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"The instructions for the room placement is not stated clearly at all. The clerk was rude in explaining that you have to cross the creek ride the elevator circle around the building to up stairs and then get to the hall for the room. Once inside the room the door to the balcony didn't close properly and had such a gap we were grateful it wasn't raining. The amenities and access are not very convenient for older guests or handicapped persons. I wouldn't recommend this property to anyone "

"Very accommodating and friendly."

"The property is beautiful! I loved the spa and sitting outside looking at Black Mountain."

"Everything was wonderful no complaints, very pleasant stayed."

"Stayed for one night in route to our destination. Came in late, just before midnight. I liked the set up of our room. King bed with pull out couch that was a double. The sheets for the double bed had blood stains on them. Went to front desk to get new sheets. One of the new sheets we got had something crunchy stuck to it. So gross!! I wish I had taken pictures but was more focused on getting family situated and to bed as it was midnight by this time! When we went to climb into the king bed the sheets were covered in dog hair and people hair. Looked as if they had been used and bed just remade for next guest. 😳 Again, we went to desk and got new sheets to make the king bed. Bathroom counter, sink looked clean! Bathroom door was in rough shape, toothpaste stuck on door knob. By bathroom trash red gunk stuck to floor. Breakfast bar was complimentary and a fantastic spread. Good location, right off the highway. I’ve stayed at these hotels before and this definitely doesn’t fit the mold or reputation I feel like they have built. Definitely my worst hotel experience ever! Also, hotel and room smelled very musty. We had air purifier in the car that we brought in the room and that helped! "

"The entrance and lobby are far nicer than the actual rooms. Maybe why the fireplace images are used for promoting the hotel. Overall for the money the hotel was okay. At checkin we were asked if we had any pets, we said no. The room did smell a little like animals, maybe dog smell. The next morning we noticed what looked like a pee stain on the carpet in part of the room. Not ideal, especially considering they asked us if we had any animals. Location of the hotel was great and overall I wouldn't stay again or recommend."

"Would definitely stay there again. Very pet friendly. Great location and very nice pool area and bar areas"

"Hotel was very interesting. Loved riding the original elevator and being able to mail a postcard with the original mail box. Room was comfortable. View from rooftop was gorgeous. Missed having a refrigerator and microwave. "

"There was no breakfast offered. However, there was an onsite restaurant open from 3pm-9pm. The rooms were clean. The full size kitchen was stocked with dishes, cups, plates, pots, pans, and bakers rack. Washer and dryer inside the room was adequate although it smelled (slight smell) as though it needed a cleaning. The staff was pleasant. "