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"Poor view not clean "

"OMG!!! The best ever!!! The first night we got there our room wasn’t clean and we were let in. BUT as soon as I went back to customer service at the front desk, they upgraded us to a BETTER room in a new part of the resort and the room was Amazing!!! We were put in the Waterview side on the 18th floor! The room was so modern and clean!! The bed was comfy and the view was great!!! At the front desk, there was an agent named Neba she was so nice, I wanted to take her home with me!!"

"Beautiful and clean hotel. Definitely will be back"

"Rooms need to be updated"

"Couldn't get a hot meal after 9:30 anywhere in casino . Room service was open until 11 , but closed at 9:30 for no apparent reason. No amenities in room , it was definitely a 1 time stay kinda place. "

"My fiancée and I planned a nice weekend in Atlantic City, but our stay at Bally’s was extremely disappointing. When I booked the hotel, I was told it had recently been renovated and the photos online looked nice, so we were excited for the trip. Unfortunately, the reality was very different. We arrived around noon and, since check-in wasn’t until 3 p.m., I paid an early check-in fee. The check-in staff seemed confused about why we were there early. The elevator felt old and rickety, and when we stepped off, the hallway made it clear the hotel had not been updated in decades. The carpet was stained and worn, and the entire floor smelled strongly of marijuana despite no-smoking signs. When we entered our room, we immediately noticed bugs in the bed. We took a picture and went straight back to the front desk. The staff member was rude and dismissive, simply giving us another room without addressing the issue. The second room was not much better. The floors were old and dirty, the bathroom wallpaper was peeling, and the walls were permanently stained yellow. We were also only given one working key. I returned to the front desk and even offered to pay for an upgrade, but was told no rooms were available. Aside from a brief apology, nothing was done to improve the situation. At checkout, when I mentioned our experience again, the employee questioned why we hadn’t done more as customers to resolve the problems. AVOID at all cost!"

"Everything was amazing! The room was as described (even better looking in person). The cleanliness, the organization, the comfortability, all was incredible! The staff were all overall very polite, inviting while maintaining professionalism. From the Shoppe, the restaurant, the front desk, etc., everyone was great! I even heard of promotions in the future that definitely peaked my interest, and will definitely make me want to stay again in the future. The Shoppe in the hotel itself was amazing! While yes, slightly pricy for my usual budget back home, it offered a wide variety of amazing foods, drinks, snacks, and so on! Surrounding shops (such as ones on the boardwalk) were also pretty good, however most were closed due to the current season not being peak season (summer). The gym was quaint, however properly maintained and comforting for anyone to use! I even got some workouts in, and the equipment was good for me. And, the gym had cleaning supplies for us to maintain the cleanliness once we finished working on whatever we had! Aside from all that, the arcade was incredibly entertaining, with a great (yet quaint) variety of games to make sure every entertainment need was met! The restaurant on site (Kelsey & Kim's Oceanview Dining) & its other location (Sixty lounge) were fun and appealing, with tremendous staff! Overall, I'd rate the experience as my personal favorite with vacationing!"

"Excellent "

"Thanks for a great stay! I received a text about there will be noise due to construction by the N Tower but I slept right through it! I’ve heard worse!!! Thanks again!"