Ashcroft Hotels, Sydney

"Perfect hotel with the perfect location"

"The view"

"I had the most wonderful stay at the Shangri-La Sydney. From the moment I arrived, the service was outstanding – every staff member I encountered, from valet parking to the concierge, was warm, attentive, and genuinely obliging. The room was absolutely stunning, with breathtaking views of the Opera House. The bed was incredibly comfortable, the space spotless, and every detail thoughtfully prepared to make the stay as relaxing as possible. The breakfast buffet was absolutely amazing – such a variety of delicious options, beautifully presented. It’s rare to find a hotel that combines luxury, comfort, and such exceptional service so seamlessly. I truly loved every moment of my stay and can’t wait to return. Highly recommend to anyone visiting Sydney!"

"I can highly recommend this property for business travelers or short stay travelers visiting Sydney. Service was perfect, the staff went above and beyond to ensure I had everything that I needed. The rooms are well appointed with all needed items including iron and ironing board (many hotels you have to ask for it and wait 2 hours for someone to bring one). The only upgrade that the rooms need is 'universal' plug sockets but since I forgot my travel adapter, the front desk loaned me one. I will definitely stay at this hotel again the next time I happen to be in Sydney. Well done Rydges."

"The location is great with business requirements very close. The friendly service and helpfulness of staff is second to none."

"Many wonderful things: amazing location, seems to be in the middle of everything whether for work or play; warm and welcoming staff (umbrellas for guests to borrow at the door); huge quiet bedroom even though I had a low level room facing the street; consistently fantastic breakfasts (at the buffet and room service); wonderful bathroom set up with soak tub; best hotel gym I have visited (and I have visited several); top notch laundry service. There were some surprising aspects to my stay: inconsistent dinners through room service (the same dish could be amazing one night and meh the next); my room, although spacious and quiet, was a bit tired and worn and could have used a little love; one feature of my room didn't work and it took several calls to get the problem fixed timely. The staff also don't do a great job at cross selling their services. I tried to buy gift certificates at the front desk, was told they did not sell them, only to be told later by reservations that they did sell them. I was not told about the hotel spa and there was no information about on the in-room tablet I used to order room service. Regardless, overall it was a highly comfortable and enjoyable extended stay and I wholly recommend it. "

"Beautiful property. Close to restaurants and bars. "

"Perfect location. The staff were warm and welcoming, giving us suggestions of all surrounding attractions. Would definitely stay there again"

"Clean & spacious "