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"Garden was closed for guests, gym could be better. Particular mention about the Staff, they all were excellent, very helpful and friendly."

"Very convenient to Atocha train station. Good breakfast, and I liked that it’s done in one-hour blocks."

"We had dinner at the restaurant downstairs, EXTREMELY overpriced. The room was SO HOT, the air conditioner was locked, so we suffered sleeping in heat. The room was nice, but very minimal. Staff was nice and hotel was clean. "

"Clean room. Good breakfast"

"The Gran Vía location has charm, and the price looks appealing. Unfortunately, that’s where the positives end. We weren’t told at or before check-in about a €10 cash-only deposit for the fan remote — no air conditioning, just a fan. Arriving late with no cash meant a sweaty first night and an ATM hunt the next morning. Three bathrooms on our floor: one had no toilet, one had an unusable shower, and the third had a broken shower. None had hooks or shelves. The building has a single lift, which was in use by housekeeping for much of our stay — we were on the eighth floor. The room has frosted glass doors onto the hallway, so light and noise pour in constantly. On our last night, a neighbour’s room light was left on until 3AM. The windows onto Gran Vía look great but offer no sound insulation, and with no AC, sleeping through a warm Madrid night is genuinely difficult. Cheap, yes. Worth it? Not for us."

"Great breakfast options. Good l, central Madrid location. "

"It’s a beautiful place with very kind and polite staff. The location is not the best but it’s next to the metro."

"Excellent options and quality"

"Clean room but limited amenity."