2 bars/lounges, rooftop bar, lobby lounge
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Reviews of The Westin Austin Downtown

4 out of 5
The Westin Austin Downtown
310 East 5th Street, Austin, TX

Reviews

8.4

Very good

Rating 10 - Excellent. 573 out of 1000 reviews" "
Rating 8 - Good. 215 out of 1000 reviews" "
Rating 6 - Okay. 90 out of 1000 reviews" "
Rating 4 - Poor. 64 out of 1000 reviews" "
Rating 2 - Terrible. 58 out of 1000 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jennifer

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great location and clean nice hotel. Would stay again.
Stayed 3 nights in Apr 2024

10/10 Excellent

Alexa

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, clean rooms
Stayed 2 nights in Apr 2024

10/10 Excellent

Kristine

Liked: Amenities
Great service
Stayed 2 nights in Apr 2024

4/10 Poor

Linda

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
This hotel is over priced for the type of room and service specifically housekeeping (no service one day and very late the other).
Stayed 3 nights in Apr 2024

8/10 Good

Ricky, Kihei

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room had an excellent view. But the shower leaked water all over the floor. It wasn't caulked property, Im surprised it was undone this way. The toilet was very noisy.
Stayed 2 nights in Apr 2024

6/10 Okay

Rebecca

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very busy with 6th street. The rooms were most definitely not worth the price. Valet only and what they charged us was not what was advertised to be charged. So just a meh from me.
Stayed 4 nights in Apr 2024

10/10 Excellent

Jessica

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved that i got a deal with the continental breakfast! I DID NOT like that valet was the only parking available, there should be guest parking/parking passes for the guest.
Stayed 2 nights in Mar 2024

10/10 Excellent

JODY

Stayed 1 night in Mar 2024

10/10 Excellent

Evan

Stayed 2 nights in Mar 2024

10/10 Excellent

Damian

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient.
Stayed 2 nights in Mar 2024

10/10 Excellent

Katherine

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed here to celebrate my anniversary weekend. Upon arrival the valet staff was friendly and check in was easy. We stayed on the fourth floor and had no issues with the elevators or entering the room. The room was clean and cool. There were no issues other than the toilet not having enough “pressure” when flushing. We had to flush twice each time we used it. Other than that we had no other issues during our stay.
Stayed 2 nights in Mar 2024

10/10 Excellent

Janna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love the Westin!
Stayed 1 night in Mar 2024

10/10 Excellent

Moises

Stayed 1 night in Mar 2024

10/10 Excellent

Nicholas

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful property
Stayed 2 nights in Feb 2024

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
It’s a great location and the hotel was nice and comfortable. Staff were friendly and it was an easy walk to most places. Great stay!
Stayed 3 nights in Feb 2024

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities
Comfy room
Stayed 2 nights in Feb 2024

10/10 Excellent

Heather

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is very nice and the beds are so comfortable. The lobby staff is attentive and we appreciated the champagne upon arrival. The restaurant is good, although we wished that room service was available late night (it ends at 10pm or 11pm). We loved that the food trucks are right around the corner and open almost all day/night. The hotel location is great for getting to 6th street and it's an easy walk to the capitol building. All in all a good stay.
Stayed 3 nights in Jan 2024

10/10 Excellent

Elizabeth

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was great!
Stayed 3 nights in Jan 2024

10/10 Excellent

Crystale

Stayed 1 night in Jan 2024

10/10 Excellent

Olga, Denver

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Dec 2023

10/10 Excellent

Allen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely!!
A wonderful hotel with all the amenities! We enjoyed the bar in the lobby immensely. The Azua Bar at the rooftop was lovely too. Rooms were clean, spacious, and comfortable. Great location!!
Stayed 4 nights in Dec 2023

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

William Rylan Kenneth

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024

10/10 Excellent

Tina

Liked: Amenities
I love my hotel and all staff
Stayed 2 nights in Jan 2024

10/10 Excellent

Tania

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New Year’s Eve Weekend
New Year’s Eve Weekend. Absolutely loved the hotel beautiful. Everyone super attentive and helpful. I would definitely stay here again. The only thing that was disappointing was the fact that we were hotel guests and could not attend the New Year’s Eve Party Rooftop. Apparently tickets to the event were sold on website and social media? However this hotel is not cheap and the fact that we were told the event rooftop had been sold out was unacceptable to me as we were staying there. Events such as these should guarantee hotel guests to attend, make us primary and those that are not staying there, charge them if you want to attend these type of events at your establishment I was very disappointed in this as this was the main focus of our trip
Stayed 3 nights in Dec 2023

10/10 Excellent

Diana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay! Everything was very nice and we enjoyed our stay. Perfect walking distance to many great spots. Only complaint is the valet parking, sometimes it takes 20 minutes to get your car. Would stay again.
Stayed 3 nights in Dec 2023

6/10 Okay

Julia

Liked: Cleanliness
Stayed 1 night in Dec 2023

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Dec 2023

10/10 Excellent

Deborah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay at the Westin Austin Downtown. Our room was comfortable and clean. There were great dining options and the rooftop bar was amazing with beautiful views!
Stayed 2 nights in Dec 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

8/10 Good

Laurie

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023

10/10 Excellent

Crystal

Stayed 1 night in Dec 2023

10/10 Excellent

Fernado

Stayed 1 night in Dec 2023

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
when we arrived the service was exceptional and we were assigned a room, but as we walked into our room we were instantly overwhelmed with a horrible smell. i went to the host and she assigned me a second room, which was perfect until i attempted to turn the power onto the television which did not work. i called the service desk from my personal phone sine the hotel phone didn't work(later learned by the maintenance man that the hand held dive needed to be replaced). lastly the shower floor had a large 4in x 1in gash with rust just waiting for someone to slide their foot across, i was told that it was on the schedule to be repaired soon.per the maintenance man.
Stayed 1 night in Dec 2023

10/10 Excellent

Nicholas

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best check in I've had at a hotel, seamlessly smooth. Very quiet, even being next to the elevator.
Stayed 1 night in Dec 2023

10/10 Excellent

Andre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Fatima

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great experience
Stayed 1 night in Dec 2023

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, amenities
Stayed 1 night in Dec 2023

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The Westin is in a great location...close to the Austin Convention Center and a block away from 6th Streeet. Tons of restaurants and night life nearby. The staff were friendly and helpful. My room was clean and met my expectations relative to the Westin brand.
Stayed 4 nights in Nov 2023

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
It was a wonderful hotel that i will absolutely being coming back to. I wasnt able to go to the Roof bar but restaurant near the lobby was wonderful.
Stayed 1 night in Nov 2023

8/10 Good

Julius

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023

10/10 Excellent

Nicholas

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really excellent stay!
Stayed 2 nights in Nov 2023

10/10 Excellent

Josiah Andrew

Liked: Cleanliness, property conditions & facilities
Very beautiful property
Stayed 1 night in Nov 2023

10/10 Excellent

Gregory

Stayed 2 nights in Nov 2023

10/10 Excellent

Taylor

Liked: Cleanliness, staff & service, property conditions & facilities
I really enjoy this hotel, the staff were so professional and nice. The room is clean very up to date.
Stayed 1 night in Nov 2023

6/10 Okay

Ryan, Hico

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Valet service was expensive and terrible. 30 minute waits to get your car and 15 minute waits to drop off your car and rude valet staff. Would only stay here again if I didn’t have a car.
Stayed 3 nights in Nov 2023

10/10 Excellent

Shayna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Couldn’t have asked for a better stay in Austin. Great location, very friendly helpful service and comfortable clean rooms. Highly recommend. Shoutout to Cindy at the front desk - so kind and accommodating!
Stayed 3 nights in Nov 2023

10/10 Excellent

LORENA BEATRIZ

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Nice staff.
Stayed 1 night in Nov 2023

8/10 Good

Patricia

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was a great place to stay for the cost. Room could have used a deep clean. Staff super nice. Great location downtown. I would definitely stay here again.
Stayed 1 night in Nov 2023