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"AC was not operational in the rooms yet. With temperatures in the room at 77 F/ 25 C , it was very uncomfortable. When paying close to $200 for a room, I would expect that would be included. "

"Very good service the only thing that I suggest is the breakfast (add more good variety)"

"Although i only stayed for 3 nights, the staff were so kind and accommodating. Especially the general manager whose name i forget, i think her name was essia. She guided me on what to see and enjoy in Madrid. Solo travelling is not easy because you have to figure everything out yourself, but she was amazing. The rooms were pristine but the bed was too hard, but i think thaat is a personal preference rather than a critiscm. This hotel is situated quite near bus stops and train stations which makes it easy to get around. "

"Hotel was clean and staff was super friendly! Good area to walk around. Only flaw is it’s a little out of the way for tourist spots! "

"Overall a good hotel. Room was clean. Staff was nice. Two things I didn’t appreciate though: 1. They advertise free airport shuttle. I found out this only includes a pick-up from the airport. The trip to the airport is 5€. 2. I requested twin beds that can be separated since I wasn’t staying with a significant other. I then get a room with clear see-through glass bathroom “door” and shower. Yes it was partially opaque but not fully and bathroom sounds can be heard easily since the door left some open space when closed. The friend I was with did not feel comfortable about this. I don’t know if all rooms are like this as we just dealt with it for a night but just wanted to put it on everyone’s radar."

"Great hotel for our trip to Madrid. Metro station was a nice 1KM walk away. Location was quiet and hotel staff were very friendly. Great breakfast "

"Excellent in every aspect. Will stay here again "

"Pablo at the front desk did a great job in greeting us and letting us know our options for early check in. Thank you Pablo and you made our day! "

"Amazing hotel"