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Reviews of The Quadrant Hotel & Suites

4 out of 5
The Quadrant Hotel & Suites
10 Waterloo Quadrant, Auckland

Reviews

7.6

Good

Rating 10 - Excellent. 313 out of 1001 reviews" "
Rating 8 - Good. 359 out of 1001 reviews" "
Rating 6 - Okay. 182 out of 1001 reviews" "
Rating 4 - Poor. 96 out of 1001 reviews" "
Rating 2 - Terrible. 51 out of 1001 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Todd

Bathroom was dirty and they didn’t service our room correctly.
Stayed 2 nights in Apr 2024
Response from Team Quadrant on 16 Apr 2024
Dear Todd, We are so sorry to hear that your experience with us has not met your expectations. Customer satisfaction is our top priority, and I am truly sorry that was not demonstrated to you. My deepest apologies for any inconvenience we have caused you. Looking forward to welcoming you again.

10/10 Excellent

Shandy

Stayed 1 night in Apr 2024
Response from Team Quadrant on 11 Apr 2024
Thank you for your rating.

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good studio.
Stayed 2 nights in Mar 2024
Response from Team Quadrant on 25 Mar 2024
Thank you your feedback.

2/10 Terrible

Barny

Stayed 1 night in Mar 2024
Response from Team Quadrant on 11 Apr 2024
Dear Guest, We are so sorry to hear that your experience with us has not met your expectations. Customer satisfaction is our top priority, and I am truly sorry that was not demonstrated to you. While we would love the opportunity to regain your trust, we understand how frustrated you must be. My deepest apologies for any inconvenience we have caused you. Looking forward to welcome you again.

6/10 Okay

joaquin

Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
My room was cleaned only once. They tried to cleanse it around 7 o 8: pm just when I was ready to go to sleep. There was always a line of 20 plus to take the elevators
Stayed 5 nights in Mar 2024
Response from T on 17 Mar 2024
Dear Joaquin,Thank you for your feedback. We apologize that certain aspects of your stay were not up to standard and we have passed on your comments to the relevant Departments. We hope to welcome you again in the near future.

10/10 Excellent

Vicki

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was excellent
Stayed 2 nights in Mar 2024
Response from Team Quadrant on 17 Mar 2024
Thank you for your feedback.

8/10 Good

Jess

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Team Quadrant on 17 Mar 2024
Thank you for your feedback.

2/10 Terrible

valerija

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Staff not helpful when asked for assistance with baggage, room was old and inconveniently configured. Appeared to be uncleaned for a while. Dining table legs all scratched and top peeling with oddly matched chairs. Couch had stains on it and ripped. Bathroom very small with bad lighting. Beds uncomfortable. No milk in the fridge. A long wait for the lifts. Balcony? What balcony! Would not recommend.
Stayed 1 night in Mar 2024
Response from Team Quadrant on 17 Mar 2024
Dear Guest, Thank you for your feedback. We apologize that certain aspects of your stay were not up to standard and we have passed on your comments to the relevant Departments. We hope to welcome you again in the near future.

10/10 Excellent

Rondel

Stayed 1 night in Mar 2024
Response from Team Quadrant on 1 Apr 2024
Thank you for your feedback.

6/10 Okay

Rinn

Travelled with partner
Liked: Staff & service
Great location for walking to Spark Arena, Commercial Bay, Queen Street, etc. Friendly staff. Elevators were busy, slow and on the small side. Sometimes only one was working. The room was clean but very tired furnishings and decor, That being said, it was everything we needed for a two night stay in the city. Staff were friendly, valet parking was well priced and convenient, and the bed was very comfortable. The location was worth the price.
Stayed 2 nights in Mar 2024
Response from Team Quadrant on 3 Mar 2024
Dear Rinn, Thank you so much, we sincerely appreciated your sharing the wonderful experience while staying at The Quadrant Hotel & Suites. Our guests and their comfort is very important for us, We look forward to welcoming you back again.

8/10 Good

Coreena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A really cool and convenient little apartment. Had everything we needed including a washer/dryer. Bedroom and living area decent sized but bathroom very small and compact. Still manageable. Doing maintenance on the lift so there would often be a wait to use it. Charged $35 for parking (which I knew about), except our car was parked opposite the driveway about 20m to the side of the hotel, not undercover, and when we checked out they just gave us the keys to get ourselves so not really sure what we paid for. Other than that, enjoyed the stay.
Stayed 2 nights in Feb 2024
Response from Team Quadrant on 3 Mar 2024
Dear Coreena, Thank you so much, we sincerely appreciated your sharing the wonderful experience while staying at The Quadrant Hotel & Suites. Our guests and their comfort is very important for us, We look forward to welcoming you back again.

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from Team Quadrant on 3 Mar 2024
Thank you for your feedback

10/10 Excellent

Jan

Stayed 1 night in Feb 2024
Response from Team Quadrant on 20 Mar 2024
Thank you for the feedback

8/10 Good

Vincent

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Le personnel à la réception est toujours à l'écoute et il fait tout pour arranger les choses. Mais il ne faut pas hésiter à répéter souvent quand on a besoin de quelque chose dans la chambre. La chambre, les équipements, l'emplacement : rien à dire, c'est un bon rapport qualité/prix.
Stayed 6 nights in Jan 2024
Response from Team Quadrant on 6 Feb 2024
Dear Vincent, Thank you so much, we sincerely appreciated your sharing the wonderful experience while staying at The Quadrant Hotel & Suites. We look forward to welcoming you back again.

8/10 Good

Levina - Deborah

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great except the dodgy elevator that would work sometimes or not work and lock you in and turn out the lights. No reply when pushed the alarm button. They are in the process of upgrading them.
Stayed 2 nights in Jan 2024
Response from Team Quadrant on 6 Feb 2024
Dear Levina, We are so sorry to hear that your experience with us has not met your expectations. Customer satisfaction is our top priority, and I am truly sorry that was not demonstrated to you.

8/10 Good

Ngareta

Stayed 1 night in Jan 2024
Response from Team Quadrant on 20 Mar 2024
Thank you for the feedback

10/10 Excellent

Sarah

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was perfect for my needs. Easy check-in and valet parking was well worth it.
Stayed 1 night in Jan 2024
Response from Team Quadrant on 6 Feb 2024
Dear Sarah, Thank you so much, we sincerely appreciated your sharing the wonderful experience while staying at The Quadrant Hotel & Suites. Our guests and their comfort is very important for us, We look forward to welcoming you back again.

6/10 Okay

Matthew

Travelled with group
Stayed 1 night in Jan 2024
Response from Team Quadrant on 6 Feb 2024
Thank you for your feedback..

10/10 Excellent

Alvin

Stayed 1 night in Jan 2024
Response from Team Quadrant on 22 Jan 2024
Thank you for your feedback.

8/10 Good

Maggi

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Team Quadrant on 21 Dec 2023
Thank You

6/10 Okay

vanessa

Liked: Property conditions & facilities
Disliked: Staff & service
Check in didn’t feel welcoming or friendly
Stayed 2 nights in Dec 2023
Response from Team Quadrant on 18 Dec 2023
Dear Vanessa, Thank you for recent review. We regret that we did not deliver our usual standard of service. Our team here is committed to providing high-quality customer service to all of our guests. My deepest apologies for any inconvenience we have caused you. Looking forward to welcoming you again

10/10 Excellent

Ruppal Walia

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very centrally located. Facing a park.Queens street is , skywalk and harbour just a short walk away. Staff is polite and helpful. Room was good
Stayed 1 night in Dec 2023
Response from Team Quadrant on 13 Dec 2023
Dear Guest, Thank you for taking the time to share this positive rating! We will make sure to share this with the team to let them know to keep up the amazing work and hope you'll stop by when you're back in the area!

8/10 Good

Charles

Liked: Staff & service
Pretty solid 3 star property. We liked the location, you're up on a hill but very close to the harbor and downtown. Few options at the bottom of the hill and they are much more expensive.
Stayed 2 nights in Dec 2023
Response from Team Quadrant on 13 Dec 2023
Dear Charles,Thank you so much for your feedback, we sincerely appreciated your sharing the wonderful experience while staying at The Quadrant Hotel & Suites.

10/10 Excellent

Barbara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a surprise to get a room upgrade. Lovely view. We enjoy staying in this hotel. The restaurant offerings are average but in all the hotel is unpretentious and comfortable.
Stayed 1 night in Dec 2023
Response from Team Quadrant on 13 Dec 2023
Dear Barbara, We're thrilled that you had a wonderful stay with us. Your satisfaction is our ultimate goal, and your feedback motivates us to continue delivering exceptional service. We can't wait to host you again and provide another outstanding experience.

6/10 Okay

Amanda

Travelled with family
Liked: Cleanliness, staff & service
This property is next to the Pullman (which is easier to see from the road). Front desk and foyer is clean and staff were pleasant. There were some renovations going on so some noise and visually not nice towards the back of the property where the elevator was. The walk to the city centre is mostly down hill but the walk back is up. Apartment size was very deceptive. The two bedroom I booked was more like a small one bedroom with an open loungeroom that could be closed off with two corner doors. The bathroom and toilet area was very snug at about 1.5m x 2.5m (maybe 3). I had three teens with me so it felt very small. There was lots of tea and coffee but no milk. There was something gross wiped on the wall that I used a wipe to get off. Parking was valet only @$35 NZD. Because I booked through Wotif and gave cash for the parking they couldn't give me a receipt so I asked them for a hand written one. We only had one night here so didn't mind it.
Stayed 1 night in Dec 2023
Response from Team Quadrant on 5 Dec 2023
Dear Amanda,Thank you for your feedback. We apologize that certain aspects of your stay were not up to standard and we have passed on your comments to the relevant Departments. We hope to welcome you again in the near future.

6/10 Okay

Sue

Liked: Staff & service, amenities
There was pubic hair in the bathroom floor, the shower head could not stay up properly and could not adjust the water temperature. But was nice and close to sky tower. And staff was very nice.
Stayed 1 night in Dec 2023
Response from Team Quadrant on 5 Dec 2023
Dear Sue,Thank you for your feedback. We apologize that certain aspects of your stay were not up to standard and we have passed on your comments to the relevant Departments. We hope to welcome you again in the near future

8/10 Good

Michael

Travelled with group
Liked: Amenities, property conditions & facilities
👍
Stayed 1 night in Nov 2023
Response from Team Quadrant on 5 Dec 2023
Thank you ...

6/10 Okay

Jacqui

Business traveller
Disliked: Cleanliness, property conditions & facilities
The Quadrant is old, tired and worn. This is very obvious once you get into your room. Handy location but the feel is like it’s been let go.
Stayed 1 night in Nov 2023
Response from Team Quadrant on 28 Nov 2023
Dear Jacqui, Thanks for your feedback. Sad to see that you felt the room looked little run down. We are progressively refurbishing the hotel with new beds, new lights and lamps with international plugs and adaptors with USB ports, LED lights, new carpets, new stone Kitchen benchtop and splashback and refresher of paint. Looking forward to welcome you again.

6/10 Okay

kathryn

I really enjoyed the Spa and the Room was fine for me, but the shower space is quite small, also very limited crockery and utensils. In addition, not having the Restaurant/Bar/Spa open through the lunchtime period was slightly inconvenient. Overall a good stay for the price.
Stayed 2 nights in Nov 2023
Response from Team Quadrant on 23 Nov 2023
Dear Kathryn, Thank you so much, we sincerely appreciated your sharing the wonderful experience while staying at The Quadrant Hotel & Suites. Our guests and their comfort is very important for us, We look forward to welcoming you back again.

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stay away at all cost
This place makes some motels look like a luxury hotel. The room and the bathroom are very small and not up to 4-star hotel standards. An average size person can barely move around in the bathroom. This hotel desperately needs renovation. The “dining room” furniture is chipped. Walls have dirt on them. The fabric on the dining chairs is ripped in some places. The carpet is old and smelly. The entire room smells moldy.
Stayed 1 night in Nov 2023
Response from Team Quadrant on 19 Nov 2023
Dear Guest, We are so sorry to hear that your experience with us has not met your expectations. Customer satisfaction is our top priority, and I am truly sorry that was not demonstrated to you. While we would love the opportunity to regain your trust, we understand how frustrated you must be. My deepest apologies for any inconvenience we have caused you. Looking forward to welcome you again.

10/10 Excellent

Kirsty

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Room was clean and gorgeous. Easy valet parking and reasonable price. Enjoyed the 11am checkout. Would definitely book again
Stayed 1 night in Nov 2023
Response from Team Quadrant on 16 Nov 2023
Dear Kirsty, Thank you so much, we sincerely appreciated your sharing the wonderful experience while staying at The Quadrant Hotel & Suites. Our guests and their comfort is very important for us, We look forward to welcoming you back again.

6/10 Okay

Jan

Travelled with group
Very convenient location, but the condition of the facilities was quite poor ie threadbare carpet in places, very large dining table used all the space in the sitting area with just 3 plastic chairs. One small sofa, no mirrors in bedroom, tiny bathroom, no seperate toilet for maximum 4 people.
Stayed 1 night in Nov 2023
Response from Team Quadrant on 15 Nov 2023
Dear Jan, We are so sorry to hear that your experience with us has not met your expectations. Customer satisfaction is our top priority, and I am truly sorry that was not demonstrated to you. My deepest apologies for any inconvenience we have caused you. Looking forward to welcome you again

10/10 Excellent

Kaye

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for one night. Comfortable bed, good size room, adequate facilities to eat in if you wanted to. Convenient location to city Centre. The staff at the front desk were very efficient.
Stayed 1 night in Nov 2023
Response from Team Quadrant on 5 Nov 2023
Dear Kaye, Thank you so much, we sincerely appreciated your sharing the wonderful experience while staying at The Quadrant Hotel & Suites. Our guests and their comfort is very important for us, We look forward to welcoming you back again.

4/10 Poor

Jack

Disliked: Cleanliness
I had an aged/outdated room, not clean. And I didn't feel that my feedback has been taken seriously. As a gold member I expected better from Qadrant and Expedia.
Stayed 2 nights in Oct 2023
Response from Team Quadrant on 28 Oct 2023
Dear Jack, thank you for your feedback. And our sincere apologies that certain aspects of your stay were not up to the standard. We have cascaded your comments to the relevant Departments.

8/10 Good

Michurlinn Kalei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2023
Response from Team Quadrant on 22 Oct 2023
Dear Michurlinn, we appreciated your feedback. We're looking forward in welcoming you again.

10/10 Excellent

Janica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Team Quadrant on 22 Oct 2023
Dear Janica, we sincerely appreciated your feedback. We're glad that you've enjoyed your stay with us. We're looking forward to welcoming you again.

10/10 Excellent

Portia

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed my stay The room was just right clean and well maintained Restaurant food was delicious and abundance Staff fabulous Thank you everyone
Stayed 4 nights in Oct 2023
Response from Team Quadrant on 22 Oct 2023
Dear Portia, thank you so much, we sincerely appreciated your sharing the wonderful experience while staying at The Quadrant Hotel & Suites. Our guests and their comfort are very important for us, we look forward to welcoming you back again.

10/10 Excellent

Gerald

Business traveller
Liked: Cleanliness, amenities
Great location and friendly staff
Stayed 1 night in Oct 2023
Response from Team Quadrant on 25 Oct 2023
Hi Gerald, we appreciate your feedback. We're glad you enjoy staying with us. We hope to see you again.

4/10 Poor

Bj

Liked: Staff & service
Disliked: Property conditions & facilities
The property was in a great position to get around. Fantastic customer service. Room was very run down. Daggy carpet. Shower slide loose on the wall. Really needs an update. Bed was clean and comfy. Not all bad. Made up with the great customer service
Stayed 1 night in Oct 2023
Response from Team Quadrant on 17 Oct 2023
Dear Guest, We are so sorry to hear that your experience with us has not met your expectations. Customer satisfaction is our top priority, and I am truly sorry that was not demonstrated to you. While we would love the opportunity to regain your trust, we understand how frustrated you must be. My deepest apologies for any inconvenience we have caused you. Looking forward to welcome you again.

8/10 Good

Kerryn

Travelled with family
Liked: Staff & service
Staff were friendly, helpful and efficient. Checkin was quick and easy. Was able to leave car there after checkout for another 2hrs at no extra cost. Would stay there again.
Stayed 1 night in Oct 2023
Response from Team Quadrant on 8 Oct 2023
Dear Kerryn, thank you so much, we sincerely appreciated your sharing the wonderful experience while staying at The Quadrant Hotel & Suites. We look forward in welcoming you back again.

8/10 Good

Akbar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Sep 2023
Response from Team Quadrant on 4 Oct 2023
Dear Akbar, thank you so much, we sincerely appreciated your feedback. We look forward to welcoming you back again.

8/10 Good

Bradley

Liked: Cleanliness, staff & service
Good value for money
Stayed 3 nights in Sep 2023
Response from Team Quadrant on 1 Oct 2023
Dear Bradley, thank you so much for your feedback we sincerely appreciate it. We hope to see you again.

10/10 Excellent

TIMM

Travelled with family
Liked: Cleanliness, staff & service, amenities
Staff or orsame ,love the parking ,one thing would be good to check the dust in the exstraction as they are full of stuff
Stayed 1 night in Sep 2023
Response from Team Quadrant on 26 Sept 2023
Thank you for your feedback.

4/10 Poor

Sandy

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Felt the place needed a revamp. Bed didn't have enough blankets, also very worn out. Carpet worn and linen
Stayed 1 night in Sep 2023
Response from Team Quadrant on 24 Sept 2023
Dear Sandy, we are very sorry to hear that your experience with us has not met your expectations. Customer satisfaction is our top priority, and we're truly sorry that was not demonstrated to you. While we would love the opportunity to regain your trust, we understand how frustrated you must be. Our deepest apologies for any inconvenience we have caused you. Looking forward to welcoming you again.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service
Very good
Stayed 1 night in Sep 2023
Response from Team Quadrant on 24 Sept 2023
Dear Guest, thank you very much, we sincerely appreciated your wonderful feedback while staying at The Quadrant Hotel & Suites. We look forward to welcoming you back again.

10/10 Excellent

Katrina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Acceptable accommodations. Clean and well presented. Balcony was adequate with beautiful views of the harbor. Room service meal came in plastic containers but good quality and tasty. Would stay here again.
Stayed 1 night in Sep 2023
Response from Team Quadrant on 22 Sept 2023
Dear Katrina, Thank you so much, we sincerely appreciated your sharing the wonderful experience while staying at The Quadrant Hotel & Suites. Our guests and their comfort is very important for us, We look forward to welcoming you back again.

2/10 Terrible

jon

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
there was no internet and i had to supply my own. my vehicle was backed into some boards in the basement. so noisy through the night. people running up and down the corridor. the toilet had used toilet paper everywhere
Stayed 1 night in Sep 2023
Response from Team Quadrant on 22 Sept 2023
Dear Jon, We are so sorry to hear that your experience with us has not met your expectations. Customer satisfaction is our top priority, and I am truly sorry that was not demonstrated to you. My deepest apologies for any inconvenience we have caused you. Looking forward to welcome you again

4/10 Poor

David

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
While the location of the property was useful for us on a single night stop between flights, the quality was a let down. There were stains on the couch, stains on the carpet, stains on the headboard, stains on the curtains. There were no towels in the room, and a big bag of what looked like soiled linen sitting in front of one of the elevator doors on the 9th floor. The bed was comfortable, the included breakfast was good and the staff were friendly, but I wouldn't stay here again.
Stayed 1 night in Sep 2023
Response from Team Quadrant on 17 Sept 2023
Dear David, We are so sorry to hear that your experience with us has not met your expectations. Customer satisfaction is our top priority, and I am truly sorry that was not demonstrated to you. While we would love the opportunity to regain your trust, we understand how frustrated you must be. My deepest apologies for any inconvenience we have caused you. Looking forward to welcome you again

4/10 Poor

Grant

Stayed 1 night in Sep 2023
Response from Team Quadrant on 7 Oct 2023
Dear Grant, appreciate your feedback. And we sincerely apologize for any inconvenience we have caused during your stay.

8/10 Good

Larry

Stayed 1 night in Sep 2023
Response from Team Quadrant on 17 Sept 2023
Thank you