Luxury Hotels & Resorts in Bal Harbour

"Clean room, gave us a riverview, staff was friendly "

"The room and property is very clean. The food at the restaurant is very good and priced well. Staff is friendly and accommodating.Convenient market in the lobby for snacks. Pool area was clean and well kept. Surprisingly we did not hear airplanes in our room with the close proximity to the airport. Will definitely stay here again!"

"The place was clean. The bedding was great. The bed was super comfortable. The shower was great. The location is good highly recommend for the price. It’s a good value."

"Poolside seating was good."

"Yes. No"

"They do have shops in the hotel and a spa. I did do some shopping. And I wish I would have done the spa. "

"Clean "

"Our stay at this hotel was extremely disappointing from start to finish. Throughout our six-day visit, we experienced consistently rude and unhelpful behavior from staff, which made an already difficult situation even worse. Our initial room had a strong sewage smell, forcing us to relocate, which was inconvenient and frustrating. More concerning, during our stay, our passport and cash went missing from our room. While the passports were eventually returned after several stressful hours, the cash was never recovered. The way staff handled this situation was particularly upsetting. Customer service was not only ineffective but also dismissive and rude while we were trying to navigate a very serious issue. A police report has been filed, and the matter is currently under investigation. Overall, this experience felt unsafe, poorly managed, and far below acceptable standards. I would not recommend this hotel."

"Clean room"