Breakfast good value, service with a smile. All staff very pleasant. Would definitely recommend.
Stayed 1 night in Oct 2023
Response from Manager on 12 Nov 2023
Dear Guest, thank you for taking the time to share such detailed feedback of your delightful stay. We are thrilled to hear how all aspects exceeded your expectations and hope you to see you again soon.

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Could not fault this hotel, great value, good food and the staff were so nice, a quick Uber got us to the nightlife. Don’t bother looking for another hotel if this one is free!
Stayed 1 night in Oct 2023
Response from Manager on 23 Oct 2023
Dear Andrew, thank you for the great recommendation, we really value your feedback and hope to see you again.

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service
On site parking, good location for our requirements, nice clean room, excellent value for money breakfast and very good staff. Thank you
Stayed 1 night in Oct 2023
Response from Manager on 23 Oct 2023
Dear Guest, thank you for the excellent feedback, we are glad you thoroughly enjoyed your stay.

8/10 Good

Frank

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Much nicer than the outside picture would suggest
Reception staff member was really helpfull and frendly. Room was nice and i slept well. Adaquate car parking but unfortunately no electric car charging points on site in October 2023
Stayed 1 night in Oct 2023
Response from Manager on 23 Oct 2023
Dear Guest, thank you for your kind words. Electric charging points are something we are working in the near future.

10/10 Excellent

John

Stayed 1 night in Oct 2023
Response from Manager on 12 Nov 2023
Thank you

10/10 Excellent

Darren

Stayed 1 night in Oct 2023
Response from Manager on 23 Oct 2023
Thank you for the review

10/10 Excellent

Adam

Stayed 1 night in Oct 2023
Response from Manager on 23 Oct 2023
Thank you for your review

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night stay
Stayed for one night as we were picking up a new car from Wolverhampton. Hotel is in a quieter part of Wolverhampton with plenty of free parking. Hotel is spotlessly clean and room was great with excellent bathroom facilities. Excellent choice at breakfast and really tasty. This Hotels real asset though is Claudia the receptionist who is absolutely delightful, helpful and friendly.
Stayed 1 night in Sep 2023
Response from Manager on 8 Oct 2023
Dear David, thank you for taking the time to leave us such lovely comments. It gives us great pleasure to hear how much you appreciated the efforts of our staff members, whilst enjoying a clean and comfortable stay.

10/10 Excellent

Stephen

Stayed 1 night in Sep 2023
Response from Manager on 8 Oct 2023
Thank you for the excellent review score.

10/10 Excellent

Jacky

Liked: Cleanliness
Stayed 1 night in Sep 2023
Response from Manager on 26 Sept 2023
Thank you

6/10 Okay

Sara

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
clean, basic but dated!
clean but very dated and very basis. Beautiful breakfast but dining room felt like I had gone back in time
Stayed 1 night in Sep 2023
Response from Manager on 14 Sept 2023
Dear Guest, we are pleased to hear you enjoyed a delicious breakfast in our restaurant. What you are calling dated, most people would refer to as having class and character- this is what differentiates us from larger hotels. We hope you choose to stay with us again.

8/10 Good

Donavan

Business traveller
Liked: Cleanliness, staff & service
Ely House
The room was smaller than expected. The bed and pillows were uncomfortable, but overall a great little place. The service was above and beyond, so that was very refreshing. The breakfast was absolutely locked to perfection 😊
Stayed 1 night in Sep 2023
Response from Manager on 14 Sept 2023
Dear Guest, we are glad you thoroughly enjoyed your cooked breakfast, along with excellent customer service, thank you for the feedback. As we are a boutique hotel, our rooms do vary is style and size but this is what differentiates us from larger chains. In future, you can always use the special request section if space is a priority.