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The Ritz-Carlton, Philadelphia

5.0 star property
Luxury hotel with full-service spa and 24-hour fitness centre

Choose dates to view prices

The Ritz-Carlton, Philadelphia offers a peaceful city center retreat. Unwind at Richel D'Ambria Spa, savor Latin American flavors at Aqimreo, maintain fitness in the 24-hour gym, and stay connected with free WiFi.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Spa
  • Pet-friendly
  • Room service
The current price is AU$543
includes taxes & fees
30 Nov - 1 Dec

Room options

Available filters for rooms
Showing 19 of 19 rooms

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

8.8 out of 10
Excellent
(15 reviews)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 Bedroom, Non Smoking

Junior Suite, 1 Bedroom, Non Smoking

Junior Suite, 1 Bedroom, Non Smoking

8.0 out of 10
Very good
(4 reviews)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
  • 76 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 Double Bed, Non Smoking

1 bedroom, Frette Italian sheets, premium bedding, down duvets

Deluxe Room, 1 Double Bed, Non Smoking

Highlights

Separate sitting area
Soundproofed
Air conditioning
Heating
Connecting rooms available
Club Lounge
Free rollaway/extra beds
Free cots/infant beds
  • 30 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room, 2 Double Beds, Non Smoking

1 bedroom, Frette Italian sheets, premium bedding, down duvets

Superior Room, 2 Double Beds, Non Smoking

Highlights

Separate sitting area
Soundproofed
Air conditioning
Heating
Connecting rooms available
Club Lounge
Free rollaway/extra beds
Free cots/infant beds
  • 34 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed, Non Smoking

1 bedroom, Frette Italian sheets, premium bedding, down duvets

Superior Room, 1 King Bed, Non Smoking

Highlights

Separate sitting area
Soundproofed
Air conditioning
Heating
Connecting rooms available
Club Lounge
Free rollaway/extra beds
Free cots/infant beds
  • 34 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Suite, 1 Bedroom, Non Smoking

1 bedroom, Frette Italian sheets, premium bedding, down duvets

Luxury Suite, 1 Bedroom, Non Smoking

Highlights

Separate sitting area
Soundproofed
Air conditioning
Heating
Connecting rooms available
Club Lounge
Free rollaway/extra beds
Free cots/infant beds
  • 84 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds, Non Smoking

1 bedroom, Frette Italian sheets, premium bedding, down duvets

Superior Room, 2 Double Beds, Non Smoking

9.0 out of 10
Wonderful
(6 reviews)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
  • 34 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, Non Smoking

1 bedroom, Frette Italian sheets, premium bedding, down duvets

Standard Room, 2 Double Beds, Non Smoking

9.0 out of 10
Wonderful
(12 reviews)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
  • 26 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Suite, 1 Bedroom, Non Smoking

1 bedroom, Frette Italian sheets, premium bedding, down duvets

Club Suite, 1 Bedroom, Non Smoking

Highlights

Separate sitting area
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
  • 76 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking

Standard Room, 1 Queen Bed, Non Smoking

Standard Room, 1 Queen Bed, Non Smoking

8.0 out of 10
Very good
(2 reviews)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
  • 26 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 1 King Bed, Non Smoking

Superior Room, 1 King Bed, Non Smoking

Superior Room, 1 King Bed, Non Smoking

9.6 out of 10
Exceptional
(4 reviews)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
  • 34 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking

1 bedroom, Frette Italian sheets, premium bedding, down duvets

Deluxe Room, 1 King Bed, Non Smoking

9.0 out of 10
Wonderful
(12 reviews)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
  • 26 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking (Mobility/Hearing Accessible, Tub)

1 bedroom, Frette Italian sheets, premium bedding, down duvets

Standard Room, 1 King Bed, Non Smoking (Mobility/Hearing Accessible, Tub)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking (Mobility/Hearing Accessible, Tub)

1 bedroom, Frette Italian sheets, premium bedding, down duvets

Standard Room, 2 Double Beds, Non Smoking (Mobility/Hearing Accessible, Tub)

10.0 out of 10
Exceptional
(1 review)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Non Smoking (Mobility/Hearing Access, Roll-in Shwr)

1 bedroom, Frette Italian sheets, premium bedding, down duvets

Standard Room, 1 King Bed, Non Smoking (Mobility/Hearing Access, Roll-in Shwr)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite, 1 Bedroom, Non Smoking (Mobility/Hearing Access, Roll-in Shwr)

1 bedroom, Frette Italian sheets, premium bedding, down duvets

Executive Suite, 1 Bedroom, Non Smoking (Mobility/Hearing Access, Roll-in Shwr)

10.0 out of 10
Exceptional
(1 review)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Room, 1 King Bed, Non Smoking (Mobility Accessible, Roll-in Shower)

1 bedroom, Frette Italian sheets, premium bedding, down duvets

Standard Room, 1 King Bed, Non Smoking (Mobility Accessible, Roll-in Shower)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
  • Sleeps 2
  • 1 King Bed

View all photos for Club Room, 1 King Bed, Non Smoking

Lounge

Club Room, 1 King Bed, Non Smoking

Highlights

Separate sitting area
Soundproofed
Air conditioning
Heating
Connecting rooms available
Club Lounge
Free rollaway/extra beds
Free cots/infant beds
  • 30 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite, 1 Bedroom, Non Smoking

1 bedroom, Frette Italian sheets, premium bedding, down duvets

Executive Suite, 1 Bedroom, Non Smoking

10.0 out of 10
Exceptional
(1 review)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
  • 76 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

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About the area

Map
Ten Avenue of the Arts, Philadelphia, PA, 19102

What's nearby

  • Reading Terminal Market - 6 min walk - 0.6 km
  • Pennsylvania Convention Center - 8 min walk - 0.7 km
  • Rittenhouse Square - 8 min walk - 0.7 km
  • Liberty Bell Center - 14 min walk - 1.3 km
  • Philadelphia Museum of Art - 3 min drive - 2.5 km

Getting around

  • Philadelphia University City Station - 4 min drive
  • 15th St. Tram Stop - 4 min walk
  • Philadelphia International Airport (PHL) - 26 min drive

Restaurants

  • ‪Barcade - ‬2 min walk
  • ‪La Colombe Coffee Roasters - ‬2 min walk
  • ‪McGillin's Olde Ale House - ‬2 min walk
  • ‪The Capital Grille - ‬1 min walk
  • ‪Del Frisco's Double Eagle Steakhouse - ‬2 min walk

About this property

The Ritz-Carlton, Philadelphia

Luxury hotel near Reading Terminal Market
A short walk from Pennsylvania Convention Center and Rittenhouse Square, The Ritz-Carlton, Philadelphia provides a garden, a hair salon and dry cleaning/laundry services. Treat yourself to a massage or a facial at Richel D’Ambria Spa, the on-site spa. The on-site Latin American cuisine restaurant, Aqimreo, offers breakfast, brunch, lunch, dinner and children's meals. Stay connected with free WiFi in public areas, and guests can find other amenities, such as a bar and a 24-hour gym.
You'll also enjoy the following perks during your stay:
  • Cooked-to-order breakfast (surcharge), valet parking (surcharge) and an electric car charging station
  • Express check-out, express check-in and babysitting (surcharge)
  • Free newspapers, smoke-free property and massage treatment rooms
  • Guest reviews give top marks for the helpful staff
Room features
All 301 rooms feature comforts, such as premium bedding and laptop-friendly workspaces, in addition to thoughtful touches, such as air conditioning and separate sitting areas.
More amenities include:
  • Free infant beds and free extra beds
  • Recycling and LED light bulbs
  • Bathrooms with designer toiletries and separate baths/showers
  • 49-inch flat-screen TVs with premium channels
  • Wardrobes/cupboards, separate sitting areas and coffee/tea makers

Similar properties

View from property

W Philadelphia

  • Pool
  • Spa
  • Pet-friendly
  • Free WiFi
8.6 out of 10, Excellent, 1,008 reviews
The price is AU$473
includes taxes & fees
24 Nov - 25 Nov
W Philadelphia

Property amenities

Internet

  • Available in all rooms: WiFi (USD 12 per day)
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Valet parking on site (USD 70 per night; includes in/out privileges)

Food and drink

  • Cooked-to-order breakfast available for a fee 7:00 AM to 11:00 AM on weekdays and 8:00 AM to noon on weekends; USD 4 to 35 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Aqimreo

Things to do

  • 24-hour gym
  • Full-service spa

Family friendly

  • Babysitting (surcharge)
  • Free rollaway/extra bed
  • Free supervised activities for children
  • In-room cot
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre
  • Meeting rooms

Outdoors

  • Garden

Full-service spa

  • 3 treatment rooms
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Prenatal massages
  • Spa open daily
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Front entrance ramp
  • Grab bar in bathtub (83 centimetre high)
  • Grab bar near toilet (86 centimetre high)
  • Height-adjustable showerhead
  • Lever door handles
  • Lift (91 centimetre wide door)
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (99 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-width doorways

More

  • 1 building
  • 31 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 2000
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Down comforter
  • Free cot
  • Free rollaway/extra bed
  • Frette Italian sheets
  • Hypo-allergenic bedding
  • Pillowtop mattress

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 49-inch flat-screen TV with premium channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4 PM; check-in end time: midnight
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of USD 150.00 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Up to 14 kg per pet
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation

Children and extra beds

Children are welcome
Free rollaway/extra beds!
Free cots are available on request at the property

Payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 4.00 to 35.00 per person
  • Fee for in-room wireless Internet: USD 12.00 per day (rates may vary)
  • Valet parking fee: USD 70 per night (in/out privileges)
  • Pet fee: USD 150.00 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Property Registration Number 314863

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Philadelphia Ritz-Carlton
Ritz-Carlton Hotel Philadelphia
Ritz-Carlton Philadelphia
Ritz-Carlton Philadelphia Hotel
The Ritz Carlton, Philadelphia
The Ritz-Carlton, Philadelphia Hotel
The Ritz-Carlton, Philadelphia Philadelphia
The Ritz-Carlton, Philadelphia Hotel Philadelphia

Frequently asked questions

Is The Ritz-Carlton, Philadelphia pet-friendly?

Yes, this hotel allows dogs with a maximum weight of up to 14 kg per pet. There's a fee of USD 150.00 per accommodation, per stay. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much does it cost to stay at The Ritz-Carlton, Philadelphia?

As of 4 Nov 2025, prices found for a 1-night stay for 2 adults at The Ritz-Carlton, Philadelphia on 30 Nov 2025 start from AU$542.91, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at The Ritz-Carlton, Philadelphia?

Valet parking is available for USD 70 per night.

What time is check-in at The Ritz-Carlton, Philadelphia?

Check-in start time: 4 PM; check-in end time: midnight.

What time is check-out at The Ritz-Carlton, Philadelphia?

Checkout is at noon.

Where is The Ritz-Carlton, Philadelphia located?

Located in Center City, this luxury hotel is within a 10-minute walk of Love Park and Reading Terminal Market. Pennsylvania Convention Center and Rittenhouse Square are also within 15 minutes. 15th St. Tram Stop and City Hall Station are within a 5-minute walk.

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Reviews

The Ritz-Carlton, Philadelphia Reviews

8.6

Excellent

9.0

Cleanliness

9.4

Location

8.8

Staff & service

8.4

Eco-friendliness

8.6

Property conditions & facilities
Rating 10 - Excellent. 600 out of 1004 reviews
Rating 8 - Good. 183 out of 1004 reviews
Rating 6 - Okay. 108 out of 1004 reviews
Rating 4 - Poor. 63 out of 1004 reviews
Rating 2 - Terrible. 50 out of 1004 reviews

Reviews

10/10 Excellent

Deana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room service was excellent. I ordered breakfast to arrive between 9-9:15am. It came at 8:58am and it was fresh and hot.
Stayed 2 nights in Oct 2025

10/10 Excellent

Sarah

Liked: Staff & service, amenities
Our stay was great! Felt right at home and everyone was very accommodating!
Stayed 1 night in Jun 2025

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful experience!
Stayed 1 night in May 2025

8/10 Good

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Club Room staff was great. Very helpful.
Stayed 1 night in Jun 2025

10/10 Excellent

Tanya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were polite and accommodating. We enjoyed breakfast at their restaurant. The room was clean and spacious with a great view of downtown. The bed was very comfortable.
Stayed 3 nights in May 2025

6/10 Okay

Violet

Liked: Cleanliness
Property is centrally located but surrounded by noise.
Stayed 4 nights in May 2025

10/10 Excellent

Michael C

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding service in a beautiful facility
Stayed 1 night in Apr 2025

10/10 Excellent

Aimee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Celebrated our 1 year wedding anniversary at the Ritz for 2 nights and it was amazing. Perfect. The check in process was quick and Bettina was so friendly. The lobby is gorgeous with a restaurant (open til 11pm)and bar open til 1am. Our deluxe king room was so nice with a city view. The location is perfect and we could walk to so many restaurants. This hotel is located right next to city hall, across the street from capital grill and McCormick and Shmicks. We were about a block from Del Friscos and maybe 2 blocks to El Vez. These restaurants are all popular dinner spots in Philly. Stay here! The property is so clean and the staff is so friendly. Nick the bartender was amazing and the doormen are so great as well. Hope to be back soon!
Stayed 2 nights in Aug 2025

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Great customer service , this place is beautiful and so clean
Stayed 1 night in Feb 2025

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were terrific, perfect location for exploring the city. Beautiful lobby space.
Stayed 1 night in Jan 2025

2/10 Terrible

Jewleitt

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible experience. Got in late from traveling and I didn’t expect to walk into a smoke room with smoky wet dirty stinky pillows. The room smelt smoky and moldy. The bathtub was dirty. I would honestly love a refund. I’m also a Marriot member and haven’t experienced this before and when I spend a lot of money I expect a clean room. Especially traveling with two toddlers.
Stayed 1 night in Aug 2025

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and service was great. Room was clean and comfortable. Room service was fast and delicious. Overall Great stay!
Stayed 1 night in Dec 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in a great city!
Stayed 1 night in Oct 2022

10/10 Excellent

Alexandria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is beautiful, the staff is excellent and the area is very convenient for us.
Stayed 2 nights in Nov 2023

10/10 Excellent

Bobby

Liked: Cleanliness, staff & service, property conditions & facilities
Wish there was more seating area at the bar.
Stayed 1 night in Dec 2024

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I definitely will come back.
Stayed 2 nights in Dec 2024

10/10 Excellent

XIN

Liked: Cleanliness, staff & service, property conditions & facilities
Good environment , good service
Stayed 2 nights in Dec 2024

10/10 Excellent

Anoop K

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
KARINA AT THE FRONT DESK WAS AMAZING AND REALLY REPRESENTS ALL THAT YHE RITZ IS !!
Stayed 1 night in Jan 2025

10/10 Excellent

Patrice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is extremely attentive and the lobby is a marvelous!!!
Stayed 1 night in Jul 2024

10/10 Excellent

Sarah

Polite staff, clean rooms,
Stayed 1 night in Nov 2023

10/10 Excellent

Tara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I absolutely loved this hotel. Everyone was so nice and welcoming
Stayed 1 night in Apr 2024

2/10 Terrible

Ana

Disliked: Cleanliness, staff & service, property conditions & facilities
Very bad experience. We went for one night to attend a concert and chose the Ritz-Carlton because we wanted a comfortable, high-quality stay. It was a family trip, and our previous experiences at other Ritz-Carlton hotels had always been great. Unfortunately, this time it was the complete opposite. We were given a room on the 23rd floor, and when we arrived, there was a small fridge literally lying on the floor, hair in the shower and around the toilet area, and stained sheets. I went down to the front desk and spoke with a very kind lady who apologized and moved us to the 16th floor, also giving us a $100 credit. But when we got to the new room, the bathtub again had hair in several places. I went back downstairs, and all I got were more apologies. After coming back to the room no cleaning was done and bathroom was left the same not properly cleaned When we were leaving, they offered to request our car from the valet, but we had to wait over 25 minutes for it to arrive. The hotel lobby looks nice, but the facilities are old and the cleanliness is terrible. It’s not what you expect when you pay for a Ritz-Carlton. We stayed at the one in Orlando back in July, and from the moment we arrived, the service was amazing, they even welcomed us with champagne or your choice of water. The place was spotless and the service outstanding. Sadly, I don’t recommend this one
Stayed 1 night in Oct 2025

10/10 Excellent

Renee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Anytime we go to Phila …We stay @ The Ritz Carlton! Great Rooms, Food, Drinks & Location & exceptional service!
Stayed 1 night in Jun 2024

8/10 Good

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was pretty perfect. Toilet seat was dirty / stained which made us question overall cleanliness. Other than that! we loved everything.
Stayed 1 night in Mar 2025

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The architecture was beautiful. It is across the street from City Hall. The hotel staff were all very polite and helpful.
Stayed 1 night in Jul 2024