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Reviews of Chocolate Gannets

5 out of 5
Chocolate Gannets
6180 Great Ocean Rd., AUSTRALIA, Apollo Bay, VIC

Reviews

9.2

Wonderful

Rating 10 - Excellent. 10 out of 12 reviews" "
Rating 8 - Good. 0 out of 12 reviews" "
Rating 6 - Okay. 1 out of 12 reviews" "
Rating 4 - Poor. 1 out of 12 reviews" "
Rating 2 - Terrible. 0 out of 12 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.6/10

Amenities

8.6/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Nancy

Liked: Cleanliness, amenities, property conditions & facilities
Good sea view
Stayed 2 nights in Nov 2023

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Amazing property and host (Lili) !
Stayed 1 night in Feb 2023
Response from Lili on 16 Mar 2023
Thank you for your review, John !

10/10 Excellent

Qi

Travelled with family
Liked: Cleanliness, room comfort
breathtaking view
Beautiful view from living room ,bedroom and especially from the bathtub. Only the wifi is soooooo poor which can not be used at all.
Stayed 2 nights in Feb 2021
Response from Liliana on 24 Feb 2021
Hi Qi, Thank you for taking the time to write a review. we are happy that you enjoyed our wonderful location and views in Apollo Bay. I am sorry that the WiFi was not working properly during your stay. Limited by the physical location of Chocolate Gannets, we have tried all types of internet connection and have chosen the fastest option available which is based on using Telstra’s 4GX network with a high capacity modem. This system works well most of the time, except when the 4GX tower is overloaded due to increased demand in town. Over summer the population increases ten fold in town, and so the mobile network tower is overloaded. Out of peak season we can easily get download speeds of up to 250mbps, but during summer it can drop off below 5mbps. I understand it can be frustrating, our apologies. We even contacted NBN suppliers to get a quote on an extension from the closest node but it was in the hundreds of thousands - economically prohibitive unfortunately. We are always on the lookout for a better option to improve the service for our guests. Thanks again and we look forward to welcoming you back at Chocolate Gannets. Kind regards Liliana Owner

6/10 Okay

Brenda, Clyde North, VIC

Travelled with pets
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
First it was a little hot when I got there and turn on the air with the fan on high. In one hour it did not change the temp at all. I checked the vent and a little cool air was coming out with it on high. Bugs every where!!! Even woke up in the morning with a very big spider. There are ways to stop the bugs. I was ex sighted about the tub hmm but there was a black hair in there and a worm. I cleaned it out and 1/3 of the jets did not work and the ones that did had no power at all. I tried to open the door where the tub was but it was dragging on the bottom and would not open. I needed a very good cleaning. I went into the bathroom and there was water outside the shower like someone just was taking a shower. The only thing was good was the lady I called was very lovely.
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great setup, quite location. Owners happy to help in any way.
Stayed 2 nights in Feb 2020
Response from Liliana on 9 Feb 2020
Hello and thank you for your review! It’s a pleasure to try and make our guests’ stay as great as possible, I’m happy you enjoyed your time at Chocolate Gannets. Kind regards

10/10 Excellent

Verified traveller

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location and view is amazing! Nice short walk into town which we loved.
Stayed 1 night in Oct 2019
Response from Liliana on 6 Oct 2019
Hi! Thank you for taking the time to write a review. We are glad you enjoyed your stay at Chocolate Gannets and look forward to welcoming you again. Kind regards, Liliana

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2019
Response from Liliana on 19 Sept 2019
Thank you for your review ! We are happy you had an 5/5 experience here at Chocolate Gannets !

10/10 Excellent

Verified traveller

Stayed 2 nights in Jul 2019
Response from Liliana on 19 Sept 2019
Thank you for your review! We hope to welcome you back again for another 5/5 stay at Chocolate Gannets !

4/10 Poor

ABU AL HASSAN

Liked: Cleanliness
Disliked: Staff & service
Our stay was just fine . I have a query why is the check-in time is at 3pm and checkout at 11am, it's not even 24hrs and in the complementary things list you kept in the villa mentioned chocolate and it's was not there Either you don't mention it or you give it. All-in-all it was an unpleasant experience and over price place to be at.
Stayed 1 night in Mar 2019
Response from Frank on 23 Mar 2019
Hi Abu The reason for the late check in is simply because the villas are not of standard apartment size, we need that time between 11am and 3pm to clean the villas for the next guest, i am sorry you didn't get any chocolate, we had them on order but did not get there in time, but we do supply you with a bottle of wine, cereal, bread ,eggs, milk, fruit, and fruit juices, and coffees and teas. i promise you will have two boxes of chocolates if you stay with us again. Regards Frank Muscatello

10/10 Excellent

Verified traveller

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hieno maisema ja loistava palvelu. Villassa oli kaikki tarvittava mukavaan yöpymiseen.
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
grands volumes face à une vue superbe sur l Ocean et la plage
Stayed 4 nights in Apr 2019
Response from Frank on 18 Apr 2019
Yes it is one of the best accommodation on the great ocean road with superb views of the ocean.

10/10 Excellent

YU

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
超级推荐
这次出行住得最棒的地方，厨房，房间，浴室设施极佳。晚上观星极佳，还看到了流星。房主还给我们准备了充足的早餐，鸡蛋，牛奶，麦片，面包，果酱，还有迎宾白葡萄酒。我们入住稍晚还让我们可以晚点退房，各种贴心。房子周围风景很好，很多野生动物，还遇到一条虎蛇，这个有点惊悚了。女儿感动得留了感谢纸条。下次来大洋路还住这里。
Stayed 1 night in Feb 2019
Response from Frank on 4 Mar 2019
Thank you Yu I am so glad you enjoyed staying at chocolate gannets, please we love to have you back anytime. Regards Frank