Biltmore Village Hotels, Asheville

"A beautiful property in an amazing setting! The Inn is a wonderful destination! Beautifully landscaped with high end finishes, the rooms are comfortable, very clean and well appointed! The staff, from the valet to the housekeeping, front desk to the restaurant are exceptional! Come and enjoy the mountains with a glass of wine and relax! On the property of the Biltmore, the is plenty to see and do! We intend to make this a 2x years experience."

"The Grove Park Inn used to be a five star property. It’s a 3 at best today. We went to the GPI to celebrate my son’s birthday. Just to hit the high notes, the service from the staff was terrible. They obviously have very little training in hospitality. Absolutely no enthusiasm by the person in the Cafe, the Concierge, or the wait staff. Additionally, the Edison restaurant was a big disappointment. Our waiter rushed us through our dinner, even though there were very few guests in the restaurant. We ordered drinks and my son ordered a Sour Pineapple Cherry beer. The waiter brought out a completely different beer. We tracked him down to let him know and he informed us that they did not have beer he ordered. He scooped up the beer glass and can without a word. He did not offer another alternative. Secondly, the television in the restaurant was tuned to a very divisive and controversial political channel. I was shocked. The local restaurants in my hometown know better than this. Additionally, our room was dirty. The bathroom floor was sticky and we found a dead bug, M & Ms and and old cough drop on the floor around the beds. Our hotel room was only serviced once during our four day stay. The Spa was also dirty and extremely dated. There was an old comb, the lining of a women’s swimsuit, and most disgusting, someone blew their nose in the cold plunge tub and we had to find someone to remove it. So, no cold plunge for us. The “Spa” robes were horrible. Will not return. "

"The hotel is located within walking distance of alot of shops and restaraunts. The room was a little small but very nice. It had a beautiful Mountain View. The rooftop restaurant and pool ale had great views. They provide little ice bags instead of having a ice machine which was neat. We stayed one night to go to a show at the Orange peel which was 3 doors down. Easy walk. We arrived 2 hours early and wanted to check in so I called hotel and they said the room was ready to come on. "

"Clean, quiet and more space than a hotel room."

"Very helpful staff; beautiful property convenient to the heart of Asheville."

"The staff was not friendly at all.Couldn't answer any of our questions concerning the area that we were in and no advice on where to go"

"The room was beautiful and very clean. It’s in a great location to access everything in Downtown. "

"Great location. "

"Yes "