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Reviews of Crown Royale Hotel

3.5 out of 5
Crown Royale Hotel
Capitol Drive, San Jose, Balanga

Reviews

7.4

Good

Rating 10 - Excellent. 16 out of 53 reviews" "
Rating 8 - Good. 21 out of 53 reviews" "
Rating 6 - Okay. 5 out of 53 reviews" "
Rating 4 - Poor. 4 out of 53 reviews" "
Rating 2 - Terrible. 7 out of 53 reviews" "

7.4/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Mary Angelica

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs are very accomodating.
Stayed 1 night in Jan 2024
Response from Crown Royale Hotel on 5 Mar 2024
Dear Sir/Madam, Mabuhay! Greetings from Crown Royale Hotel! Thank you for taking the time to review our property. Your comments are very much valued and we appreciate your reviews regarding our customer service. Our staff is well- trained to provide only the best quality in customer service that you deserve. In behalf or our management, we would like to extend our gratitude for staying with us. We are hoping to see and serve you again. Thank you & God bless. Best Regards, Crown Royale Hotel

10/10 Excellent

Mona

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Crown Royale Hotel on 5 Mar 2024
Dear Sir/Madam, Mabuhay! Greetings from Crown Royale Hotel! Thank you for taking the time to review our property. Your comments are very much valued and we appreciate your reviews regarding our customer service. Our staff is well- trained to provide only the best quality in customer service that you deserve. In behalf or our management, we would like to extend our gratitude for staying with us. We are hoping to see and serve you again. Thank you & God bless. Best Regards, Crown Royale Hotel

10/10 Excellent

Randy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was great
Stayed 2 nights in Jul 2023
Response from Crown Royale Hotel on 5 Aug 2023
Dear Sir Mark, Mabuhay! Greetings from Crown Royale Hotel! Thank you for taking the time to review our property. Your comments are very much valued and we appreciate your reviews regarding our customer service. Our staff is well- trained to provide only the best quality in customer service that you deserve. In behalf or our management, we would like to extend our gratitude for staying with us. We are Hoping to see and serve you again. Thank you & God bless. Best Regards, Crown Royale Hotel

10/10 Excellent

Gloryann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 11 nights in May 2023
Response from Crown Royale Hotel on 8 July 2023
Dear Sir/Madam, Mabuhay! Greetings from Crown Royale Hotel! Thank you for taking the time to review our property. Your comments are very much valued and we appreciate your reviews regarding our customer service. Our staff is well- trained to provide only the best quality in customer service that you deserve. In behalf or our management, we would like to extend our gratitude for staying with us. We are Hoping to see and serve you again. Thank you & God bless. Best Regards, Crown Royale Hotel

10/10 Excellent

Conrado

Stayed 3 nights in Feb 2023
Response from Crown Royale Hotel on 4 Apr 2023
Dear Sir/Madam, Greetings of Peace from Crown Royale Hotel! Thank you for taking the time to review our property. Your comments are very much valued and we appreciate your reviews regarding our customer service. Our staff is well-trained to provide only the best customer service you deserve. On behalf of our management, we would like to extend our gratitude for staying with us. We hope to see and serve you again. Thank you & God bless.Best Regards, Crown Royale Hotel

8/10 Good

Verified traveller

Liked: Staff & service
Not your first choice
Our stay was short-lived as we transferred over to the Plaza Hotel. Two reasons: our family was there so it was convenient to be closer (although it's less than a km away) but because we did not find our room to be that comforting - the couch had a dried fluid stain on it and the room/hotel could use some renovations.
Stayed 2 nights in Jan 2023
Response from Crown Royale Hotel on 3 Mar 2023
Dear Sir/Madam, Mabuhay! Greetings from Crown Royale Hotel! Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service. In behalf of our management, we would like to extend our apology for the inconvenience it has brought you during your stay. Rest Assured that all your concern will be discuss with the management and we'll work hard to fix the issue you experienced. Thanks for letting us know. And, still we would like to thank you for staying with us. We are Hoping to see and serve you again. Thank you & God bless. Best Regards, Crown Royale Hotel

10/10 Excellent

maria

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jun 2022
Response from Crown Royale Hotel on 12 June 2022
Dear Sir/Madam, Greetings of Peace from Crown Royale Hotel! Thank you for taking the time to review our property. Your comments are very much valued and we appreciate your reviews regarding our customer service. Our staff is well- trained to provide only the best quality in customer service that you deserve. In behalf or our management, we would like to extend our gratitude for staying with us. We are Hoping to see and serve you again. Thank you & God bless. Best Regards, Crown Royale Hotel

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from Hubert on 14 Nov 2021
Thank you for staying with us mam/sir. We hope we achieved our goal in making your stay memorable bu bproviding good service. we are open for any feedback to further improve our service. Thank you and GOD Bless. See us again. Yours in Service, Hubert John P. Jamison Resident Manager

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very friendly and very helpful! We had a small issue with the room and they took care of us immediately! I highly recommend this hotel for your stay in Balanga, it’s close to the city centre, restaurants and cafes, But most of all I was impressed with the service from the staff!
Stayed 1 night in Mar 2021
Response from Crown Royale Hotel on 23 Mar 2021
Dear Sir/Madam, Greetings of Peace from Crown Royale Hotel! Thank you for taking the time to review our property. Your comments are very much valued and we appreciate your reviews regarding our customer service. Our staff is well- trained to provide only the best quality in customer service that you deserve. In behalf or our management, we would like to extend our gratitude for staying with us. We are Hoping to see and serve you again. Thank you & God bless. Best Regards, Crown Royale Hotel

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Proximity to all place of interest. Should updates room old air conditioning units its too old and noisy , should have more new selections for breakfast menus
Stayed 2 nights in Feb 2020
Response from Malyn Ignacio-Tubig on 19 Mar 2020
Dear Sir/Madam, Greetings of Peace from Crown Royale Hotel! Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service. In behalf of our management, we would like to extend our apology for the inconvenience it has brought you during your stay. Rest Assured that all your concern will be discuss with the management and we'll work hard to fix the issue you experienced. Thanks for letting us know. And, still we would like to thank you for staying with us. We are Hoping to see and serve you again. Thank you & God bless. Best Regards, Crown Royale Hotel

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff were attentive and polite and the check in abd out was efficient
Stayed 3 nights in Feb 2020
Response from Malyn Ignacio-Tubig on 13 Feb 2020
Dear Sir/Madam, Greetings of Peace from Crown Royale Hotel! Thank you for taking the time to review our property. Your comments are very much valued and we appreciate your reviews regarding our customer service. Our staff is well- trained to provide only the best quality in customer service that you deserve. In behalf or our management, we would like to extend our gratitude for staying with us. We are Hoping to see and serve you again. Thank you & God bless. Best Regards, Crown Royale Hotel

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2020
Response from Malyn Ignacio-Tubig on 13 Feb 2020
Dear Sir/Madam, Greetings of Peace from Crown Royale Hotel! Thank you for taking the time to review our property. Your comments are very much valued and we appreciate your reviews regarding our customer service. Our staff is well- trained to provide only the best quality in customer service that you deserve. In behalf or our management, we would like to extend our gratitude for staying with us. We are Hoping to see and serve you again. Thank you & God bless. Best Regards, Crown Royale Hotel

8/10 Good

Julie, Laguna

Travelled with family
Liked: Cleanliness, property conditions & facilities
Clean room
Stayed 1 night in Jan 2020
Response from Malyn Ignacio-Tubig on 21 Jan 2020
Dear Sir/Madam, Greetings of Peace from Crown Royale Hotel! Thank you for taking the time to review our property. Your comments are very much valued and we appreciate your reviews regarding our customer service. Our staff is well- trained to provide only the best quality in customer service that you deserve. In behalf or our management, we would like to extend our gratitude for staying with us. We are Hoping to see and serve you again. Thank you & God bless. Best Regards, Crown Royale Hotel

8/10 Good

Romeo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location is good.
Stayed 1 night in Dec 2019
Response from Malyn Ignacio - Tubig on 31 Dec 2019
Dear Sir/Madam, Greetings of Peace from Crown Royale Hotel! Thank you for taking the time to review our property. Your comments are very much valued and we appreciate your reviews regarding our customer service. In behalf or our management, we would like to extend our gratitude for staying with us. We are Hoping to see and serve you again. Thank you & God bless. Best Regards, Crown Royale Hotel

8/10 Good

Jack, Michigan

Liked: Staff & service
old hotel with very nice features.. staff was very nice.. Hotel has cockroaches not super bad but be aware..
Stayed 2 nights in Dec 2019
Response from Malyn Ignacio - Tubig on 26 Dec 2019
Dear Sir/Madam, Greetings of Peace from Crown Royale Hotel! Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service. In behalf of our management, we would like to extend our apology for the inconvenience it has brought you during your stay. Rest Assured that all your concern will be discuss with the management and we'll work hard to fix the issue you experienced. Thanks for letting us know. And, still we would like to thank you for staying with us. We are Hoping to see and serve you again. Thank you & God bless. Best Regards, Crown Royale Hotel

6/10 Okay

Verified traveller

Travelled with family, Travelled with group
Liked: Staff & service, amenities
Staffs were accomodating.
Stayed 1 night in Nov 2019
Response from Malyn Ignacio - Tubig on 8 Nov 2019
Dear Sir/Madam, Greetings of Peace from Crown Royale Hotel! Thank you for taking the time to review our property. Your comments are very much valued and we appreciate your reviews regarding our customer service. Our staff is well- trained to provide only the best quality in customer service that you deserve. In behalf or our management, we would like to extend our gratitude for staying with us. We are Hoping to see and serve you again. Thank you & God bless. Best Regards, Crown Royale Hotel

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Avoid Like the Plague
“Old” does not begin to describe it. If you told me the Bataan death march began here I’d believe it. Bed -uncomfortable. Water pressure -poor. No hot water in bathroom sink. None (or hot water not working) in shower. Wall AC unit much better at making noise than cooling room. Window curtains do not keep out the light. Light switch caked with dirt. One of the worst hotels of my life.
Stayed 1 night in Sep 2019
Response from Malyn Ignacio - Tubig on 30 Sept 2019
Dear Sir/Madam, Greetings of Peace from Crown Royale Hotel! Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service. In behalf of our management, we would like to extend our apology for the inconvenience it has brought you during your stay. Rest Assured that all your concern will be discuss with the management and we'll work hard to fix the issue you experienced. Thanks for letting us know. And, still we would like to thank you for staying with us. We are Hoping to see and serve you again. Thank you & God bless. Best Regards, Crown Royale Hotel

8/10 Good

EMILY

Liked: Cleanliness, property conditions & facilities, room comfort
We should always check what are they put on the room.On our 2nd day of stay luckily i check how many face towel the gave to us cause during our check out they want to charge us coz luck of 2 face towel, so i told them that they only gave us only 1 face towel.
Stayed 2 nights in Jul 2019
Response from Malyn Ignacio - Tubig on 19 July 2019
Dear Sir/Madam, Greetings of Peace from Crown Royale Hotel! Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service. In behalf of our management, we would like to extend our apology for the inconvenience it has brought you during your stay. Rest Assured that all your concern will be discuss with the management and we'll work hard to fix the issue you experienced. Thanks for letting us know. And, still we would like to thank you for staying with us. We are Hoping to see and serve you again. Thank you & God bless. Best Regards, Crown Royale Hotel

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from Malyn Ignacio on 5 July 2019
Dear Sir/Madam, Greetings of Peace from Crown Royale Hotel! Thank you for taking the time to review our property. Your comments are very much valued and we appreciate your reviews regarding our customer service. Our staff is well- trained to provide only the best quality in customer service that you deserve. In behalf or our management, we would like to extend our gratitude for staying with us. We are Hoping to see and serve you again. Thank you & God bless. Best Regards, Crown Royale Hotel

8/10 Good

JON, Mandaluyong, NCR. Philippines.

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I first stayed here some 15 years ago. Things have changed in the area for sure, but the Hotel is much as I remembered it. We stayed in a Majestic Suite and it was a nice room, so I would recommend it. What didn't impress me is the Compendium in the room, stating rates for transport was not current and did not match the front desk copy. Fortunately the Hotel honoured the room compendium which is just as well, as it was already expensive at Php4500 so we could make a return trip to Mt. Samat. In fairness it is for a minivan serving 1-8 people, but of course for 1 or 2 it is expensive. There is no taxi or Grab service in Balanga City and a tricycle is probably not a good choice for that journey. The Hotel seems popular for weddings and other functions and seems well set up for those events.
Stayed 3 nights in May 2019
Response from Malyn Tubig on 13 May 2019
Dear Sir/Madam, Greetings from Crown Royale Hotel! Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service. In behalf of our management, we would like to extend our apology for the inconvenience it has brought you during your stay. Rest Assured that all your concern will be discuss with the management and we'll work hard to fix the issue you experienced. Thanks for letting us know. And, still we would like to thank you for staying with us. We are Hoping to see and serve you again. Thank you & God bless. Best Regards, Crown Royale Hotel

2/10 Terrible

Verified traveller

Stayed 1 night in May 2019
Response from Malyn Tubig on 13 May 2019
Dear Sir/Madam, Greetings from Crown Royale Hotel! Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service. In behalf of our management, we would like to extend our apology for the inconvenience it has brought you during your stay. Rest Assured that all your concern will be discuss with the management and we'll work hard to fix the issue you experienced. Thanks for letting us know. And, still we would like to thank you for staying with us. We are Hoping to see and serve you again. Thank you & God bless. Best Regards, Crown Royale Hotel

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities
Room water was not potable. Front desk had zero advice on what to do in the city, and had no maps to offer.
Stayed 2 nights in Apr 2019
Response from Malyn Ignacio - Tubig on 4 May 2019
Dear Sir/Madam, Greetings from Crown Royale Hotel! Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service. In behalf of our management, we would like to extend our apology for the inconvenience it has brought you during your stay. Rest Assured that all your concern will be discuss with the management and we'll work hard to fix the issue you experienced. Thanks for letting us know. And, still we would like to thank you for staying with us. We are Hoping to see and serve you again. Thank you & God bless. Best Regards, Crown Royale Hotel

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
The hotel is definitely a nice hotel to stay in with their upgraded rooms, great breakfast, beautiful lobby, and excellent customer service. Special mention to hotel supervisor Hubert who went out of his way to help me recover the USB we left in our hotel room!
Stayed 1 night in Mar 2019
Response from Malyn Ignacio-Tubig on 23 Mar 2019
Dear Sir / Madam, Greetings from Crown Royale Hotel! Thank you for taking the time to review our property. Your comments are very much valued and we appreciate your reviews regarding our customer service. Our staff is well- trained to provide only the best quality in customer service that you deserve. In behalf or our management, we would like to extend our gratitude for staying with us. We are Hoping to see and serve you again. Thank you & God bless. Best Regards, Crown Royale Hotel

2/10 Terrible

Fyae

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Feb 2019
Response from Malyn Tubig - Reservation Officer on 22 Feb 2019
Dear Sir/Madam, Greetings from Crown Royale Hotel! Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service. In behalf of our management, we would like to extend our apology for the inconvenience it has brought you during your stay. Rest Assured that all your concern will be discuss with the management and we'll work hard to fix the issue you experienced. Thanks for letting us know. And, still we would like to thank you for staying with us. We are Hoping to see and serve you again. Thank you & God bless. Best Regards, Crown Royale Hotel

8/10 Good

Oscar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019
Response from Malyn Tubig - Reservation Officer on 19 Feb 2019
Dear Sir / Madam, Greetings from Crown Royale Hotel! Thank you for taking the time to review our property. Your comments are very much valued and we appreciate your reviews regarding our customer service. Our staff is well- trained to provide only the best quality in customer service that you deserve. In behalf or our management, we would like to extend our gratitude for staying with us. We are Hoping to see and serve you again. Thank you & God bless. Best Regards, Crown Royale Hotel

4/10 Poor

Enjoy Faith

Disliked: Cleanliness, property conditions & facilities, room comfort
Noisy Karaoke, Cockroaches in the room
This hotel needs a lot of improvement. Cockroaches in the room. Key card not working. Only 1 elevator. Room is so dark and gloomy. And worst is there are karaoke beside the rooms and they are very noisy. Had stomach upset after breakfast. Only good thing is the location.
Stayed 3 nights in Feb 2019
Response from Malyn Tubig - Reservation Officer on 19 Feb 2019
Dear Sir/Madam, Greetings from Crown Royale Hotel! Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service. In behalf of our management, we would like to extend our apology for the inconvenience it has brought you during your stay. Rest Assured that all your concern will be discuss with the management and we'll work hard to fix the issue you experienced. Thanks for letting us know. And, still we would like to thank you for staying with us. We are Hoping to see and serve you again. Thank you & God bless. Best Regards, Crown Royale Hotel

6/10 Okay

lucky

Liked: Cleanliness
Disliked: Room comfort
Not the best value.
Other guests had dogs that barked most of the night. We complained several times but they said there was nothing they could do. I guess we were not a very high priority. Fairly nice rooms and lobby, but no hot water, and many stairs. There are better options in the area.
Stayed 1 night in Feb 2019
Response from Malyn Ignacio-Tubig on 12 Feb 2019
Dear Sir/Madam, Greetings from Crown Royale Hotel! Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service. In behalf of our management, we would like to extend our apology for the inconvenience it has brought you during your stay. Rest Assured that all your concern will be discuss with the management. And, still we would like to thank you for staying with us. We are Hoping to see and serve you again. Thank you & God bless. Best Regards, Crown Royale Hotel

8/10 Good

Jun, Caloocan City

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very accomodating staff and very good ambiance
Stayed 2 nights in Dec 2018
Response from Malyn Ignacio - Tubig on 29 Dec 2018
Dear Sir / Madam, Greetings from Crown Royale Hotel! Thank you for taking the time to review our property. Your comments are very much valued and we appreciate your reviews regarding our customer service. Our staff is well- trained to provide only the best quality in customer service that you deserve. In behalf or our management, we would like to extend our gratitude for staying with us. We are Hoping to see and serve you again. Thank you & God bless. Best Regards, Crown Royale Hotel

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Stayed 1 night in Dec 2018
Response from Malyn Ignacio - Tubig on 29 Dec 2018
Dear Sir / Madam, Greetings from Crown Royale Hotel! Thank you for taking the time to review our property. Your comments are very much valued and we appreciate your reviews regarding our customer service. Our staff is well- trained to provide only the best quality in customer service that you deserve. In behalf or our management, we would like to extend our gratitude for staying with us. We are Hoping to see and serve you again. Thank you & God bless. Best Regards, Crown Royale Hotel

10/10 Excellent

Verified traveller

Liked: Property conditions & facilities
Stayed 4 nights in Oct 2018
Response from Malyn Tubig - Reservation Officer on 5 Nov 2018
Dear Sir / Madam, Greetings from Crown Royale Hotel! Thank you for taking the time to review our property. Your comments are very much valued and we appreciate your reviews regarding our customer service. Our staff is well- trained to provide only the best quality in customer service that you deserve. In behalf or our management, we would like to extend our gratitude for staying with us. We are Hoping to see and serve you again. Thank you & God bless. Best Regards, Crown Royale Hotel

10/10 Excellent

Eleanor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from Malyn Tubig - Reservation Officer on 21 Oct 2018
Dear Sir / Madam, Greetings from Crown Royale Hotel! Thank you for taking the time to review our property. Your comments are very much valued and we appreciate your reviews regarding our customer service. Our staff is well- trained to provide only the best quality in customer service that you deserve. In behalf or our management, we would like to extend our gratitude for staying with us. We are Hoping to see and serve you again. Thank you & God bless. Best Regards, Crown Royale Hotel

8/10 Good

Vincent

Liked: Staff & service, room comfort
Nice location and quiet environment. Room amenities limited and not replenish.
Response from Malyn I. Tubig - Reservation Officer on 13 May 2018
Dear Sir/Madam, Greetings from Crown Royale Hotel! Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service. In behalf of our management, we would like to extend our apology for the inconvenience it has brought you during your stay. Rest Assured that all your concern will be discuss with the management. And, still we would like to thank you for staying with us. We are Hoping to see and serve you again. Best Regards, Crown Royale Hotel

6/10 Okay

Verified traveller

Room Issues
Shower handle was broken, had to use the hand held unit in the tub to shower. I'm 70 years old so difficult to squat in the shower and hold a 2' shower hose over you to bathe. Parking was difficult. Had to tip a security officer to get into a parking place.
Stayed 1 night in Apr 2018
Response from Malyn I. Tubig - Reservation Officer on 13 May 2018
Dear Sir/Madam, Greetings from Crown Royale Hotel! Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service. In behalf of our management, we would like to extend our apology for the inconvenience it has brought you during your stay. Rest Assured that all your concern will be discuss with the management. And, still we would like to thank you for staying with us. We are Hoping to see and serve you again. Best Regards, Crown Royale Hotel

10/10 Excellent

Josephine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Malyn I. Tubig - Reservation Officer on 13 May 2018
Dear Sir/Madam, Greetings from Crown Royale Hotel! Thank you for taking the time to review our property. Your comments are very much valued and we appreciate your reviews regarding our customer service. Our staff is well- trained to provide only the best quality in customer service that you deserve. In behalf or our management, we would like to extend our gratitude for staying with us. We are Hoping to see and serve you again. Thank you & God bless. Best Regards, Crown Royale Hotel

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Worst hotel ever.
Under construction and you can not stay 8am to 8pm due to noicy
Stayed 4 nights in Mar 2018
Response from Malyn I. Tubig - Reservation Officer on 21 Mar 2018
Dear Sir/Madam, Greetings from Crown Royale Hotel! Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service. In behalf of our management, would like to extend our apology for the inconvenience it has brought you during your stay. And, still we would like to thank you for staying with us. We are Hoping to see and serve you again. Best Regards, Crown Royale Hotel

8/10 Good

Jossie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money
The hotel was situated in an accessible area, near restaurants and close to the center of the city. We were greeted warmly by the staff despite a very late check-in. Our rooms were situated on the first floor which was an advantage as we have seniors with us. The rooms were clean and had all the basic amenities but looked a bit run down. The free wifi was fast. The breakfast choices were many and the food was great. Overall it was a nice experience as this was our first time to stay in the hotel.
Response from Malyn I. Tubig - Reservation Officer on 21 Mar 2018
Dear Sir/Madam, Greetings from Crown Royale Hotel! Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service. Our staff is trained to provide only the best in customer service. Thank you for staying with us. We are Hoping to see and serve you again. Best Regards, Malyn I. Tubig Reservation Officer

8/10 Good

conrado jr

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2017

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Stayed 1 night in Dec 2017

10/10 Excellent

Rico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2017

10/10 Excellent

Tierra, Illinois

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Warm and friendly staff. Nice location. Close to restaurants and mall
Stayed 2 nights in Nov 2017
Response from Malyn I. Tubig - Reservation Officer on 12 Mar 2018
Dear Ms. Tierra, Greetings from Crown Royale Hotel! Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service. Our staff is trained to provide only the best in customer service. Thank you for staying with us. We are Hoping to see and serve you again. Best Regards,

2/10 Terrible

P.Cooper, Vero Beach

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
very extremly loud events at there called hotel.
waste of money
Stayed 1 night in Oct 2017
Dear Sir/Madam, Greetings from Crown Royale Hotel! Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service. We will look forward for your concers. Thank you for staying with us. We are Hoping to see and serve you again. Best Regards, Malyn I. Tubig Reservation Officer

2/10 Terrible

P. Cooper, Vero Beach

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
bad experience. very noisy hotel. dirty . old .
shut not in hotels.com
Stayed 3 nights in Oct 2017
Dear Sir/Madam, Greetings from Crown Royale Hotel! Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service. We will look forward for your concers. Thank you for staying with us. We are Hoping to see and serve you again. Best Regards, Malyn I. Tubig Reservation Officer

2/10 Terrible

Pierre

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never again.
This Hotel is not an Hotel. Never again.
Stayed 2 nights in Oct 2017
Dear Sir/Madam, Greetings from Crown Royale Hotel! Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service. We will look forward for your concers. Thank you for staying with us. We are Hoping to see and serve you again. Best Regards, Malyn I. Tubig Reservation Officer

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff. Good facility. Within town proper. Near food establishments
Stayed 1 night in Sep 2017
Response from Malyn I. Tubig - Reservation Officer on 21 Nov 2017
Dear Sir/Madam, Greetings from Crown Royale Hotel! Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service. Our staff is trained to provide only the best in customer service. Thank you for staying with us. We are Hoping to see and serve you again. Best Regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
My stay
It's good sort from the aircon.
Stayed 1 night in Aug 2017
Dear Sir/Madam, Greetings from Crown Royale Hotel! Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service. Our staff is trained to provide only the best in customer service.Thank you for staying with us. We are Hoping to see and serve you again. Best Regards, Malyn, Reservation Officer

4/10 Poor

Verified traveller

Quality went downhill
Music TOO loud in the conference room, towels are low quality, room accommodations were mediocre.
Stayed 2 nights in Jun 2017

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was very clean. The staff was very friendly. The food was really good.

8/10 Good

Gladys, Pasay City

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceeded service expectation
Fast check in and check out. All of the staff were friendly and fast in delivering service from the lobby, to housekeeping service and dining at silver restau. Would recommend to anyone who wishes to have a night at bataan. Hope you would continue the good work. From room 106 :)
Response from Coleen Reyes on 3 Apr 2017
Thank you for Staying with us

4/10 Poor

Nobu, Japan

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
今回で3回目の滞在でした。Wi-Fiがあまりつながらなかった。 部屋が　清潔感が感じられなかつた、朝から隣りのへやで工事を をしていて　テレビの音が聞こえないくらい　騒音がうるさかった。
Stayed 1 night in Jun 2019
Response from Malyn Tubig on 29 June 2019
親愛なるサー/マダム、 クラウンロイヤルホテルからの平和の挨拶！ 私たちの財産を見直す時間を割いていただきありがとうございます、あなたのコメントは非常に高く評価されています。 私達は私達のカスタマーサービスに関してあなたのコメントに感謝します。 当社の経営陣を代表して、ご滞在中にご不便をおかけしましたことをお詫び申し上げます。 あなたの心配事すべてが経営陣と議論されるであろうことを安心してください、そして、我々はあなたが経験した問題を解決するために一生懸命働きます。 知らせてくれてありがとう。 それでも、私たちと一緒にいてくれてありがとう。 私たちはあなたに会い、またあなたに仕えることを望んでいます。 ありがとう、そして神のご加護を。 よろしく、クラウンロイヤルホテル Dear Sir/Madam, Greetings of Peace from Crown Royale Hotel! Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service. In behalf of our management, we would like to extend our apology for the inconvenience it has brought you during your stay. Rest Assured that all your concern will be discuss with the management and we'll work hard to fix the issue you experienced. Thanks for letting us know. And, still we would like to thank you for staying with us. We are Hoping to see and serve you again. Thank you & God bless. Best Regards, Crown Royale Hotel