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"My billing issue which was resolved immediately along with an apology note and a bowl of mixed fruits. It was a truly generous gesture. Any complaints was attended to spontaneously. Customer satisfaction is their motto. The room, the staff, hotel too, was all awesome. I will recommend this hotel to everyone. They even have a roof top swimming pool and 24 hr gym."

"Very good staff"

"I really enjoyed my stay . The food was great. My room was clean and spacious. The staff was friendly and helpful "

"Clean professional and welcoming. Incredible business stay in Dubai."

"Very nice hotel"

"The rooms were great, checking in was easy and very friendly and efficient staff. The hotel food was wonderful and we always had great service. It was easy to get taxis from the hotel. "

"The hotel was beautiful, clean and the customer service was impeccable! They made sure our stay was excellent. From the receptionist Coline, to the Director of rooms Assem, housekeeper Kelum and the wait staff in the Shang Palace Christine and every single staff were very polite and friendly! We had the best time!"

"Excellent "

"This exceeded our expectations. Everyoshould be happy here! "